Reviews

This profile includes reviews for DARCARS Ford of Lanham's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DARCARS Ford of Lanham

  9020 Lanham Severn Rd Seabrook, MD 20706-2922

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  DARCARS Ford of Lanham

  7550 Wisconsin Ave Fl 6 Bethesda, MD 20814-3559

Review Details

• Review fromLucas G

  Date: 08/05/2024

  1 star

  Lucas G

  Date: 08/05/2024

  I bought a new kia **** from this dealership. When the salseperson and I sat down to go over the numbers, they tried to sell me on the DARCARS assurance program. I explained to them that i was not interested in the program. The Salesman assured me that it would be taken off and it was an optional program. He ran the numbers again and brought me the new numbers without the program. We agreed to go forward with financing. The manager came over to talk about financing and we explained to him too that we were not intrested in the DARCARS assurance program. He also confirmed that it was an optional program. We were finalizing the financing and signing contracts when a contract for the assurance program was given to us. We were confused and asked for the manager. The manager came in and told us that we had to purchase the program. We told him repeatedly that we were not interested and that we were told it was optional but he would not take it off. At this point we had already had our credit run and were in the final stages of the purchase so we went ahead and signed. We also signed for a "2% sales commission which was not explained to us. we assumed it was a commission for the salesman but were mislead. Now I see that the Maryland AG has filed charges against the DARCARS ***** of bowie for similiar practices. Im not sure if what we experienced is at the criminal level but it should be known.

  DARCARS Ford of Lanham

  Date: 08/14/2024

  Hi *****, we're having a bit of trouble identifying you without a last name. Can you please send an email to ******************************************** from the email we have on file for you? All of our records are kept in a off-site in a secure location, but we will pull your paperwork and reach out to discuss any concerns you may have. Thank you!

• Review fromSheri P

  Date: 08/04/2024

  1 star
  Absolutely, do NOT take your car to this dealership. They will have your car for weeks and do nothing. Do not buy **** The cars are trash. Also, the dealership will have you waiting and give no resolution. Additionally, they will hold your car for no reason at all. Avoid this dealership at all cost. No call, no vm, very few text to give you updates. Also, when you call they will also lie to customers via the phone and also in your face. Told that car would be ready and it wasn't. Went up there multiple times. The employees are nonchalant and seem like robots. They just read what is on the screen and nothing else. There is no accountability at all.

• Review fromMiriam N

  Date: 01/09/2024

  1 star
  I bought a 2024 Kia Sportage on Oct 9th 2023 I drove this car for two weeks and I had to take to the service to check the brakes bc it was shaking so badly, they checked and the answer I got was I need to learn how to drive, so I had so many different cars n I never heard anything like that, I took the car to another mechanic n they said definitely I drive like that, so I called Kia to see what they had to say bc my car have warranty n should be fix it, so they told me to bring back to the service to take a better look n guess what they said? There is nothing wrong, no manufacturer issues etc n I just need to learn how to break ??????? that’s ridiculous, even if I did something wrong they should fix it because the warranty is not expired it’s a brand new car, Helooo and also is a very expensive vehicle, definitely my experience with Kia is not good at all I don’t recommend to anyone. I just want my car to get fixed I don’t ask to return it but if Kia want me to go forward for my rights I will! Very disappointed ??

• Review fromTracy C

  Date: 06/26/2023

  1 star
  Ford sent me a letter about a warranty extension on my 2012 Ford Focus, saying that it was offering to replace the Transmission Control Module (TCM) in my car if I was experiencing "intermittent loss of transmission engagement." That car has hesitated on accelerating since we bought it. The letter said this offered expired on June 30, 2023, so I thought here was a way to get this persistent problem fixed. Called the nearest dealer, Lanham Ford. They verified the program code and told me to bring it in. I did--and only THEN did they tell me that if they didn't find any transmission issues, I would be charged a $300 diagnostic fee. I almost went home; tried to text my husband, who was on the road; finally decided the letter described the problem I was having so well it had to be the TCM. Two days later, they call and say it's not the TCM, and I owe them $300. I made them test drive it again, and they said the hesitation was "just the way this model works." Wouldn't budge on the fee and told me it was "standard for this area." UNTRUE. I later called five other Ford dealerships in the DC area, and their hourly rates range from $165-$185. Called Ford corporate, who said Lanham is privately owned and there's nothing they can do, but "this is the first time I've heard of a dealer charging $300 an hour. Usually labor runs $150 to $180." They did wash the car, though, so I got a $300 car wash. AVOID THIS PLACE. Not only are they gouging their customers, but judging from the number of service complaints I see, they don't even fix cars all that well.

• Review fromTy B

  Date: 10/04/2022

  1 star
  Inadequate and unsatisfactory service I received from one of your Ford of Lanham service centers. On 23 March, I dropped my car 2020 Ford Explorer off at your service centers for maintenance due to hearing a constant rattling noise (I even provided a recording of the noise). I informed multiple people (Lynn P****** & Travis Y****) that you had to go a certain MPH in order to hear the noise. I also informed them that I was still under warranty and would need a rental if they were unable to fix the problem same day. I had to get Uber rides on multiple occasions because there was no shuttle service when it was requested or due to nobody answering the phone in the service area. I didn’t receive a call and had to call the service center when I was informed that “they” didn’t get to my vehicle. So because I was informed so late I was unable to get a rental car. I called back the next day and still the same response with no update. I then was told the location was low-manned and didn’t have anyone to drive it. I told the tech if I would’ve been told that I would’ve stayed to drive the vehicle with the tech in the car. I received my car a week later after letting Travis know that I would be picking it up and taking it to another dealership. I asked about being reimbursed for the rental and was told that location (Ford of Lanham) will only reimburse $35 a day for the rental which is absurd especially since I am under warranty. I still have not heard from anyone after multiple calls requesting the required information or process. The service reps should understand that communication is key and I wonder if this is standard practice at your shops or this is the usual feedback that you receive from your customers. I find what happened to be unacceptable at all scales and request that I am contacted and provided the information that I will need for my reimbursement. And after all of this I was still not reimbursed after I was told by multiple people that I would be