Complaints

This profile includes complaints for Grady Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Grady Management Inc.

  8630 Fenton St Ste 625 Silver Spring, MD 20910-3804

  
• 

  Grady Management Inc.

  11430 Lockwood Dr Apt 104 Silver Spring, MD 20904-2651

  
• 

  Grady Management Inc.

  13720 Atlantis St Herndon, VA 20171-4146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment at ********* ******  been infested with roaches for over a month now. It has gotten to the point where I am not able to sleep afraid that one will get in my bed. Prior to moving in, this apartment was not properly inspected as there were several issues that took them a year to correct and haven’t been fully corrected. This apartment is inhabitable- I am killing over 20 roaches a day. While paying 2600 dollars a month to live here. They had pest control come when I first complained, they sprayed and the individual came the second time and said that he couldn’t spray because I had been using ****, and it would cancel out their product. In addition, my child has a diagnosed roach allergy. 

  

  Business Response

  Date: 11/16/2023

  Hello, To Whom It May Concern:
  
  The property gave the resident an option to move out without any lease breakage penalties. The resident decided to look for an apartment elsewhere. However, the resident came back to community manager asking to transfer for another apartment home. This was approved and we even decided to honor her same apt. rate. A second treatment is taking place on Monday 11/20/2023. We will remind the resident that she is free to move out if she is not happy with the apartment community. We have provided pest control service on a timely manner, and the surrounding units have also been treated. 

  Kind Regards, 

  *********************************

  Customer Answer

  Date: 11/25/2023

  I am responding in regards to the apartments comment. I was able to see another apartment on the first floor, but unfortunately, I will not be moving forward with it as there was a lot of mold in the bathroom in addition to the wall where the refrigerator is. I have had two treatments in the apartment and there are still roaches. Not as many as originally, but the individual from pest control mentioned that there was a major issue in the dishwasher, oven, and also behind the refrigerator. There was an egg that had hatched in the trap along with 25 more roaches that were trapped in other traps that were under the fridge and oven- causing some to end up inside my freezer.  They did let me know that they would allow me to leave without a penalty, and I truly appreciate that. 

  Customer Answer

  Date: 11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Date Sent: 11/25/2023 12:30:29 PM
  I am responding in regards to the apartments comment. I was able to see another apartment on the first floor, but unfortunately, I will not be moving forward with it as there was a lot of mold in the bathroom in addition to the wall where the refrigerator is. I have had two treatments in the apartment and there are still roaches. Not as many as originally, but the individual from pest control mentioned that there was a major issue in the dishwasher, oven, and also behind the refrigerator. There was an egg that had hatched in the trap along with 25 more roaches that were trapped in other traps that were under the fridge and oven- causing some to end up inside my freezer.  They did let me know that they would allow me to leave without a penalty, and I truly appreciate that. 

  Regards,
  
  ******************************

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After applying for residency at the ********** ***** Apartment community on September 16, 2023. I was told that a background check was needed and should be done before my requested move date of October 16, 2023. Being a service member moving from North Carolina, this was a critical time for me as I couldn’t get the time to travel to Maryland and look for places near my upcoming duty station. A week before my transfer date, I called the community and talked with Jose and was told the server the community was using couldn’t obtain the information from San Bernardino county CA and management would not allow me to move in without the background check being completed. I called San Bernardino courthouse and asked how could I get them to send the apartment the information needed and was told I could pay for it and they would send it over. I relied this information to the community office and was told they would get back to me but they were expecting my background to come back on October 20, 2023. On October 24, 2023 I received another phone from a young lady whose name I cannot remember stating that my background check still has not come back and that they expect it to return on November 6, 2023. I don’t like to make these kind of reports but this is unacceptable, I currently have a full secret clearance and my second option for living also performed a background check and I was cleared in 24 hours. Their care of this matter was not there.

  

  Business Response

  Date: 11/30/2023

  Good evening 
  
  Our organization processes the credit and background checks on applicants through a third-party company. Before moving in, the applicant needs to have their background checked and approved. We have no control over the length of time it takes to complete a background check because it varies by state. I've included a copy of one of our numerous inquiries to our third-party company about the reason behind the applicant's background check delay. We kept in weekly contact with the applicant via phone or email throughout this entire process. We planned a move-in date with the applicant after receiving the background check, but he never got back to us, so we had to cancel his application. 

• Initial Complaint

  Date:10/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******************* Apartments on 1/13/2022 and and gave them a deposit for $2404.00. I was a resident of this apartment complex for 14 months. My move-out date was on 4/13/2023. I don't owe you guys any money, my last month rent and utilities are paid in full. It's has been over 6 months and I haven't receive my deposit back from this company. I am requesting my deposit back. My forwarding address is **********************************Waldorf, Maryland ********

  

  Business Response

  Date: 11/16/2023

  Good Morning *****, 

  Thank you for your email. After reviewing your account, it shows that you have an outstanding balance of $434.72. Your deposit was applied to your outstanding balance of $603.45, the final account statement is attached for your review. Please let us know when you will be submitting this payment. Thank you

   

  Customer Answer

  Date: 11/17/2023

  I dont have an outstanding balance. That payment was paid in full. You need to check with **** *********** * ***********, Inc. I have attached my receipts. As you can see my entire amount of $434.72 was paid in full to *** on August 28, 2023 and September 26, 2023. Please send my full deposit of $603.45 to *************************** Waldorf MD *********

  *****

  Customer Answer

  Date: 11/17/2023

  I am adding to my complaint.  I gave you $2400 as a cashier check. My prorated rent was 1200ish, I moved in the middle of the month. My deposit should be more then $603. 

  Customer Answer

  Date: 11/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I dont have an outstanding balance. That payment was paid in full. You need to check with **** *********** * ***********, Inc. I have attached my receipts. As you can see my entire amount of $434.72 was paid in full to *** on August 28, 2023 and September 26, 2023. Please send my full deposit of $603.45 to *******************************************
  
   I gave you $2400 as a cashier check. My prorated rent was 1200ish, I moved in the middle of the month. My deposit should be more then $603. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 12/16/2023

  Hello *****, 

  Thank you for your email. We do see that you submitted your payment, however, you do not have a security deposit due. Please give me a call at ###-###-####, so we can discuss this further. Thank you 

  ****** ******

  Customer Answer

  Date: 12/27/2023

  Hello,

  I called ****** ****** at the number that was provided and left a message on Tuesday, December 19th. I haven't heard back from this company. I rejecting their response back. They need to show me how they dont owe and my deposit back. I gave them $2,400 hundred half of it was my pro rated rent because I move in in the middle of the month. The admin fee was waved. My rent was $2400 and some coins so half of 2400 is $1200 hundred. I need some type of break down to explain why do they feel that I dont deserve my deposit back.

  *****

  Customer Answer

  Date: 12/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Date Sent: 12/27/2023 10:22:51 PM
  Hello,
  
  I called Denise Rogers at the number that was provided and left a message on Tuesday, December 19th. I haven't heard back from this company. I rejecting their response back. They need to show me how they dont owe and my deposit back. I gave them $2,400 hundred half of it was my pro rated rent because I move in in the middle of the month. The admin fee was waved. My rent was $2400 and some coins so half of 2400 is $1200 hundred. I need some type of break down to explain why do they feel that I dont deserve my deposit back.
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 01/04/2024

  Hello ******,

  Thank you for speaking with me and as discussed we will continue all communication via email. 

   

  

  Business Response

  Date: 01/08/2024

  Hello *****, 

  Per our conversation last week, please email me all the documentation and receipts showing you submitted payment to the collection agency for our review. Thank you 

   

  ****** 

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporate has been extremely unresponsive in regards to a recent flood that occurred in my unit. On the evening of 8/30 (5 days into my lease), the tenant above flooded my unit. Maintenance stripped the carpet padding, and used a wet vac to suction all water. They left a fan in the bedroom to dry the carpet. Maintenance also removed a portion of the peeling paint/drywall that was damaged. I was informed that they would return the next day to check the carpet, and that I should hear from the leasing office in the morning.On 8/31, I contacted leasing, speaking with the Assistant Property Manager, ******* and was advised that she would chat with maintenance; no response. I visited the office, where the Property Manager, *******************, claimed to have no knowledge of what was going on, yet in the same breath, advised that repairs would begin on Tuesday, 9/5. I clearly communicated that replacing drywall does not fix damage behind the walls, which could potentially be hazardous for my daughter and I. The contractors attempted to repair the drywall on 9/5; however, management refused to replace the carpet, instead replacing the padding only. The same carpet that was potentially covered in wastewater from above. That is a complete hazard, unsanitary, and a breach of the warranty of habitability, per Virginia Code 55-225.3.Corporate refuses to discuss. Calls were made on 8/31, 9/1, 9/5, and 9/13, with vm left for ******* and ******. A letter was also emailed to corporate on 9/2. I spoke with ************************* twice, and was advised on 9/1 resend the 9/1 communication via email. I immediately complied, and received a confirmation. To date, no communication from corporate. To make matters worse, the Property Manager not once attempted to call or meet with me to assess damages and repairs. She has continued to avoid communication with me, but instead, both she and the Assistant Property Manager thought it would be best that the leave an unpaid rent notice in my door.

  

  Business Response

  Date: 09/29/2023

  Hello,
  On 8/30 the resident had a leak incident that happened at night and maintenance took the necessary steps to stop the leak and turn on the fans. Maintenance returned the next morning to check to make sure everything was drying properly. When the resident called the office, she was told that we needed to get an update from maintenance and we would give her a return call. The resident came to the office soon after, she was greeted and stated she wasn’t happy, when asked what was going on, she stated “You don’t know”. We are not always aware of what apartment a resident is in and once we asked, we realized what she was referring to. The resident was explained to that our contractors would be the next steps for the repairs and we also discussed how we would reach out to the upstairs neighbors to get their side of what happened. On 9/1 I called the resident and was unable to leave a voicemail I also sent an email. Due to the holiday weekend, the resident was informed that our contractors would be there the following Tuesday to start the repairs for her apartment. All repairs were completed and the resident never responded to my email or returned my call. All messages were sent to our corporate office and I reached out to the resident requesting an in-person meeting to which she declined. The resident requested We allow her to break her lease without penalty and as a customer service gesture, we are allowing her to break the lease without penalty.  Her move-in fees would not be returned due to her to her to which she agreed for both. We are just requesting the resident provide us with a 60-day notice. The resident has not paid her rent for the month of September, per policy, she was accessed a late fee and notice was placed on her door as we do to all residents. 

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 5 day quit paid everything Yet they breeched the contract but said I did Mold is the issue

  

  Business Response

  Date: 08/14/2023

  The resident received a 5 Day Pay or Quit Notice due to the account being past due for rent owed.  The account had not been paid into escrow at the courthouse at the time of the notice.  Since it has been paid into Escrow the resident has not been issued a 5 Day notice.  For the breach of lease - the resident gave a 60 Day notice to vacate.  The notice was accepted.  An extra 30–60-day extension was granted upon her request in writing.  The resident did not vacate.  The breach of lease is staying over tenancy (holdover).  This is when a tenant gives a 60 Day written notice to vacate, it is accepted, and does not vacate per the terms of the lease.  Claims of mold have been unfounded.  A professional test was conducted by the insurance company per the management company in Feb of 2023.  Multiple physical inspections over the past three years starting in 2020 via the management company, ***** City County, and ******** ***************** have found zero evidence of the claim.  

  

  Business Response

  Date: 08/14/2023

  The 5 Day Pay or Quit Notice was issued before the rent was paid into escrow.  Since payment has been made into the escrow account with the court there haven't been any notices issued.  The breach of lease for Staying Over the Terms of the Lease since notice was given by the resident.  We will diligently follow up on all concerns that you have with the apartment working within GMI practices while abiding by ***** City County and ******** ***************** habitability standards.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My air conditioning unit has not worked for 15 days. Grady has made no effort to return my calls or answer messages left to them, stonewalled. I'm 74 years old with several heart issues and they refuse to talk to me. There are several vacant apt units, I asked them to take the part needed to fix mine from a vacant unit. They ignored my request. They lack any caring, compassion or empathy toward me. I will call them gutless and cowards for not returning any of my attempts to discuss what is going on. They knew exactly what was broken and needed to be fixed on June 26 th and they have done NOTHING to repair it. I pay a very high rent for a senior citizen and deserve better treatment. If they can't fix it, they should put me and my wife up in air conditioned motel room until it is repaired.

  

  Business Response

  Date: 07/18/2023

  Hello To Whom It May Concern:
  

  The compressor needed was ordered timely, but it has been difficult to get parts recently. We asked the resident to have 2 AC portables and he only accepted 1, we offered a second unit again and resident turned it down while we were waiting for the compressor. The compressor was changed on July 14th. The contractor installed it same day it arrived. We let the resident know as well. This issue has been resolved. 

  *********************************

  Customer Answer

  Date: 07/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  They had every opportunity to take a compressor from a vacant unit and repair mine.  There were several vacant units that are still vacant.  Instead of 18 days without AC, it should have been 7 days.  The small portable AC unit is extremely loud and only covers 200 sq ft of apartment.  A second unit would have made it 400 out of a 1,050 sq ft apartment.  This doesn't even cover 1/2 of apartment.  When portable unit ran you could not talk to anyone or hear TV it was so LOUD.  It gave my wife headaches it was so LOUD. I should be compensated for them not having a full apartment AC for 18 days.  This all could have been avoided had they taken one from a vacant unit and fix mine as I had suggested to them.  Instead, they chose to make us miserable for 18 days.  Regards,
  
  ***************************
  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/4/2022 at 1757 hours, the Community manager of the ****** ** ***** ****** Apartments provided the tenant, ******* ** ****** (**), A DO NOT TOW message for my vehicle that would be in effect until 4/4/2025. However, the message listed my temporary tags and *** ******** told me when I received my permanet license plates and registration to bring them to the leasing office and my information tags/registration would be updated in the system. I watched him make copies of this information, and took him as a man of his word. Evidently, he did as he said because my vehicle was not towed for 16 months, but it was towed 6/22/2023 at 2206 hours for no parking permit. My vehicle did not have a permit because *** ******** said, ] I would not need a permit and any tow driver would be able to view the DO NOT TOW designation-This worked for 16 months. On 6/23/2023, I went to drive my vehicle but it was missing, and I learned from the ***** ****** Police Department that it had been towed for no parking permit. Hence, I ordered an **** that cost $22.97 to drive me to *** Towing Recovery, and I had to pay $180 to recover my vehicle. Once obtaining my vehicle, I went to the leasing office to discuss the matter with ** *** ********, and he denied that I brought my updated license plates and registration to his office, but as mentioned earlier, my vehicle was not towed for 16 months because the information was in the system. I was charged $25 for a parking permit of which I requested back in April of 2022 but *** ******** said I would not need one because I would be on the DO NOT TOW LIst.

  

  Business Response

  Date: 07/21/2023

  The residents, ****************, purchased his current vehicle on 3/18/22 (**** ***** *******).  This vehicle replaced the previous car he sold, ******** **** **** (Permanent parking permit #***).  Residents can transfer permanent parking permits to new vehicles.  However, they must provide the new vehicle information to be updated in our vehicle log.  The resident stated that he lost his parking permit and could not retrieve it from the previous vehicle.  

  As a courtesy on 4/4/22, ****************** vehicle was placed on the NO TOW list by the community manager, in the tow company’s online system with the vehicle’s temporary tags.  The “no tow” was issued as a courtesy until the resident could obtain a replacement parking permit for the one his lost.  It was discussed that this process would not take more then 30 -90 days. 

  Between April 2022 and June 22, 2023, the resident never attempted to pay the replacement parking permit cost ($25) and provide the new vehicle information.  Because the new vehicle permanent tags were different from what was in the tow company's online record, the vehicle was towed as a result.  

  On 6/23/23, after retrieving his vehicle from the tow company, the tenant stopped by the Leasing office.   **************** paid the parking permit replacement cost and provided his new vehicle information and received a new permit (#****).  The no tow was cancelled the same day in the tow company's online system.  

  Customer Answer

  Date: 07/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
    First, I still own the ******** ***** I replaced a 2002 **** ***** ********. I requested a parking permit for the new vehicle and was more than willing to pay the $25. I was told no need by the community manager and he would place the new vehicle on the No Tow list, and to bring my new registration with the permanent tags once I received it. Upon bringing the new registration to the office I asked for a new parking permit and I was told I did not need it because I was on the No Tow List.  As stated in my original complaint, my vehicle was not towed for 15 months my new permanent tags were on my vehicle. 
  

  When my car was towed and I inquired of the towing company and I told them my vehicle was on the “No tow” list I was informed they checked the list and my vehicle was not listed. Obviously, there is truth to my account because my vehicle HAD NOT been towed in 15 months . When inquiring of the community paper he said I never submitted my permanent tag information, and this was obviously not true because my vehicle would have been towed 15 months ago since I replaced the temporary tags.

  I wish this company would do the honorable gesture and reimburse the towing and **** fee.
  

  Regards,

  ******* ******

  

  Business Response

  Date: 08/08/2023

  We are writing to respond to the follow-up complaint to the BBB regarding the towing of your vehicle.  We regret any inconvenience this may have caused you, but we maintain that the towing was justified and in accordance with our parking policy.

  As a resident of our property, you are expected to comply with the parking policy, which requires you to have a valid parking permit,vehicle registration, and safety inspection sticker. You are also responsible for updating your vehicle information and paying the replacement fee if you lose your permit or change your vehicle.

  We have records that show that you have owned several vehicles while residing on our property, and that you have repeatedly violated the parking policy with each of them. You have been towed several times for having expired license plates or safety inspection stickers, which indicates a pattern of neglect on your part. Below is a list of past towing records for your vehicles (A-1 tow report):

  - 9/22/2019: Your **** ***** ******** (old) was towed due to an expired license plate.
  - 2/4/2020: ****************** **** was towed due to an expired license plate.
  - 2/24/2020: ****************** **** was again towed due to an expired license plate.
  - 8/29/2021: Your **** ***** ******** (old) was again towed due to an expired safety inspection sticker.
  - 6/22/2023: Your **** ***** ******** (new) was towed because the vehicle tag did not match the temporary tag entered for the no tow.

  The most recent towing incident occurred on 6/22/23, when your new **** ***** ******** (2017) was towed because the vehicle tag did not match the temporary tag entered for the no tow. You had previously informed our office that you no longer had your ************* **** or the permit (#***)associated with it. You were given a grace period to get your new vehicle registration and pay the replacement fee ($25) for a new permit, but you failed to do so.

  Therefore, we do not owe you any reimbursement for the towing charge or the Uber ride, as you were fully aware of the parking policy and the consequences of violating it.  We have a reputation as a fair and professional company,and we uphold it by enforcing our rules consistently and transparently.

  We hope this clarifies the situation and resolves your complaint. 

  

  Business Response

  Date: 08/10/2023

  We are writing to respond to the follow-up complaint to the BBB regarding the towing of your vehicle.  We regret any inconvenience this may have caused you, but we maintain that the towing was justified and in accordance with our parking policy.
  
  As a resident of our property, you are expected to comply with the parking policy, which requires you to have a valid parking permit, vehicle registration, and safety inspection sticker. You are also responsible for updating your vehicle information and paying the replacement fee if you lose your permit or change your vehicle.
  
  We have records that show that you have owned several vehicles while residing on our property, and that you have repeatedly violated the parking policy with each of them. You have been towed several times for having expired license plates or safety inspection stickers, which indicates a pattern of neglect on your part. Below is a list of past towing records for your vehicles (A-1 tow report):
  
  - 9/22/2019: Your **** ***** ******** (old) was towed due to an expired license plate.
  - 2/4/2020: ****************** **** was towed due to an expired license plate.
  - 2/24/2020: ****************** **** was again towed due to an expired license plate.
  - 8/29/2021: Your **** ***** ******** (old) was again towed due to an expired safety inspection sticker.
  - 6/22/2023: Your **** ***** ******** (new) was towed because the vehicle tag did not match the temporary tag entered for the no tow.
  
  The most recent towing incident occurred on 6/22/23, when your new **** ***** ******** (2017) was towed because the vehicle tag did not match the temporary tag entered for the no tow. You had previously informed our office that you no longer had your ************* **** or the permit (#***) associated with it. You were given a grace period to get your new vehicle registration and pay the replacement fee ($25) for a new permit, but you failed to do so.
  
  Therefore, we do not owe you any reimbursement for the towing charge or the **** ride, as you were fully aware of the parking policy and the consequences of violating it.  We have a reputation as a fair and professional company, and we uphold it by enforcing our rules consistently and transparently.
  
  We hope this clarifies the situation and resolves your complaint. 

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at The ********** Apartments located in Alexandria, VA from 1/2022 to 4/2023. I paid my rent on time each month and was never late. Upon moving out, I received an excessive final bill with charges that could not be explained by the Property Manager, ***** ********. I have made several call and personally visited the management office onsite as well as Grady Management in Silver Spring, Maryland with no recourse. It has been past 45 days and my final bill has not been rectified. I have no choice but to file a complaint with the Better Business Bureau (BBB). I am hoping BBB can advocate on my behalf and assist with resolving this issues. Please contact me at the email address provided or call me directly, if you have any questions. I am trying to rectify this situation before this adverse action is placed on my credit report. Thank you.

  

  Business Response

  Date: 06/07/2023

  Hello Dear Better Business Bureau,

  Please see the attached revised final account statement for ********************* without any extra move out charges other than just utilities and a portion of the rent not paid before move out. When a resident moves into our apartment community, about 3 months take place before utility charges begin to be billed to the resident's ledger. Our utilities are always a few months behind, that's the set up and we let resident know about it.  This was the case with *****. When you move out, our system generates the prorated utility charges that haven't been charged to her account. There was a late fee charge and a $25 renter's insurance fee that have been removed from the final account statement. The remaining charges are purely utilities and a small portion of rent. Thank you so much for the opportunity to clarify. I am also attaching a copy of her ledger for review. 

  *********************************

  Customer Answer

  Date: 06/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ***** ***** <*********@*****.com>
  Date: Tue, Jun 27, 2023 at 10:03 PM
  Subject: Re: Complaint #********
  To: ***** ****** <*******@mybbb.org>
  
  Hi  *****,
  
  Can you add and thank you for youe help.
  
  I unserstand that you will be removing the $25.00 for the admin fee but you never addressed why are you charging me $168.74 for rent. I have paid my rent in FULL on April 3rd, 2023 in a cashier's check in the amount of 1100.66. There should not be a late charge nor you shouldn't be charging me extra for rent without an justification. I have attached my bank statement, it shows you the cashier's check, the finial move out statement from Jordan Dubois the property manger that use to work for your company and BBB reponse back from your company stating that you guys will be removing the $25.00. I an requesting that you take a look at these documents and it will clear everthing up and you will see that you need to remove the $168.74 for rent. 
  
  Please advise!
  
  Regards,
  
  ***** *****

  

  Business Response

  Date: 07/05/2023

  Good morning *****,
  
  We wanted to inform you that we have received the documents you attached and re-evaluated your account. We have decided to remove the rental charge of $168.74. Please take a look at the final account statement attached for your reference. Thank you for your patience and cooperation during the review process.
  
  Best,
  
  ***** ********
  Community Manager
  Phone ************
  Web www.***************.com
  Email **************@gradymgt.com
  **** **** **, Alexandria, VA *****
  

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Increasing water and sewage bill since September 2022. Last 5 months, charges have increased substantially by $20 to 30 dollars each charge. It is currently at $81.95. Started out at less than $20 each charge. The lease agreement states it would not be more than 10-15 dollars each month. The property I live at is now charging random fees each month and will not respond to my calls. I have reached out several times to the leasing office directly and Grady management corporate office. They have even told other residents not to contact the office anymore regarding this issue. How sad and unprofessional.

  

  Business Response

  Date: 03/20/2023

  In reviewing the ledger that the resident provided, the September 2022 bill only covered 20 days of water use vs. 30+ days as the preceding bills are based off of.  The bill that covers the period 11/23/2022-12/29/2023 was slightly higher due to a water main break.  This was taken into consideration and a credit was given to the resident of *************** on 3/1/2023 to off set the higher charge.

  Please let me know if you have any additional questions.  Thank you.

• Initial Complaint

  Date:01/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented from this company while my son was in graduate school at the University of ********. Upon graduating he was offered a job in Kansas. We notified ****************** that we would be moving in 60 days as the lease says. After moving Grady Management sent us a bill stating that we owe the $3000.00. Grady Management took our security deposit. They violated the lease, which makes the ease null and void. I am entitled to my deposit and this claim they have in a collection agency needs to be dropped.. This company needs to learn the real estate laws. When did Grady management take over my lease from *** ******** that is who I rented from.

  

  Business Response

  Date: 03/01/2023

  Hello Dear BBB,

  We are replying to this complaint from ***********************, attached is the lease he signed. His lease expires January 9th, 2023. We received his notice to vacate on July 7th, 2022 that he would be vacating sometime in August 2022. We did communicate there that this is a premature lease termination and penalty fees apply. We also shared a copy of his lease with the reference to premature lease termination showing that he is required to give a 60 day notice plus pay a termination fee equivalent to 2 month's rent. He didn't an exact 60 days notice to vacate, and on his move out date we were still within his lease terms, so the termination fees applied. 

  Thank you so much

  *********************************

  Regional Property Manager

  Tell us why here...