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Business Profile

Rental Listings

Kay Apartment Communities

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kay Apartment Communities's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kay Apartment Communities has 5 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vehicles without **** Apartment Stickers, nor have updated tags on these vehicles & allowed to be towed here on the property, having the residents to park the vehicles away from where they live.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to know why I am receiving a notice to Quit and Vacate my apartment only for the purpose that the Landlord desires to have again and reposses the premises in which I reside at ********************************************************************************* *****. In other words the Landlord just wants my apartment. I tried to contact me main office of *** Management on ************** all last week from Monday to Friday 06/03/2024 through 06/07/2024. I left several messages and my phone number and asked them to call be me, and they never made any attempt to return my call or contact me. I feel that no one should be treated this way. They should have returned my call just out of common courtesy. I have been a longtime resident of nearly 26 years and I am elderly at 67 years old. I eel like I deserve more humane treatment than being possibly placed on the street with nowhere to go. I asked do they have another Vacancy and was told they have no vacancies. I am now retired and only live on a fixed income. My Apartment is all I have. It will cause a severe hardship if I lose it. My home number is **************. Any help that you can provide will be greatly appreciated.

    • Initial Complaint

      Date:12/31/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been living in this apartment complex for at least 4 years now. So why is it everytime I call and ask to speak with the property manager or assistant I never get called back. I have left multiple messages talked to multiple people but yet can’t receive a single call from the property manager or assistant. Every time I always get told oh I will leave a message and let her know it’s important but yet I haven’t received a single call back ever. So y’all are basically saying “**** you and your emergency”. This how y’all treat y’all tenants?

    • Initial Complaint

      Date:12/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been living at ******** ***** for 10 years. My boyfriend is the lease holder. The property disturb the ground in front of our building without placing the necessary bait to control the possible infestations of mice entering through our home, in which they did numerous times. Management sent out their Pet Control who told me that they were they were not going to place any bait outside because it takes away the presence of the look of the property. I was informed by an outside contractor that the mice entering were field mice that carried dust and other potential harmful things. I ******************* have asthma and a a heart condition. I spoke with *************** was informed that if I was to keep inhaling the droppings my asthma could get triggered as it did and i was required to start using a nebulizer as needed. Moving froward.. On December 11 Management tried illegally tried to evict us without an court order or notice received by the sheriff office. This was from a tenant holder over from 2022. After emailing the regional he stated in the email that charge would be rescinded. We then received a notice from now the attorneys that a motion for an extended warrant for eviction was filed literally 2 days after the regional email. To back up some. My son went to speak with management on the day of the unscheduled eviction and her words to him was I can stop it if I want to but because of your mother Im not. I believe this warrants retaliation at this point. The Manager name is ************************* and she is truly unprofessional. I am more than willing to speak with the BBB for more information regarding this unfortunate situation

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Submitted ticket for chirping smoke detectors in common areas (loud enough to hear in apartment and safety concern) over two weeks ago and they haven't been fixed. Actually, they don't even respond to the tickets to show they actually care about the health and safety of their residents. Next step will be contacting the city/state to pose concerns about fire safety.

    • Initial Complaint

      Date:09/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today is 9/21/23. I have had mice in my apartment for a month. I have been asking for pest control to come for a month. They came three times and only looked in my kitchen. I have been trying to make a complaint to the corporate office but no one is returning my call. I purchased my own repellant and the mice keep coming. I need someone to come treat my apartment for mice. It is my understanding that I pay for maintenance to come do this (it is included in the rent). But they have not been doing their job which is evident by the fact that mice keep returning. I see new mouse holes and new mouse poop regularly. The service I have received has been so subpar I'm not sure who else I can speak to about this. No one is returning my call. No one is helping me. No one is doing their job. I am hoping this will at least get someone to act and to the job that my rent is paying them to do. In my attached pictures will be proof of mouse poop and all the holes that I found (because pest control has found none). I know others who have experienced this from Kay**** ******* and would be happy to speak up.

    • Initial Complaint

      Date:07/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to apply for a apartment/ townhouse the man name ***** told me that I qualify for a apartment- townhouse they took my $103.50 and five days later they lies to me about seven things. They lied about my daughter name on my voucher, about my voucher expired, about my paperwork was not right, I dont send the paperwork back on response, he was not answering my phone messages and calling, I feel they rejected my application for Color and my disability and I feel that I was taking advantage of the people and I want my refund of my money back $103.50

    • Initial Complaint

      Date:04/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for 1 bedroom apartment and I was asked to pay $100 for application fees and $1500 for the deposit, on January 09 2023 I paid the requested fees. Then 3 weeks later I received a call from the leasing agent *********************, saying that the tenant in the apartment where I were supposed to move in is no longer moving out because he has changed his mind and the Law require them to keep him and they will refund me the full amount of my expenses ******* 10 business days. I have been calling them and they keep pushing me away to wait without giving me any real date and I urgently need my money back.

    • Initial Complaint

      Date:03/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I already paid for the debt it was showing on my credit history ($960) and my credit has been updated. I and my husband applied for an apartment but they still denied our application. We urgently need your help. Would you please help us with this problem? Each time we have to pay a $100 money order nonrefundable to apply. And I have sent you the letter they sent me today in that regard. The name of the business is: Whitehall Square Apartments **** ******** **** Suitland, MD ************** or ************** Thank you ******************** *** ************

    • Initial Complaint

      Date:03/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problem 1: Washer: A washer in the laundry room of Building **** was broken and filled with smelly, black water for several months despite repeated requests for maintenance (photos available)Problem 2: Elevator: The elevator has been out of order enough to incite frequent flare-*** of my exercise induced asthma (photos available)

    Kay Apartment Communities is NOT a BBB Accredited Business.

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