Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 *** X3 on 03/12/25 from AutoDot. It was financed third party from ******************. On 5/14/25. 62 days after the purchase, I recieved an email from AutoDot. It was notice of intent to repossess and terminate retail installment contract. It said I only made 1 (late) payment in 3 months which constitutes default. Also that the account was recalled by ******** under their first-payment default clause. When I called the AutoDot to clarify the situation. I spoke with Oz. He informed me he couldnt find me and would not be providing any other financing options. He said that I needed to pay for the vehicle full price Or return it. He stated the vehicle was in repossession status and I would be responsible for any fees associated regarding this. I asked him if I am losing the money I put down ($3500). He stated after the repossession, the vehicle will be auctioned and if there is any equity left, Ill receive it. Also stating if the sale doesnt pay off the loan, Ill be responsible for the difference. This is insane!!!Reverting back to the notice I recieved from AutoDot. I havent even owned the vehicle for 3 months. Only 2. Also my statements from Westlake show I was up to date with the 2 payments I was required since the purchase. The notice AutoDot sent me does not state correct information. I then called ****************** and they informed me that the dealership (AutoDot) requested the loan to be reassigned to them. That they did not cancel it. I am very confused by this situation and even more concerned about why I am losing my down payment, the vehicle I thought I purchased and drove for 2 months AND now being informed I would be getting charged additional fees due to a repossession. This seems like a very unfair situation and I can not believe this to be acceptable for any consumer. Ive been mislead in so many ways and at this point, I feel taken advantage of, lied to and in a sense, robbed.

  

  Business Response

  Date: 06/03/2025

  Thank you for contacting AutoDot regarding ******************** recent complaint.

   Ms. ******** purchased a vehicle from our dealership and secured financing through ***************************. Our team worked diligently to assist her in obtaining financing and completing the sale. Once the loan was approved and funded, the sale was finalized and the vehicle was delivered.

   Unfortunately, Ms. ********* first two payment attempts were returned for insufficient funds. Under the terms of ********* First Payment Default clause, the lender withdrew financing support. As a result, Ms. ******** no longer has an active loan in place, and the contract was reassigned to AutoDot. It is critical for any borrower to meet the first payment obligation, as failure to do so puts the entire transaction at risk. Ms. ******** was appropriately notified of the status of her account and the consequences of non-payment.

   At this time, the vehicle is in repossession status. We have encouraged Ms. ******** to voluntarily return the vehicle to AutoDot to avoid additional repossession-related charges and storage fees. This is in her best interest and may reduce any final balance owed. As our dealership is not a financing institution, we are unable to service this loan or accept payments moving forward. Regarding her request for a return of the down payment: the vehicle was delivered and in her possession for over three months, and the transaction was completed. A refund is not warranted. Once the vehicle is recovered, it will be sold in a commercially reasonable public sale, as required by law. Ms. ******** will receive written notice of the sale, including the date, time, and location. If the proceeds from the sale exceed the balance owed, the surplus will be refunded to her. If a balance remains, AutoDot will pursue collection in accordance with applicable laws.

  We want to stress that it is never our goal to see a customer experience repossession. However, payment obligations are essential, and when those are not met, we must follow the appropriate legal and procedural steps. We have also submitted a full response to the *********************************, which is actively engaged in this matter. As such, we consider this issue closed with the BBB and will defer to the ***************** office for any further resolution or inquiry. We remain available to assist Ms. ******** with any future automotive needs and appreciate the opportunity to clarify our position.

  Customer Answer

  Date: 06/04/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Whichever contract AutoDot has with ****************** in regards to the first payment default clause, was never shown or shared with me. I have never ever heard of this before!!  
  I recieved nothing from ****************** stating this to be true other than the dealership asked for the loan to be reassigned. 
   Audot misrepresented my financing terms with ******** and broke the contract, that was visible to me, and that I signed with them. 
  No where in any contract that I signed stated this would be happening. 
  That being said- A refund of my deposit should be given back to me considering the dealership recalled the loan due to whatever agreements they had with the finance company not visible to me.  
  They mislead me in the purchase and financing and had separate terms and contracts regarding my loan that were never transparent with me. 
  AutoDot recalled my loan and they are taking my car. AutoDot is also keeping the payments made towards the car that the finance company sent to them, keeping my down payment AND not refunding any of the warranty, they made me purchase, that was no longer valid once the contract got cancelled! This is unfair, unjust and is NO way to treat a consumer or customer. 

  I will have to take further legal actions considering this business thinks all of the above is okay and hasnt tried to work with me at all, or offer, not even a portion, of any type of refund on my down payment. 

  Sincerely,
  
  ****** ********