Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hometech charged $1620.00 without my consent on January 2, 2025 and have not responded phone calls or emails. I ordered books from them in January 2021 but have had no interaction with them since this time.

  Business Response

  Date: 01/10/2025

   

  The product refenced (books) is not the same product (software) the evidence of software subscription is below along with evidence of previously undisputed charges, as well as the user agreed to  terms and conditions.

  See user agreed to and readily available terms on the website where client has a recurring subscription and then did not cancel before next billing cycle no refunds are due retroactively: No Discounts None -------------------------------------------

  Subscription: 877bx8
  
  
  Customer Details
  Customer Name
  **** *********
  Customer ID
  ****************
  Payment Method Token
  fs8m797
  Subscription Details
  Subscription ID
  ******
  Plan Name
  Annual - $540 per year (2 months free annually!!)
  Status
  Active
  Merchant Account
  CostEstimator_instant
  Subscription Price
  $540.00 USD
  Billing Details
  First Bill Date
  01/02/2021
  Current Billing Period
  01/02/2025 01/01/2026
  Paid Through Date
  01/01/2026
  Balance
  $0.00 USD
  Next Bill Date
  01/02/2026
  Next Billing Period Amount
  $540.00 USD
  Number of Billing Cycles
  Never Expires
  Transactions
  Transaction Date Type Status ID Payment Method Token Billing Period Amount
  01/02/2025
  04:37:55 AM CST Sale Settled mzajt6c8 fs8m797 01/02/2025 - 01/01/2026 $1,620.00 USD
  07/04/2024
  03:50:57 PM CDT Sale Processor Declined d7dfemdj fs8m797 01/02/2024 - 01/01/2025 $540.00 USD
  07/04/2024
  03:50:56 PM CDT Sale Processor Declined e4b72twn fs8m797 01/02/2024 - 01/01/2025 $540.00 USD
  10/21/2023
  01:34:59 PM CDT Sale Processor Declined 3g3m9y75 fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  08/05/2023
  02:22:51 PM CDT Sale Processor Declined n4tdah74 fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  04/27/2023
  11:07:28 AM CDT Sale Processor Declined 20e7js9h fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  04/27/2023
  11:07:27 AM CDT Sale Processor Declined 3pn01ekc fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  02/18/2023
  02:10:53 PM CST Sale Processor Declined 85zx91fs fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  02/12/2023
  10:10:49 AM CST Sale Processor Declined f1gdp3rx fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  02/04/2023
  09:03:53 AM CST Sale Processor Declined g18f10ts fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  01/28/2023
  10:52:27 AM CST Sale Processor Declined 3f1dtats fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  01/25/2023
  09:28:56 AM CST Sale Processor Declined 9rer8j7k fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  01/02/2023
  07:32:06 AM CST Sale Processor Declined 03qjq47a fs8m797 01/02/2023 - 01/01/2024 $540.00 USD
  01/02/2022
  07:15:13 AM CST Sale Settled pqka2t89 fs8m797 01/02/2022 - 01/01/2023 $540.00 USD
  01/02/2021
  12:05:24 PM CST Sale Settled p7vc7gm0 fs8m797 01/02/2021 - 01/01/2022 $540.00 USD..-No Discounts Terms & conditions Conditions of Use ***************** and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ELECTRONIC COMMUNICATIONS When you visit ***************** or send e-mails to **, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ***************** or its content suppliers and protected by copyright laws. The compilation of all content on this site is the exclusive property of *****************, with copyright authorship by *****************, and protected by copyright laws. TRADE MARKS CostEstimator.coms trademarks may not be used in connection with any product or service that is not CostEstimator.coms, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits *****************. All other trademarks not owned by ***************** or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ***************** or its subsidiaries. MEMBERSHIP SITE ACCESS ***************** grants you access to make personal use of this site and not to download (other than customized quotes per included features) or modify it, or any portion of it, except with express written consent of *****************. Your subscription does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of *****************. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ***************** and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing CostEstimator.coms name or trademarks without the express written consent of *****************. Any unauthorized use terminates the permission or license granted by *****************. You may not use any ***************** logo or other proprietary graphic or trademark as part of the link without express written permission. YOUR MEMBERSHIP ACCOUNT If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. ***************** and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. ***************** reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant ***************** and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant ***************** and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify ***************** or its associates for all claims resulting from content you supply. ***************** has the right but not the obligation to monitor and edit or remove any activity or content. ***************** takes no responsibility and assumes no liability for any content posted by you or any third party. RISK OF LOSS All items purchased from ***************** are non-refundable. This basically means that the risk of subscription exists once you consent to accepting the buy terms. PRODUCT DESCRIPTIONS ***************** and its associates attempt to be as accurate as possible. However, ***************** does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ***************** itself is not as described, your sole remedy is to return it in unused condition. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY ***************** ON AN "AS IS" AND "AS AVAILABLE" BASIS. ***************** MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ***************** DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ***************** DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ***************** ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ***************** WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

   

   

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22791399
  
  I am rejecting this response because:
  I paid for the books and recieved a few months of the online service. Maybe 6 months. At the end of this trial period I did not renew it as I didn't want it. I never recieved a statement, email, or phone call as to my having to pay for this. I would have canceled it immediately since I didn't want it. I have tried to sign in to the website and it does not recognize my email or password. 

  I called multiple times and left a voice message and emailed, having  never recieved a response. 

  This is a simple case of fraud. If needed, I will continue with the investigation with my bank and if necessary I can move this into the legal system. If I were in the wrong, I would accept this and pay but I have done nothing wrong.

  Sincerely,
  
  **** *********

  Business Response

  Date: 01/13/2025

  to cancel all client has to do is login/go to user profile/billing plans and click x cancel button. 

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have found where I subscribed not realizing that it was a continuous service. I do recommend that Hometech send something via email letting people know that the yearly fee is coming up. I have gone on to the site and canceled the subscription. Will I be refunded this years fee? Once again, they dont seem to respond to emails and phone messages which is why Im asking here.
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won’t cancel when I emailed them , called customer service. No one will answer the calls or return emails but they continued to debit my card monthly

  Business Response

  Date: 04/02/2024

  Mr ***** has filed multiple disputes and lost each one- ex of latest: Dispute ****************
  Transaction Information
  Transaction
  ********
  Customer
  ****************
  Dispute Information
  Case Number
  *******
  Reference Number
  ********
  Kind
  Chargeback
  Reason
  Cancelled Recurring Transaction
  Reason Code
  C28
  Status
  Won
  Amount Disputed
  $54.00 USD
  Amount Won
  $54.00 USD
  Merchant Account
  CostEstimator_instant
  Received Date
  March 12, 2024
  Reply By
  April 5, 2024 at 11:59 PM CDT
  Notification Sent Date
  March 12, 2024
  Dispute History Events
  Event Amount Created At
  Won $54.00 USD March 28, 2024
  Disputed March 26, 2024
  Opened $54.00 USD March 12, 2024
  Dispute Evidence
  Content Created At
  termsandconditionuseragreedto.pdf 2024-03-26 04:31:38 UTC
  frontmatter.pdf 2024-03-26 04:31:59 UTC
  Street Address not provided (I). Postal Code not provided (I). 2024-03-26 04:31:59 UTC
  See user agreed to and readily available terms on the website where client had started a reurring monthly subscription and then did not cancel before next billing cycle no refunds are due retroactively: No Discounts None --------------------------------------------- All Transactions for **************** ID Type Status Amount Payment Method Token Created fe6jtkzt sale Settled $54.00 USD ******** 03/10/2024 09:08:01 AM CDT ******** sale Settled $54.00 USD ******** 02/10/2024 08:37:02 AM CST ******** sale Settled $54.00 USD ******** 01/10/2024 10:35:01 AM CST 8hb46fdw sale Settled $54.00 USD ******** 12/10/2023 08:46:04 AM CST No Discounts Terms & conditions Conditions of Use CostEstimator.com and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ELECTRONIC COMMUNICATIONS When you visit CostEstimator.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. COPYRIGHT All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of CostEstimator.com or its content suppliers and protected by copyright laws. The compilation of all content on this site is the exclusive property of CostEstimator.com, with copyright authorship by CostEstimator.com, and protected by copyright laws. TRADE MARKS CostEstimator.com’s trademarks may not be used in connection with any product or service that is not CostEstimator.com’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CostEstimator.com. All other trademarks not owned by CostEstimator.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CostEstimator.com or its subsidiaries. MEMBERSHIP SITE ACCESS COSTESTIMATOR.COM grants you access to make personal use of this site and not to download (other than customized quotes per included features) or modify it, or any portion of it, except with express written consent of CostEstimator.com. Your subscription does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CostEstimator.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of CostEstimator.com and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing CostEstimator.com’s name or trademarks without the express written consent of CostEstimator.com. Any unauthorized use terminates the permission or license granted by CostEstimator.com. You may not use any COSTESTIMATOR.COM logo or other proprietary graphic or trademark as part of the link without express written permission. YOUR MEMBERSHIP ACCOUNT If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. COSTESTIMATOR.COM and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "****." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. CostEstimator.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant CostEstimator.com and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant CostEstimator.com and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify CostEstimator.com or its associates for all claims resulting from content you supply. CostEstimator.com has the right but not the obligation to monitor and edit or remove any activity or content. CostEstimator.com takes no responsibility and assumes no liability for any content posted by you or any third party. RISK OF LOSS All items purchased from CostEstimator.com are non-refundable. This basically means that the risk of subscription exists once you consent to accepting the buy terms.

• Initial Complaint

  Date:04/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription for the $540.00 yearly service. I have emailed *****, and the whole sales team and no one replies to emails or voicemails. I don't even have an active login to the service, and I have mentioned this to them with no replies. There is no customer service. I gave them the chance to reply and cancel, but I have decided to block this merchant from any future transactions and write this review. I would stay away and not recommend at all.

  Business Response

  Date: 04/02/2024

  Mr **** does have a valid login as seen here: ****** Paez703-327-1100  username is ********************* he can login at anytime.If he has password issues there is a password reset link directly on the login page, as well as a biling tab prominently displayed on the users dashboard where any adjustments/******** can occur at any time.

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21513352
  
  I am rejecting this response because:

  Yes, as of now the login works. I have submitted multiple requests to cancel my subscription with no avail. I want to make sure they are not charging me any longer and that they refund me from the charge in 2024. I also want to make sure that future clients, if they are still getting them, don't fall for their good new client services to no service at all after being a customer. Cancelling service is absurd. You can't do it without intervention.

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/05/2024

  More Information...All users accounts are self managed and this is done through the billing tab displayed prominently on each users dashboard. Accounts can be started and stopped at anytime here, plans can be changed , and users have the ability to Cancel & change plan here.If the user chooses cancel, it cancels their account and access. If the user changes their billing plan it can either from monthly to yearly, or yearly to monthly. - monthly is $54/mo, and yearly is $540..Some users have multiple plans , some users change plans multiple times, as they see fit or for yearly savings.

  Customer Answer

  Date: 04/08/2024

   
  Complaint: 21513352
  
  I am rejecting this response because:

   

  Yes as I stated after I filed the complaint to the BBB, the login worked.  I have been trying to contact them for over 2 months with no replies or callbacks. I want to make sure that my account is cancelled and that nor further attempts for charges will be made.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/09/2024

  .Client has total control of billing tab within software and can choose to cancel or add/subtract from billing options as they see fit at anytime.

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21513352
  
  I am rejecting this response because:
  

  Please confirm that when you provided me a new login that I successfully canceled and won't be charged again. You can also feel free to delete my account after you confirm.

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/11/2024

  current account status is:.****** **** ************ ******************** AnnualCancelled

  Business Response

  Date: 04/11/2024

  More Information...****** [email protected]
  
  

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 01 I paid the publishing company approximately $5000 CND for 200 home inspection books. It took a long time to finally receive some of my books. Although they had a lot of mistakes, I accepted them. I received half of my order. I was assured the other half was coming, but it never did. I also got sent another 20 books of another kind that I didnt ask for. I was charged another $500CDN. I was assured that I would be receiving the remainder of my order and would be credited for the books I didnt order. For the last few months they refuse to answer my calls, texts and emails.

  Business Response

  Date: 02/08/2024

  this was already handled by the banks with a chargeback/refund ********** is dismissed.

  Customer Answer

  Date: 02/09/2024

  This is a lie. I received nothing other than half of the order and some books I didnt request. I havent received a credit. I havent received any more books. They simply stole from me. They refuse to return my calls, texts, emails. This is fraud. 

  Business Response

  Date: 02/09/2024

  chargeback was filed and settled by the bank.their decision is final. 

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21223373
  
  I am rejecting this response because:
  This is an outright lie. If I was refunded, can proof be shown? I paid my **********. Where is my refund? There is no record on my end. Show me proof that its been rectified. I am not satisfied. I want either half my money back(for half an order). I also want my money back for sending and charging me for books I did not order. 
  Sincerely,
  
  Reg ******

  Business Response

  Date: 02/14/2024

  the complaintant file a chargeback with his bank/credit card company and $ was refunded, and all bank decisions are final.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21223373
  
  I am rejecting this response because:
  I have received no refund. My credit card shows no refund. I havent received the rest of my order. This company continues to give the same response without proof. Im hoping the BBB does more than keep accepting their same reply. 
  Sincerely,
  
  Reg ******

  Customer Answer

  Date: 03/06/2024

  Hello. This issue has not been resolved. The answer is always the same. The second part of my order has still not been received and I dont like the answer by Hometech. Never, has there been a refund. I have Mastercard references showing what I paid. There is no refund showing on my end. However, its the rest of the order that Im requesting. We made a deal and it was broken at Hometechs end. I would like them to finish our deal or refund me my money, so I can find someone else to do it for me if Hometech is unable to fulfill my order. 

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased there product back in 2015. It is an estimating software that I paid around $600 for. Around 2018 they discontinued updates for the software and went to a cloud based system. I didn't like the cloud based system and instead just continued to use my software. About 2 months ago my computer crashed and I lost the software. I called the company to inquire if I can still download the software and was informed I could not. The person I spoke to offered me 3 months free for the cloud based system. I agreed to it to give it another shot to see if I liked it or not still. Well they charged me the $54 fee the next day so I called to dispute that and I've been calling ever since. I've also sent them emails requesting they cancel their service and to refund me the money. Since the email I sent they have not canceled the service and charged my card again for a total of $108. I've never gotten a response from them and no one ever picks up the phone or returns calls. I would just like to have the service canceled and a refund of $108.

  Business Response

  Date: 11/29/2023

  Hi, Please see the attached evidence of account and terms.Please advise user that the username ( email address) for what seems to be his account here iss different from that of the correspondence. To cancel, user can login and cancel at any time.Of  help if needed, a user can get a password reset done at the login page as well. Hope this helps.

  Customer Answer

  Date: 12/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I want to be refunded for their mistake. I was promised 3 months free and I did not get that. Also the main problem is that no one returns my calls or responds to my emails. 
  Sincerely,
  
  *** *****

  Business Response

  Date: 12/05/2023

  There is no mistake- clients various transaction history dating back to 2018 with free months given in 2019   as well as Terms are attached for review. Subscriptions
  Subscription ID Plan Name Price Trial Period Billing Cycle Customer Name Status Actions
  k84tp2 Monthly - $54 per month $54.00 USD none Every 1 Month(s) *** ***** Canceled
  58w47g Monthly - $54 per month $54.00 USD none Every 1 Month(s) *** ***** Canceled
  cf43cw Monthly - $54 per month $0.00 USD none Every 1 Month(s) *** ***** Canceled
  9zdk66 Annual - $540 per year (2 months free annually!!) $540.00 USD none Every 12 Month(s) *** ***** Canceled
  5q5vf2 Monthly - $54 per month $54.00 USD none Every 1 Month(s) *** ***** Canceled
  2nx2wp Monthly - $54 per month $54.00 USD none Every 1 Month(s) *** ***** Canceled
  bfwc4f Monthly - $54 per month $54.00 USD none Every 1 Month(s) *** ***** Active

  Customer Answer

  Date: 12/06/2023

  Here is the email I sent on October 25th to try and cancel my subscription. There isnt an option to cancel service through their website. Only a phone number and an email address that they dont answer or return 

  Business Response

  Date: 12/07/2023

  the user agreed to  terms and conditions attached again for the 2nd time are here and cleary state no refunds after purchase.RISK OF LOSS
  All items purchased from ***************** are non-refundable. This basically means that the risk of subscription exists once you consent to accepting the buy terms.

  Customer Answer

  Date: 12/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Just cancel my service 

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use a product from Hometech named costestimator. I needed to change my card number on file to renew my account. When I did so I was charged one yearly subscription fee and seven monthly subscription fees while the customer service *** tried to help me restore my account. I started this process on a Thursday. Did not get a response until the next day. I was told I would receive a yearly subscription at no charge and would receive a full refund. This did not happen on Friday. When I reached back out on Monday I heard nothing. On Tuesday I heard back and was giver a receipt for the $540 yearly charge. However I have not seen this in my account. Also I have not seen a receipt for the remaining $378 of multiple charges. You cannot reach anyone on the phone, they do not return phone calls, or emails, and they rarely answer their Chat box on their website. I was delayed for three days trying to do my work and lost $918 of my money and have not had a sufficient response to my multiple phone calls, emails, and attempts to chat on their website. HomeTech Publishing has a terrible customer service response. This has caused me time delays, a disappointed customer as I missed a deadline, and a great deal of stress between trying to use my account and then get the problem with multiple charges remedied.

  Business Response

  Date: 09/21/2023

  Client was bought a subscription and was refunded  and given a yearly subscription for less than the amount paid - refunded as stated. $540 is the yearly cost- he has a yearly subscription for less than the price for that as agreed to.

   

  Business Response

  Date: 09/22/2023

  Client was bought a subscription and was refunded  and given a yearly subscription for less than the amount paid - refunded as stated. $540 is the yearly cost- he has a yearly subscription for less than the price for that as agreed to.

  
  

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a monthly subscription with Hometech Publishing Online Costestimator in October of 2022. Its an estimating program for trades that perform home remodeling services. I'm a home remodeling ************* first the support was very good but after a month or two the tech support stopped. I would call and receive a voice mail with no return call. It was very frustrating to not have anyone call me back. I tried the sales number and the tech support number without anyone returning my calls. In February of 2023 I called in and requested that my monthly subscription be cancelled as per their cancellation policy. I received an email notifying me that because I was canceling my subscription I would no longer be able to access my account or the estimates I built using their estimating program. I tried signing in to check, but my sign in credentials were no longer valid because my account had been closed. In March I noticed a monthly charge for $54.00 from Hometech Publishing; which was what they were charging me every month to use their estimating program. I thought that maybe I might have cancelled too late in the month of February and that's why they were charging me. In April, once again there was a $54.00 charge from Hometech Publishing. I emailed them requesting a refund of this charge because I had canceled my subscription in February. They did not respond to my email. I immediately contacted my credit card company and filed a fraud compliant against Hometech publishing. They contacted Hometech Publishing and were told, by Hometech publishing, that I had not canceled my subscription. This was a flat out lie and I was surprised and realized that something was terribly wrong with what Hometech Publishing was trying to do. My Hometech account was closed, I could no longer access my account, so why were they still charging my credit card. Hometech did not reach out to me to try and explain why they were still charging my credit card. I tried calling them, leaving messages, emailing them but nobody responded.I contacted my credit card company and they informed me they had put in place a block to prevent Hometech Publishing from charging my credit card; Hometech Publishing tried again in May to charge my account $54.00 but the credit card company blocked them from doing so.Hometech Publishing is actively stealing from me and making no effort to explain why they continue this theft.

  Business Response

  Date: 05/30/2023

  here is a copy of the response given to the credit card company regarding this clients account which they denied his claim and ruled against. on 5-12-23. The account is closed and the matter is settled and they found no grounds to dispute or refund.Subscription ID ****** ** ****/************/************/************ username of ********************* signed up for a monthly subscription this time on 10-14-22 any claim of unsatisfactory could have been addressed by the client himself at any point simply by logging in and hitting the cancel button, yet that has simply not happened. There is absolutely no grounds for this chargeback to be approved. ( The gaps are declined transactions ) Subscription ID ****** Prior Sales not disputed include: 04/24/2023 08:45:23 AM CDT Sale Settled 37hyc38c 42er3z3y 04/24/2023 - 05/23/2023 $54.00 USD 04/07/2023 12:43:30 PM CDT Sale Settled 5r8r4cvk 42er3z3y 02/24/2023 - 04/23/2023 $54.00 USD 01/24/2023 09:35:48 AM CST Sale Settled q7gw18jp 42er3z3y 01/24/2023 - 02/23/2023 $54.00 USD 12/24/2022 09:52:34 AM CST Sale Settled 1bvwdfq1 42er3z3y 12/24/2022 - 01/23/2023 $54.00 USD 11/24/2022 10:13:08 AM CST Sale Settled e1s7qyxn 42er3z3y 11/24/2022 - 12/23/2022 $54.00 USD 10/24/2022 01:29:17 PM CDT Sale Settled c3tbt69t 42er3z3y 10/24/2022 - 11/23/2022 $54.00 USD

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20119801
  
  I am rejecting this response because: I never saw a cancel button the entire time I used the program.  Home tech never once responded to my requests to cancel, as per the written directions on their website, my subscription.  Also, they quickly responded to you but have completely ignored my efforts to communicate with them.  Regarding the credit card company response, they rejected my complaint because I made a verbal compliant. When I submitted my email communications with Hometech the credit card company put a block on Hometechs ability to charge my credit card. Hometech is very deceptive, ask them why they have completely ignored communicating with me or responding to my emails. This is the first time I have become aware of this so called cancel button. 
  
  Sincerely,
  
  ** ****

  Business Response

  Date: 05/31/2023

  Client has cancelled in the past on 10/13/2022 04:34 PM then restarted the subscription on  .10/24/2022 01:29 PM CDT..... The cancel button is still on the billling tab of the users dashboard, as it always has been.All evidence was submitted to the bank and clients chargeback attempt was *************** further billing will occur, and there are no isssues to resolve, maybe a misunderstanding, but not an actionable issue.
  
  

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20119801
  
  I am rejecting this response because:  There was no misunderstanding.  Hometech intentionally continued to charge my credit card when I requested, by both email and leaving a voice message requesting cancelation of my subscription.  I personally don't recall ever using a cancel button or where its located in the program.  The reason why Hometech will no longer be billing is that they can't because  my credit card company is putting a block on Hometechs ability to charge my credit card.  Hometech is trying to clean there mess up as much as they can, but still what they did is plain dishonest.  I request that this be posted to warn others, in the future, to be very careful how they do business with this company. 
  
  Sincerely,
  
  ** ****

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 15, 2022, I received and an unauthorized charge to my bank account from this company. For over a week I called over 40 times while emailing roughly 5 and messaging them on their home page through their "bot system". I have not gotten any response whatsoever!! Because of this I will need to change my account information when they could just refund the money and be done.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/09/27) */ Mr Zuppo has had an account on and off since oct 24th 2018- the usernames he has used are ******************************************** the current account since june 14,2022 of **************************** accounts have the same phone # of XXX-XXX-XXXX.The charge is not unauthorized , it is a monthly subscription and he has had it since october 24,2018.The cancel policy is the same as it always has been ( of which he cancelled ******************* on april 30,2020.( *********************** account is an expired account in arrears) Login to the currunt account ************************ and cancel as ws done previously.PS the chat box is not on the site of costestimator.com at all so theres some confusion there The confusion maybe having multiple email adddressses? Consumer Response /* (3000, 7, 2022/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had accounts before but that does not give you the right to charge my card now. Recently I tried the program again because there have been updates, so I was given a trial period that started on June 14th and canceled within the 30 days. If this is a monthly subscription, and I started in June, why is this the first month that I have been charged? If anyone could answer the phone, email, or chat, this could have all been avoided. This is the first and only response I have gotten in 10 days with daily calls multiple times a day. The confusion is not about a chat. The issue however is about customer service! There is a screen shot from your home page attached, where it has an option to chat. Business Response /* (4000, 9, 2022/09/29) */ The trial was for 3 months started on june 14th 2022 and billed on june 14th 2022 on our end( it appears to have shown up on your end aon june 15th) It was a first 3 month free trial as shown below:Subscriber Number Email Plan Account Status Payment Status Registration Date Subscription Date Notes *** ***** XXX-XXX-XXXX ************************ Monthly (Free 3 Month) Active Confirmed June 14, 2022 June 14, 2022 Consumer Response /* (2000, 11, 2022/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)