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Business Profile

Marijuana Products

CBD Supply MD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Products.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 17th, 2023 I purchased $100 worth of items and still have not received it. I emailed them on June 2 inquiring about my order and never received a response. I emailed them again on July 24th 2023, still no response. I would like my money back or the products I ordered. I am a hard-working, single mother, and I dont have $100 to be spending without receiving what I ordered. Thank you so much for your time.

  • Initial Complaint

    Date:03/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for gummies on my order #***** for a total of ****** on February 17th. I contacted them about every week and they kept telling me it was going to send out asap. Now a month later i called to cancel for a refund. Its now been 5 days since I called and my order is still showing processing.

  • Initial Complaint

    Date:10/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/14/2022, I purchased 14g Hemp Flower cannabis and (3) vape cartridges from the website and paid for these items to be shipped to me. I called the company in late September and they told me my order would ship during the week. I have not received any products from the seller, and they do not reply to emails that I send to them. They have not made any efforts to resolve the problem.

    Business Response

    Date: 12/22/2022

    Business Response /* (1000, 14, 2022/12/01) */
    Attached below is proof of package being shipped and delivered to Customers front door.

  • Initial Complaint

    Date:09/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company for a vape on August 4, 2022.
    Product was lost by ups.
    Reached out to the company about a refund.
    Told me to file a claim with ups.
    I filed the claim and UPS has stated to me that the claim has been issued to the company. Still have not received either a new product or a refund it is now September 3. One day shy of a month.
    This is unacceptable to me as a customer.
    Wasn't my fault ups lost the order and I followed the company instructions

CBD Supply MD is NOT a BBB Accredited Business.

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