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Business Profile

Medical Lab and Testing

Advanced Radiology St. Joseph Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Advanced Radiology - St. Joseph Breast Center dated 12/07/2021 notifying me that it was time for my annual mammogram. I made an appointment for 05/17/2022. On 05/17/22, after the technician was finished taking images, I was asked to wait while the images were checked. After approx. 20-30 minutes, I was told it was OK to leave. Shortly thereafter, I received a letter, dated 05/19/2022 from Advanced Radiology that additional images were required for evaluation - these images were NOT requested by my Physician - for an issue that was discovered on my previous annual mammogram (12/2021). I made an appointment for 06/07/2022. An additional (2) images were taken at this appointment. I received a statement from Advanced Radiology dated 07/02/2022 showing a balance due of $561.22 after the two visits were submitted to my insurance - $318.64 for the visit of 05/17/2022 and $242.58 for the visit on 06/07/2022. I checked with my company's insurance agent regarding Advanced Radiology being a participating provider with our insurance and was advised that they are considered a participating provider and, therefore, I should not have received a balance billing for the 05/17/2022 visit, and that I should disregard any bills received for that visit. I am disputing the balance bill of $242.58 for the 06/07/2022 visit due to the fact that the additional images should have been taken on the 05/17/2022 visit. Advanced was well aware of the issue, an ultrasound was performed the previous year at the same facility and should have been addressed as part of the annual mammogram visit. I have now received a letter from a debt collector, dated 10/06/2022, with whom I have sent a letter disputing the charges.

Advanced Radiology St. Joseph Medical Center is NOT a BBB Accredited Business.

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