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Business Profile

Towing Company

Duff's Custom Towing & Recovery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed, while I was attending a funeral. It was raining and all the meters a cross from the church(2 blocks worth), had signs wrapped a round them with rubber bands, stating no parking. I then went to the public parking lot and bought me 2hrs, of time. Nevertheless, 45 minutes later my car was towed.I had no way home, nor could I finish my attendance for the funeral. As I stated earlier, I had to find a ride to go and retrieve my car. I waited over 40mins, for the person to get there. I told him I was attending a funeral and I bought a ticket for public parking. He replied and said yes I know, I had a lady earlier who was attended the same funeral, but I let her go. Then he proceeded to ask for $175.00 payment. Then he said I am letting you off, because I could make you go get your mother to coming and retrieve the car, because it's in her name. Mine you I'm almost 50, and he does not know my circumstances. I take care of my mother,(my mother had a stroke), full time, the disrespect, and predator hang around a funeral, to tow cars.

    Business Response

    Date: 02/27/2023

    Good morning,

    I would like to take a moment to respond to complaints of this customer.  the parking lot where they were towed has a sign posted at the entrance and right at the machine where you pay for your ticket to park . The sign clearly states that you must place your paid ticket on your dashboard in clear view to avoid being towed . This is also printed on the ticket given.  All cars that are towed between 8:00am and 5:00pm are released by daytime tow drivers, prince George’s county allows 1hr for a driver to return to lot to release a vehicle back to its owner. This lot is a privately owned lot that contracts Duffs Towing to pickup cars that are in violation. It is the policy of Duffs to only release vehicles to the registered owner only and because of this customers situation the driver allowed her to pickup the Vehicle in mothers absence, however the vehicle still must be paid before it can be returned. Towing of vehicles in Prince George’s County is regulated at $175.00 for a vehicle under 10k lbs and this is also posted on the sign at entrance to parking lot.

    photos are attached of signage at parking lot.

    thank you for allowing us to respond to this complaint and my condolences to the customer that was towed 

Duff's Custom Towing & Recovery is NOT a BBB Accredited Business.

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