We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

See-Thru Windows LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7 years ago we purchased gutters for our home with a lifetime warranty. The back gutter has been falling off because the water flow is going away from the down spout instad of towards it. We called to have it repaired and they came to fix it once this past year in 2021. It is falling down again from not being properly fixed and now the front gutter is coming off. The back gutter has been so damaged from the water pouring over that the wood behind the gutter is damaged beyond repair. We called again and made an appointment for them to come out May 24th at 7am. I saw their truck come by, stop for 2 seconds to look at the house then proceed to drive off. We called and were told they came by saw we didnt have gutter guards and left. They refuse to come out and fix these problems now telling us our warranty is no good because we dont have leaf guards on the gutters from them after repeated calls to them and now they won't even take our calls anymore.

    Business Response

    Date: 08/02/2022

    Unfortunately we are not able to service these gutters. As mentioned by the customer this job was done 7 years ago and the debri build up inside the gutters has contributed to the issues here. We are not responsible for maintenance of the gutters. Also it was noted during our visit in 2021 that the gutters were cut to put the roof over the back deck. Once the product is altered after installation the warranty is void. 

See-Thru Windows LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.