Complaints

This profile includes complaints for Alexander's Movers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alexander's Movers, LLC

  1531 Kirkwood Rd Woodlawn, MD 21207-4935

• 

  Alexander's Movers, LLC

  2320 Brightseat Rd Apt T1 Hyattsville, MD 20785-3577

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dispute is for charges from ********* *********************** LLC to ******* *****. On 6/4/2025 ******* ***** signed an invoice from ********* Movers for $952. Charges included four movers at $150 an hour for three hours and packing materials at$ $502. This amount was paid. ******* Received an email on 6/7/2025 with additional charges stating "We would like to inform you that on June 5, 2025, upon completing your job, there was an outstanding balance of $2,268, of which you made a payment of $816. This leaves a remaining balance of $1,452 plus additional ******* per our policy, if the full payment is not received, the truck will be locked, and your merchandise will be returned to our facility for storage. Please be aware that you will incur a daily storage fee of $35 until you either pick up the items or arrange for redelivery. Additionally, a fee of $185 will be charged for the movers to offload your items into storage.We kindly request that the remaining payment be made immediately. If we do not receive payment within 48 hours, we will have no choice but to initiate litigation.Please pay your remaining balance, including the additional costs and ******* this time, we can only accept cash as payment."In addition, ********* items were delivered inside the new apartment and then returned back to the moving truck upon dispute of the charges. This includes a bed and cancer medication. The movers locked the belongings until further payment. They demanded storage fees as leverage for returning the items. ********* Movers refusal to deliver ********* property until further payment appears to violate Maryland Commercial Law ******* Maryland Household Goods Movers Act.

  Business Response

  Date: 06/25/2025

  On June 4th, Alexander Movers arrived at Mrs. Allen’s residence to perform moving services. Upon arrival, our crew found the home in severe hoarding conditions, making it impossible to proceed with the move without proper packing.
  At that time, Mrs. Allen elected to utilize our professional packing services. A team of 4 packers was dispatched the same day and successfully packed the entire residence. The apartment was densely filled, with items stacked from floor to ceiling.
  Upon completion of the packing services, Mrs. Allen paid in full for the labor provided by our 4-man crew, as well as for all packing materials used. Her packing invoice was settled in full on June 4th.
  Additionally, after the packing was completed, Mrs. Allen informed our crew that she also had a storage unit that required relocation. We advised her that the volume of her belongings would fill a 26-foot moving truck, which is typically suitable for a two- to three-bedroom household, clearly indicating the extent of items involved and the degree of congestion present. During the packing process, Mrs. Allen also informed the packing crew that she and her nephew would take full responsibility for packing her bedroom. She specifically requested to handle this area herself to ensure that her medications and other personal items were managed solely by her.
  As per our company policy, Alexander Movers does not handle or pack prescription medications. This policy was communicated to Mrs. Allen in advance. She acknowledged and complied, personally packing all medications and sensitive personal belongings. These items were then placed directly into her vehicle with assistance from her nephew.
  Mrs. Allen was billed for packing services at a rate of $150 per hour for a 4-man crew, with a three-hour minimum. This amounted to $450 in labor charges. In addition, she was charged $502 for packing materials, bringing the total cost for packing services to $952.
  Mrs. Allen paid this amount in full upon completion of the packing services. As reflected in the copy of the contract she provided, the charges were itemized and agreed upon in advance.
  The movers were scheduled to return on June 5th to complete the relocation.
  On June 5th, Alexander Movers returned to Mrs. Allen’s residence to complete her scheduled move. As agreed, four movers were dispatched at a rate of $185 per hour, with a three-hour minimum, in addition to a truck fee of $185. Mrs. Allen was informed that any time exceeding the minimum would be billed at the same hourly rate.
  Upon arrival, the crew discovered that Mrs. Allen and her nephew had not completed the packing of her bedroom as previously agreed. Mrs. Allen had only removed her medications and stated that her items had been placed in her vehicle. The rest of the bedroom remained unpacked and in complete disarray. As a result, we had to dispatch an additional packer that same morning and bill her for two hours of packing services.
  Additionally, due to the over-50-foot distance between her unit and the moving truck, an extended walk fee of $135 was applied. The crew spent approximately six and a half hours loading the contents of her home, which reflects the excessive volume and level of disorganization present.
  During the move, our team encountered unsanitary conditions, including multiple rodent traps with deceased rodents in the residence. These circumstances created additional challenges and delays. Mrs. Allen’s belongings filled the entire 26-foot truck, preventing the team from retrieving items from her storage unit. She was informed that a second trip would be required and that it would incur an additional two-hour charge.
  Upon arrival at her new residence, although our company policy clearly states that no items are to be unloaded until payment is received in full, our movers made a good-faith exception out of respect for Mrs. Allen’s age and condition. She assured the team that she had the full payment in her savings account. However, when she returned from the bank, she claimed she only had $816 available and asked to pay the remainder at a later date. She was reminded that full payment is due immediately upon completion of services.
  When her vehicle later broke down in the driveway, our movers went beyond their professional duties and assisted her by pushing the vehicle out of the roadway.
  Mrs. Allen’s total invoice on 6/5/2025 (10 hard hours of labor) amounted to $2,268, of which $816 has been paid. The outstanding balance of $1,452 remains due immediately. While we understand personal hardships, all services were rendered professionally and in full. Continued attempts to delay payment are unacceptable. 
  While we were unable to offload all of Mrs. Allen’s belongings due to payment in full not being madeallen 2.pdfallen 2.pdf, our team still went above and beyond expectations. Despite her failure to pay the balance due at the time of delivery, we made a courtesy decision to set up her bed to ensure she had a place to rest. Additionally, an air mattress that was among her belongings was placed on top of the bed for her comfort. It is deeply concerning that Mrs. Allen is attempting to use her health issues as justification for failing to pay her outstanding balance. While we are always sympathetic to our clients' circumstances, this does not absolve one of financial responsibility. Our movers worked diligently and professionally under extremely difficult and unsanitary conditions due to the severe disorganization and hoarding situation present in her apartment. Their labor and time must be respected and compensated accordingly.
  

  
  

• Initial Complaint

  Date:12/03/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kept changing the cost of the move. Kept changing my specific day scheduled to move. Promised to take money off as a compensation for the unprofessional then went back on it. Kept making threatening remarks to take away our things and furniture. Were disrespectful and unable to properly communicate. Broke multiple items during the move and did not replace them.