We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Bar Harbor Bank & Trust

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Bar Harbor Bank & Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bar Harbor Bank & Trust has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank failed to clear a charge back on my account for nearly **** dollars due to a bad check. They at first refused to admit their error but then when I showed them the documents and receipts they refused to apologize. They are refusing to reopen my checking account after stealing **** dollars from me all weekend.

      Customer Answer

      Date: 10/21/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 11/16/2023

      Attached is the letter sent to ************ and shared with the FDIC.  The second letter is in response to the FDICs request for additional information.  The third document is the account activity documenting the returned check and settling the account as negative on the evening of the 27th.  A deposit was made on the 28th providing availability to *************  Due to her aggressive and hostile demeanor to the staff, her accounts were closed on October 2 and the funds were returned to ************ in full.

      Customer Answer

      Date: 11/16/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I have asked that my account be reopened and I have also asked for an apology on part of the bank for their behavior toward me during this encounter. Your bank manager was smiling and laughing at me as I was trying to resolve my problem. I called the business 4 times and they assured me thst I had a positive balance. They apologized for not removing the hold, but what about being hung up on? What about being "blacklisted" from their bank? I was told I cant open any more accounts. 


      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 11/20/2023

      Hello, Ms. **** has added this complaint to a ****** review, to the **** as well as the BBB.  The letter of 10.13.2023, attached, was sent to ************ and the **** in response to the complaint.  Documented in this letter are **************** abusive actions, which she has not refuted at any time, as well as the out-reach from **** to rectify the situation.  It is also key to point out that ************ never returned the follow up call from the **** Regional Manager.  **************** actions and inactions has brought on this situation.  No one from **** hung up on ************, rather the **** agent requested that ************ stop yelling and using foul language and when she did not stop the agent indicated that she could not help and would disconnect.  Similar yelling and foul language occurred at the **** Branch causing an employee to have to escort ************ out of the branch as she was upsetting other customers.  **** attempted on several occasions to calmly discuss the situation and the 7-day hold on the check, for which ************ was given notice (see attached), but ************ never responded.  No money was "stolen" as ************ claims, all of **************** funds were returned to *************  **** has apologized but due to **************** abuse of **** employees, **** will not take her back on as a customer.  

      Please note that the Federal Deposit Insurance Corportation (****), **** examiner, has reviewed **************** complaint and has closed the case with no request for action by the Bank.  

    Bar Harbor Bank & Trust is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.