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Business Profile

Heating Contractors

Haley's Metal Shop, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON FRIDAY 12/15/2024 A SERVICEMAN FROM TOTAL COMFORT/******* METAL SHOP CAME TO SERVICE MY FURNACE. HE APPEARED AROUND 9:10 AMS AND AS HE WAS LEAVING ABOUT 1 HOUR LATER SAID THAT EVERYTHING WAS RUNNING FINE. HE THEN WENT TO HIS VAN AND STAYED THERE FIR IVEER 1 HOUR,IN RECEIVING THE BILL I NOTICED I WAS CHARGED $ ***** FOR PARATS, BUT $300 FOR LABOR. THE ******** INDECATED THAT LABOR CHARGES WERE $120/HR. I MAILED THE CHECK TO *****"S METAL SHOP, ********************* BIDDEFORD, ***** WITH MY COMPLAINT ABOUT BEING OVERCHARGED. THEY HAVE NOT RESPONDED AS OF 12/3/2024

    Customer Answer

    Date: 12/16/2024

    I have not heard from the business in response to my complaint. We spoke to the owner who tried to explain the time required for the service. When i told him I observed his tech sitting his van for an hour he could not explain it. He said the most he could refund me was $50, but since I already paid i said if he wanted to refund me please send a check. I have not received anything yet. 

    Business Response

    Date: 12/17/2024

    Thank you for contacting us about your recent oil burner PM. I recall speaking with your daughter ****** on 12/3/24 about this issue. I reviewed the last 3 years of cleanings that we've done for you and averaged the hours which comes out to 2.33 hours (last 3 years of invoices attached). You were invoiced for 2.5 hours of labor. I did speak with my technician who performed the service on 11/15/24. He claims that he did not sit in his van for over an hour and I have never received complaints like that about him before so I have no reason to doubt him. I am willing to offer a $20.00 credit to bring this years labor in line with the average of the last 3 years. Again, I apologize for the dissatisfaction but hope that this credit shows my willingness to come to a fair resolution to this issue.  

Haley's Metal Shop, Inc. is BBB Accredited.

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