Complaints

This profile includes complaints for Modern Pest Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Modern Pest Services has 8 locations, listed below.

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  Modern Pest Services

  100 Pleasant St Brunswick, ME 04011-2207

  
• 

  Modern Pest Services

  44 Industrial Dr Augusta, ME 04330-7857

  
• 

  Modern Pest Services

  1060 Middletown Ave # 4 Northford, CT 06472-1384

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  Modern Pest Services

  187 East St South Hadley, MA 01075-3227

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  Modern Pest Services

  34 Thomas Dr Westbrook, ME 04092-3824

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Tri-Annual Green program which includes a visit from Modern Pest technician to my home in ***** every 4 months to inspect, clean out and re-fill inside-home and outside-home rodent bait stations for mice control. Service costs $54 monthly. 9/27/23 is the last time the inside of my home was inspected as my brother who lives near the house met technician to let them inside. January 2024 and May 2024 were inspections months but both times Modern pest never called to say when they were coming so the interior of home was never done. In May of 24, I found the scheduled date online using the modern pest website, and then ended up coming 5 day beforehand without notice. I returned for a visit to the home in June to find all 3 exterior bait stations completely empty and weathered down into the ground. They had not been moved or touched for many months. One even was FULL of old, dead grass from the previous year. I quickly came to the realization that the technician had not checked these since September of 2023 when my brother met with them. Also, the narrative of the inspections ***orts have been IDENTICAL. I strongly feel the technician just copied and pasted the inspection ***orts on 5/16/24 and 1/12/24. I believe I have been paying $54 a month for services not rendered, and I have a signed contract for service. A *** from Modern called me on June 26, and ended up offering a credit of $54 for one month which is completely unacceptable since there have been months of service paid for and not received. *** told me, after I told them $54 was unacceptable, that they would "call me back on Monday (7/1). It is now 7/16 and I have heard nothing from this ***. Thus I am filing this claim. I am seeking reimbursement of $270 for months January, February, March, April and May of 2024 for which services were not rendered. I have attached invoice for all months except May which isn't listed on website. Invoice # for May was A6882762.

  

  Business Response

  Date: 08/13/2024

  Hello,
  
  Thank you for bringing your concern to our attention.  We mailed a refund check to your address on Thursday 8/08. We apologize that our service did not live up to our expectations for customer satisfaction. Please contact us again if you have any additional questions or concerns

  Customer Answer

  Date: 08/14/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The refund check I received is only for $54.00, which, as I stated in my complaint, is insufficient to what I am owed for not having services completed at my property for the months of January, February, March, April and May of 2024.  I am still owed for 4 more months totaling $216.00
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 08/15/2024

  Hello,
  
  Our apologies for the mistake. We will be processing the remainder of your refund today. Please let us know if you have any additional questions or concerns. 

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Modern pest control took over from Echo choice, they have been doing a terrible job. I have 2 properties with them one property the technician went into tenants apartments without consent, they filed a complaint with us. But the main reason for this complaint:1. There is currently a service at one of the address that has not been completed they are still charging for that service that was never done 2. There are services they claim the did but never showed up they still charged 3. One service the technician claim he came and the tenant wouldn't let him in it was a blatant lie because we did not see him on the camera and the tenants confirmed no one showed up. This company continues to call and threaten legal action we have told them to go ahead and stop harassing us. We have multiple VM from different numbers, multiple emails from multiple email addresses. This company should be cited by the attorney general for charging for services that they did not deliver. This is not calls from a debt collector but from a belligerent stalker. WE ARE NOT AFRAID OF YOU. Every one is HARTFORD is being made aware of how terrible of a company your are. We suggest you return to where it is you came from. The mediocre service you cant even deliver consistently is not welcomed here.

  

  Business Response

  Date: 10/02/2023

  The account notes state that the account is being sent to ERM Collections and Modern will no longer be reaching out to attempt to receive payment for both of their overdue accounts. Thank you.

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello- I need to report Modern Pests of ********* ************. I contracted them to service 2 of my rental buildings (10 units). They lie about coming out to service. I have been paying them over $1000 a month for a year and they did not come out one single time. They are trying to send me to collections because I have stopped paying, but for an entire year when I asked them to provide services they lied and said they went out. I check the cameras at the properties and they never went. I was to be released from the remainder of the contract and released from any remaining owed amount.

  

  Business Response

  Date: 09/01/2023

  Were sorry to hear about your experience. Our leadership team is actively reviewing your account and will follow up with shortly. Thank you. 

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous calls unanswered or not returned timely. Concerns not taken into account. Technician entering apartments with no occupants home. Questions in whether services were completed at times? Tenants did not see exterminators. Problem getting worse with 5-6 months of supposedly being serviced!

  

  Business Response

  Date: 06/16/2023

  Records indicate we reached to client and left voicemails numerous times. Client has since terminated service. Conversation between client and Modern ************ Manager *********************** is as follows:

  CLIENT TEXTED BACK IN AS HE WAS WORKING AND UNABLE TO TALK. SEE MESSAGES BELOW:
  Client:*****?
  SM: Yes. I tried calling you regarding your property in Lewiston. I can have an SP there Friday to address the 3rd floor unit.
  Client: Sorry at work easier to trxt.
  SM: No worries. Can we get in on Friday to go through unit 3?
  Client: We hired another company because we never got back to and weren't impressed with ***** at all. Didn't seem to concerned to me. The whole building should of been sprayed from get go i thought. Plus they entered apartments with no one home. And i question whether they even went at times. Seeing my tenants rarely saw them!
  SM:That's unfortunate. I know nothing of all of this. Hard to text about verses talking.
  
  Unfortunately we have an 12 month agreement with you. I'd much rather have had the chance to address your concerns. I'll have ***** reach out regarding your request to cancel as there is an early termination fee associated with cancelation of the agreement before the terms have been met. Stand by.
  Client:I just don't feel like we were taken care of. Actually a lot of the online negative reviews of your company are spot on! Just an fyi.Sorry it didn't work out. You can bill me all you want. I will request a refund thriugh bbb. Dont have ***** call me sorry but he's useless pretty much reason we are all set!
  SM: Sorry you feel that way. I wish you'd have reached out sooner as I may have been able to address this for you before you hired someone else. You had the ability to set up callback services if there were issues etc. I will term as you wish.

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* provided does not match notes on invoice . I understand that the previous exterminator known as Bug Beaters submitted all previous customer documentation to ********************** . The notes clearly indicate spraying for ticks, ground wasps/bees and a complete lawn spraying. Although a partial spraying was done , clearly all invoice and notes submitted by the previous exterminator were not followed. Due to homeowner being blind, the spraying for ticks, bees and ground wasps is essential. I would simply just like the company to follow through with what was previously done.

  Customer Answer

  Date: 05/28/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/30/2023

  *********************** was contacted by Modern ************ Manager ***********************. ***** was a client of a company that Modern acquired. ***** wanted the service performed exactly as the previous company performed it. ***** explained that the terms of the new service agreement were different from the previous company, and Modern's licensing did not allow us to treat identically to the previous company. ***** offered ***** options that would upgrade his service to include what we wanted. ***** said if it wasn't done the same way, he would terminate services. When Modern could not accommodate, ***** refused to pay for the service he already received, asked to cancel future services, and hung up on *****. ***** is no longer a Modern client. 

  Customer Answer

  Date: 05/31/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:05/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer beware!!! This company has been charging a monthly fee for services that they are falsely reporting as being completed. About 7 years ago I began termite control with Guaranty Pest elimination. They were bought out by Modern Pest services and that's when the trouble began. For $30.00/month or $360/year I pay for this 'service'. Which should include checking all the bait traps around the house, visually inspecting for termites etc. Recently I was provided with an invoice saying: " During today's service, I was able to inspect the termite stations around the home for activity. Upon inspection, no new feeding activity was found at this time of service. I was able to go around the home and knock down spider webbing with a web duster.Furthermore, I was able to apply a liquid application to the exterior of the home as a preventative against over-wintering pests. Thank you for choosing Modern Pest Services and have a great day." Thankfully I have cameras all around the property this year and when I checked, none of this, except dusting off a few cobwebs from the garage actually happened! They never even stepped foot in my back yard. This happened before where I noticed that none of the bait traps were looked at but they reassured me that they were. I've been suspecting that this company has been ripping me off and now I have proof. After multiple calls to management I finally got through to the territory manager who offered to refund me $30 and they would send out a different person. I told him multiple times I just want to cancel. I've been scammed and I don't want anyone else coming to my house. Who knows how many other people they do this to and get away with it. :(

  

  Business Response

  Date: 05/21/2023

  Hi ******. I looked into your account and I see that your refund is being processed. We are sorry that your experience with Modern was not satisfactory, but we appreciate your input.