Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract states that the home was supposed to be turn key completely done by October 2nd of 2022 that has not happened it was the wrong house wrong color wrong interior he never got a building permit he did an illegal electrical hookup this is too much to say he didn't do any of the contract at all he damaged my property and the existing slab that was here

  

  Business Response

  Date: 10/06/2023

  It is obvious that ****************** does not understand. She picked the colors and the home. She had adequate time to review the home prior to the work being done. She moved into the home immediately when it was ready. She refused to pay for and we had to lien the property and that forced the government backed loan to put pressure on her to pay for the home she was living in.  We have tried to communicate with her to resolve any issues and she refuses. Now that she has filed a complaint and stated she wants it to end she will communicate with us. 

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  ****************** to honor the contract it's well over a year now that this was supposed to be done I would like also him to pay for his equipment that was broken down on my property for over a month 

  

  Business Response

  Date: 11/20/2023

  we feel we have met the obligation of the contract. There is a balance due, and we are asking for it to be paid. The consumer a has stated there were items not completed however the consumer has not allowed us back on the property to review. I have asked her to negotiate but have not heard back. So, we are going to take legal action if not settled By November 30th

  Customer Answer

  Date: 11/27/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Autumn

   

   

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I read the other complaints on **** mobile home center and most of it is the same complaints from me ,other than water..the company has either broke, cracked or did something to my water supply ,I get dirt and mud in my water ,sinks and laundry ..so many emails have been sent and he doesn't care , he had his worker come out and move my water pump up.10 feet ,now it's worse with having no water to my washing machine...I can't even do laundry ..per contract I am suppose to have a lawn ,but what I have is an uneven rocky **** ,,I've asked about that ,,all I get are excuses saying it's not Landscaping season (really)..told *******about the broken living room Window ,he sends someone to replace it and they break the window replacement ,haven't seen them since..I have sent so many emails trying to get results ..im.at my **** end with this company ,,I need water, I had water prior to the company tearing down my old house and replacing it with the new one , I've been here 9 years never ever had water issues , dirt and mud in my water and now.not.enough water to do laundry ..so many issues but all I get is slapped in the face ..I'm working on it is what I get for answers ..I will end my complaint here ,I just can't wait to read his excuses when he writes back ..I have all emails as well ALL OF THEM !!!

  

  Business Response

  Date: 05/22/2023

  We have stayed in communication with the client thru-out the process of her buying a  home. First off I am ************ or may be the only dealer that would have taken on this project. Certainly not for the price that we did. This project was done in the fall too late in the season to plant.  The window being cracked was reported in the late fall and was agreed to best replace in the spring in warmer weather. Was not a safety issue. The water issue we investigated several times and asked opinions of various people with knowledge similar to our own.  
  
   
  
  Sand started showing up in the water clogging the screens in the faucets. The consumer assumed that the problem was because work was done on the property. In our investigation we found that the pressure was not dropping and water was not draining out so we did not feel that there was a leak or break in the line.  Because it was winter we waited until spring we were thinking that the sand was coming from the well. We felt that if maybe well was collapsing or the new pump we placed was more powerful than the old that sand was coming from there. We pulled the pump up 10 feet thinking that would be a solution. It appears sand still came. On the same day we pulled pump up we were going to change the window but in the process cracked the new window. We had to order the new window.
  
   
  
  We understood the frustration but still felt the problem was in the well.  The consumer filed a complaint on Wednesday the 17th not realizing we were scheduled for the 18th. So we pulled the pump up and connected to pipe on top of ground. So to determine where the sand was coming from.  As of now we are being told that sand is still coming in. So we feel the well is failing and not producing  enough water. We did not drill the well and do not know any history.
  
   
  
  We repaired the window on the same day. The area around home does need to be groomed still. It is on our agenda along with other clients of projects done in the fall.
  
  
  
  ***************

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home with Ames Home Center in March 2022 and the owner gave me his word that he would complete a series of tasks before and after I moved in. Including finishing my lawn and the installment of basement windows, etc. Even today, august 2022, I still do not have basement windows and it has been like pulling teeth to have them come work on my lawn. It is currently all sand with just mounds of dirt sitting there. I have contacted the builder multiple times with not much luck with timeline/ updates. He has never reached out to me first, his replies are always we are working on it. My parents also went into the builders office as I was not receiving any response just to stick up for me and he kicked them out, and walked them out even with them being civil just asking for an update on my behalf and told them I am now on the bottom of the list.

  

  Business Response

  Date: 08/12/2022

  The buyer is correct that there are lingering items like the lawn that needs to be completed.  Her project is on the list and will be completed in the order that it was created. She was told that it would be a while before completed when she closed. As for escorting her parents out of my office. The conversation was cordial in the beginning but when they didn't get the answer, they wanted they started insulting me and I asked them to leave. The trend this summer is that people are still not understanding there is a lack of qualified personnel to keep up with demand. 

  Customer Answer

  Date: 08/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  In general there has just been nothing but poor communication since I bought the house, as a first time home buyer I am just ensuring that I am not being taken advantage of and just want to make sure that things are getting done. A time line or even just knowing next steps is all we have asked throughout the entire process and no one has ever questioned your integrity. Thank you 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2020 my home was placed. Thankfully I didn't have much issues with the setup other than a rip in flooring that I was told would be replaced and signed a contract that within one year of purchase all repairs would be made on the home if a list is provided. February of 2021 I submitted pictures and list of repairs that needed to be made to my home. They sent one guy out to assess the home and do a few small repairs but was only there for one hour. I am still waiting for all other repairs to be done. I have called and emailed multiple times with no response! I take pride in my home and unfortunately I can't be proud of what I have. I have cracks in my wall, exterior doors that leak when it rains, water stains on my ceiling, flooring that is coming up everywhere, the wrong backsplash and trim that was supposed to be changed, floors that creek and a house that is not level. Please get this resolved.

  

  Business Response

  Date: 08/01/2022

  Thru the pandemic we have created a back log on service. This project is on our agenda