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Review fromMichelle T
Date: 03/28/2023
1 starMichelle T
Date: 03/28/2023
I called about an order that I placed that was canceled due to them thinking it was fraudulent and the first time they responded within 20 min which is great and attempted to offer a solution. I called back while trying to replace my order, because I realized I still has not recurved my $5K back and since then have not heard back so now I dont have a machine coming and they still owe me $5000. Sad part is I was willing to place the order again but Ill file a legal complaint soon given they wont respond.
Rejuva Fresh LLC
Date: 03/28/2023
Hi ********, We apologize for any inconvenience caused by your order cancellation last week. We have already reached out to you by phone and by email with an explanation. As explained, the fraud prevention system required that your order be canceled. The full refund to the original payment method which was used was already processed fully from our side at the time of cancellation. However, it can take up to 10 business days for the funds to credited to this account. This timing depends on each financial institution. Thank you for your understanding.
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