Complaints
This profile includes complaints for Maine Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had 2 other mechanics look at my car and said no work was done! This bussiness charged me 600$ and did no work. No proof of any work they did. And my car still has all the same issues.
Business Response
Date: 02/26/2025
The customer's statement that we did not perform the work is entirely incorrect. We did, in fact, complete all the work that is listed on our invoice, and we stand by it.
Initial inspection of the vehicle showed that spark plug #1 was saturated in oil, and coil #2 was misfiring. We completed our service, which included replacing all six spark plugs, an intake manifold gasket, and some vacuum tubing, in order to address those primary issues. We also explained to the customer, very clearly, that the work we did may not completely solve the operating problems with the vehicle, and that additional service may be needed. This is a 16+ year old vehicle, with almost ******* miles, in need of further work, which the customer declined to have performed at that time.
The service we did was necessary, was performed properly, and was completed by us in good faith. Accordingly, we will not issue any refund.
Initial Complaint
Date:01/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought my dodge truck in on 12/05/23 to specifically get brakes worked on plus any other issues. Everything goes smoothly got my truck back in a week. Less than a week of getting my truck back the brakes go. This is after a full brake inspection. Bring it back again they do the brakes. I get charged not only for the initial inspection but also for there s**** up and not attention to detail.Business Response
Date: 01/16/2024
On December 5, 2023, we replaced a rear brake hose and completed a flush of the braking system fluid. The hose was severely corroded, and replacement was necessary in order to satisfy the requirements of the Maine state inspection. When the vehicle left our shop, the brakes were working correctly, as the customer stated. Subsequently, a front brake line failed, and the customer had to return for additional, needed work. This line is located up inside the front fender area, behind the fender liner, and is not readily visible. (It's helpful to note that this is a 20 year-old vehicle, with over ******* miles, and much of the underside is extremely rusted and corroded.) Upon replacing this front brake line, it became apparent that the front calipers also needed to be replaced because the bleeder screws on both calipers were frozen, and we could not exchange the brake fluid without making this repair.
We sincerely regret the customer's inconvenience in having to return for additional service. We were truly trying to be helpful, and respectful of their situation. In the end, all of the service we completed was necessary and proper, according to national industry standards, we stand by our work, and we do not believe any refund is warranted.Customer Answer
Date: 01/16/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
I'm not satisfied with the response. Regardless of how old the vehicle is, I took it their for a brake inspection. To say that it's out of view not my concern. My concern is that I bring it too your guys establisment to get brakes fixed. Brakes fail in about a week. After supposedly getting them inspected and passed. Then having to bring it back to get brakes worked on again. I don't see how you value customer satisfaction when you say you fixed and didn't see any issues, and then they fail. I shouldn't have to pay twice for the something that shouldve been addressed first time bring truck in.
Regards,******
Business Response
Date: 01/17/2024
The customer did NOT pay twice for the same work. It was DIFFERENT service that was performed during the second visit. This was additional needed work, based on the condition of the vehicle. We do apologize for the customer's inconvenience at having to return, however, the work we performed was necessary and appropriate, and we stand by it.Customer Answer
Date: 01/20/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.I'm not satisfied with the the service because I paid twice. They say it was for two different things but as you can see on the recipts it's the same thing. Full brake inspection involves everything else on the second reciet. I would like too not have to pay for two services for the same issue. They obviously. Do not understand what a full brake inspection entails. Regardless of that I went for my brakes and in a week brakes fail. Maine Auto Service trying to blame it on the age of my vehicle makes no sense. If they couldn't see in the area they didn't do their job.
FAQ
Regards,******
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