Complaints

This profile includes complaints for Ramada Inn's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ramada Inn

  490 Pleasant St Lewiston, ME 04240-3956

• 

  Ramada Inn

  PO Box 2071 Carmel, IN 46082-2071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived to this property to find it very rundown. Parking lot was uneven and tall grass growing up thru the cracks. I checked into the mentioned hotel on Fri Sept. 20 2024 at 3:00 p.m. The place smelled of a bad air freshner. I asked for a room on the second floor. To get to the room I had to use an outside entrance away from the front of the building. I opened the room door and it was occupied. I went back to the front desk they gave me another room on the ground floor. Again had to use an outside entrance to the building. The hallways to both rooms were very very dark. I entered this room and looked out the window to see what it was like. It was a court yard that was completely overgrown and weeds as tall as the windows. When I turned on the light and fan in the bathroom it smelled like smoke and was hanging from the ceiling. I didnt feel safe staying there. Between the very dark hallways and having to use an outside entrance at night the light smelling like it was gonna catch fire. I went to the front desk and returned the room keys and said that I couldnt stay there. They charged my credit card for ******. This hotel definitely needs to be reported to the health department and fire **** for inspections

  

  Business Response

  Date: 10/08/2024

  
  
  BBB Case #: 22383007
  Hotel Site #: 01190
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ******* **** at the Ramada property in Lewiston, ME.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before October 11, 2024. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************** & Resorts, Inc.
  Office: ************

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I will not accept it because I have not heard from the the hotel at all.

   

   

  

  Business Response

  Date: 10/17/2024

  BBB Case #: 22383007
  Hotel Site #: 01190
  Customer Care Case #: ********

  Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs. We are sincerely sorry to hear we did not provide you with an excellent Ramada experience. You can count on our team to help resolve your concerns. 

  To aid us in resolving this matter, please reply with a copy of your actual credit card statement when you receive it showing the charges you incurred. We cannot accept screen shots. Please also send in copy folio/receipt showing check in date of the Hotel you did stay at that night after leaving the Ramada by Wyndham. You may also fax the documents to ************.

  As we do not have access to the property's billing system, we cannot verify the charges. Therefore, we request that guests send us a copy of their statement showing any charges from the property. For your security, we ask that you remove any personal credit card numbers. All we are interested in seeing is the name, the financial institution, and the charges from the hotel.

  When we receive the requested information, we will be in a better position to evaluate your concern and determine the next steps.
  
  Thank you for your patience in this matter,

   

  Liaison, Customer Care 

  *******

  ********************************************** and Resorts 

   

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  Good Afternoon, I have been working with my credit card company and they have reversed the amount $346.62 that was charged to my account by ********************** by Wyndham. As Im sure you know after they do a reversal they contact the company about the dispute. If my credit card company does not get a response within 90 days they close the case. I just want to make sure that this Ramada does not charge back my account. This is the worst hotel conditions I have ever seen. I would think that the Wyndham company would be embarrassed to see what this property looked like and holds their name. Please let me know that you have contact with the hotel. I have heard nothing from them.
  Regards,

  *******

   

   

• Initial Complaint

  Date:11/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is playing simple that the individuals who own and operate and run this facility are racists and have very little to no care for the customer service or even the cleanliness of the rooms in which they rent The continental breakfast in which they offer has nothing even close to what is described and advertised on their website Their entire family lives in and amongst all of the rooms here at the hotel and are rude and disrespectful to the guests They will take your laundry out of the machines halfway through load so that they may start their own not caring or even considering the fact that you are in the middle of doing your laundry There's no cameras or security there's no safe in the room for your personals the facility is run down mold infested When you try to ask for help with any of the issues you have they simply tell you not their problem in a very condescending and disrespectful tone with English that is barely understood Most of the employees can't speak or understand English and just nod and agree with whatever you say not realizing that you might be trying to voice a concern or complaint for something that you need

  

  Business Response

  Date: 11/12/2023

  ************,
  
  BBB Case #: 20859049
  Hotel Site #: 01190
  Customer Care Case #: ********
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by Dakota L'italien at the Ramada by Wyndham property in ********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before November 15, 2023. As a company, were committed to delivering a great experience with every stay with us.
  
  Thank you,
  
  
  
  *******
  
  Liaison, ******************************* & *************

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased gift certificates for the ***************** operated by the Ramada Inn. They closed their restaurant recently, so I spoke to the manager yesterday, requesting a refund on the remaining gift certificates totaling $15. I was told they could not issue a refund. It's not about the money, as it's only $15. It's the principle.

  

  Business Response

  Date: 09/13/2023

  Hello Contact,
  
  BBB Case #: 20595707
  Hotel Site #: 01190
  Customer Care Case #: ********
  
  Dear Contact:
  Thank you for notifying our office of the concern filed by ********************* at the Ramada by ******* property in ********, **.To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before September 16, 2023. As a company, were committed to delivering a great experience with every stay with us.
  
  Thank you,
  
  
  
  *******
  Liaison, ******************************* & *************

  Customer Answer

  Date: 09/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The general manager has not contacted me as of today, September 18th. 

  

  Business Response

  Date: 09/19/2023

  ************,
  
  
  BBB Case #:06449888
  Hotel Site #: 01190
  Customer Care Case #: ********

  
  Dear Contact:

  
  Thank you for notifying our office of the concern filed by ********************* at the Ramada by Wyndham property in ********, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.
  Once again, we apologize for any inconvenience this may have caused.

  
  Kind regards
  
  
  
  *******
  Liaison, ******************************* & Resorts, Inc.

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation on Expedia for 2 nights, Friday June 30 and Saturday July 1. I contacted the property through Expedia to inform them I was bringing a dog. Upon arrival, I was told that no dogs were allowed. It's the hotel chain policy to welcome service animals. I have such an animal. The untrained, foreign born desk clerk never asked the *** required question, "is this a service animal? Is it registered?" I would have answered "yes" to both, had the clerk been trained to ask. He failed to recognize the federal laws or acknowledge any dog could be a service animal. I didn't check in and would never return or recommend this business to anyone. Very rude hospitality business!

  

  Business Response

  Date: 07/10/2023

  BBB Case #: 20293989
  Hotel Site #: 01190
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by *********************** at the Ramada by Wyndham property in ********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before July 13, 2023. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

  *******
  Liaison, *********************************** & Resorts, Inc.