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Business Profile

Lawn and Garden

Pinetree Garden Seeds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

This profile includes complaints for Pinetree Garden Seeds's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pinetree Garden Seeds has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted company to cancel order. I was told it was already shipped and could not be cancelled.The tracking link states it has not shipped. Which leads me to believe I was lied to. I would like the product shipped immediately or my refund immediately. Attached is the email stating it was shipped, the receipt, and the *** tracking site stating it has not shipped as of 3/2/24.

      Business Response

      Date: 03/06/2024

      Email that was sent to the customer: 

      Attachments are postage paid label showing date of label creation and package shipment, and of refund generated

      I see that you filed a complaint with the BBB claiming issues with your delivery. I also see that in the documentation you submitted, one of the images shows the tracking number that was generated vis the **** when the label was printed and the order was shipped. Those numbers are only generated when the postage is purchased and the label is printed so please be assured that you were not "lied to". The image you included that shows no movement of the package and no expected delivery date is what all items shipped via **** first class mail "flats" show as. The **** does not support tracking of those packages as they fulfill them. It does not mean the package was not shipped. Your package left here, as ordered, 6 days after the order was placed. Attached is a copy of the postage label, dated 02/28/24. I imagine it has already arrived to you at this point. I have gone ahead and refunded your 9.21, please keep the seeds. 

      From the usps website: *****************************************************************************************************************************.
      "**** Tracking and Other Extra Services
      Can I track a First-Class Mail item?
      No. First-Class Mail does not include **** Tracking.
      Although First-Class Mail postcards, letters, and flats are not eligible for **** Tracking, those items are eligible for other extra services that provide barcodes for scanning. These extra services can be purchased, providing some tracking information."

    Pinetree Garden Seeds is NOT a BBB Accredited Business.

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