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Business Profile

Business Forms and Systems

Checksforless.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/28/2024 - Ordered checks.4/17/2024 - Complained that checks were not as ordered and also were not as anyone ever purchased checks (placement of check maker's address block).4/18/2024 - Received acknowledgement from company; responded.4/19/2024 - Followed up.4/24/2024 - Followed up; received response, "[D]ue to the maintenance of our servers, we will likely be down for the week and will resume operation this Friday/Monday. Please check back and I will do the same as soon as I have an update for you! I appreciate your patience during this process[.]"4/25/2024 - Followed up and suggested resolution.5/7/2024 - Followed up, "This continued delay without communication or updates is not acceptable. Please cancel my order and refund my purchase price."5/8/2024 - Followed up; no response.5/11/2024 - Followed up; no response.5/13/2024 - Filed this complaint

    Business Response

    Date: 05/15/2024

    We appreciate the feedback on all products and services, and apologize first that the product was not what was expected in quality, second for the lack of follow-up response on the part of our **************** team!  No need to return the product, as we understand the nature of the complaint as it applies to the product design.  We have credited the order back in full for the customer in accordance with our return/refund policy.

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered checks and they were incorrect. They are supposed to match my software program but they don't and Checksforless won't get back to me about how they are going to fix the problem. The order is ******* Date: 3/18/24 (it shipped about 2 weeks later)Checks aren't set up for Quickbooks

    Business Response

    Date: 05/15/2024

    We always appreciate any feedback on our products/services!  Our sincere apology for **************** not responding, we absolutely want to make sure all customers have a product that works!  Based on the info provided about the print issue stating that the checks received do match the Intuit/QuickBooks formatting, there is a fairly simple solution.  ******** these checks do require formatting on the part of the customer before using.  In reviewing the attached image, the checks are correct however the printing on these checks has been reduced by the printer to either "fit to page" or a similar setting.  This skews the alignment top to bottom as seen on the sample provided.  If the print setting of "100 %" or "no page scaling" or similar is chosen, this problem should be eliminated, then perhaps only finer one-time adjustments will be needed; QuickBooks will remember the settings for the next checks printed.  The best solution for this is to print with a plain white piece of paper, hold over original, then once all adjustments appear to work, print with real checks!  Please contact **************** if you have further issues with printing and we will gladly assist.  In the meantime, the price for this product has been refunded.

    Customer Answer

    Date: 05/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    ***** from Checksforless finally contacted me today regarding the issue. So did the BBB.

    I have to say that I have done the reformatting as explained by the company and it just doesn't work. The lower part of the page is larger and page breaks are all off.

    But, I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Please advise what the credit amount is.

    Regards,

    *********************

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 22nd for business checks. I received and order number which is *******. I have not received my order yet so I attempted to contact this company and none of their links are working, I cannot get to their website and I cannot obtain a working telephone number for them. It is very alarming that they have my bank account information and I cannot make contact with them

    Business Response

    Date: 05/15/2024

    Our sincere apology for the lack of response by our **************** team, we take the security of our customer's info very seriously!  Although we had a short period of time where an issue with our servers rendered access to our team impossible by phone/email, we are absolutely here and working, and our team is ready to assist!  A member of our team will be contacting you shortly to discuss the situation and work out the quickest and most secure solution to the problem.  Either way, a credit back to the order has been processed.

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