Reviews

Review Details

• Review fromJason K

  Date: 09/16/2024

  1 star

  Jason K

  Date: 09/16/2024

  Purchased a $1500 Guitar and VIP experience. Unfortunately got notified morning of the show that I would not be getting what I paid for, refund in 7-10 days and to enjoy the show. Soundrink did not reply to my email for more details. Worst service I've received. Never purchase from these scammers. If anyone from Soundrink would like to speak to me, Iam on accepting phone calls. I will not answer your emails or replies to this thread.

  Sound Rink, Inc.

  Date: 09/19/2024

  We're very sorry about the issue with the guitar.  We had not yet received the guitars from the manufacturer and had to refund you due to this. We are not scammers by any means, we just didn't have the stock to fulfill yet and immediately took down remaining VIPs since Guitars were not showing up until a few days later.

• Review fromOmri C

  Date: 05/12/2024

  1 star

  Omri C

  Date: 05/12/2024

  Wasted $90 for absolutely nothing. 05/11/24 VIP package for In This Moment. Never received an email, no admittance info, nothing. They took my $90 and I got squat. *************

  Sound Rink, Inc.

  Date: 09/04/2024

  Emails were sent out with VIP info, please make sure to check your spam folder as well.  If we had received an email from you we could have sent you the information

• Review fromCarl W

  Date: 12/18/2023

  1 star

  Carl W

  Date: 12/18/2023

  Purchased tickets for a show and the artist got into a car accident and canceled the rest of the tour. They rescheduled for a date I wouldn't be able to make it which is a allowable reason for a refund on their website. They also set a date for refund requests as 9.7.2023 and I sent them a refund request with my order number FOUR different times and have never received a message or a refund. Why are scammy companies like this allowed to operate!

  Sound Rink, Inc.

  Date: 09/04/2024

  Thanks for taking the time to share your feedback with us, ****. We understand your concerns and appreciate you bringing this to our team's attention. While unexpected emergencies can impact regular service, it's important to us that our customers always feel valued and receive clear communication from our team. Please be assured that we are reviewing your experience internally so that we can better serve our customers in the future. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance.
  
  

• Review fromDan B

  Date: 10/26/2023

  1 star

  Dan B

  Date: 10/26/2023

  Purchased tickets through SoundRink for a show, which were supposed to be delivered to me digitally 3-5 business days before the show. On the day of the show, I still had not received my tickets. I tried to call the company, but it is essentially a dead number. I sent an email, but it was 3 hours until doors opened and I had no tickets. I ended up having to purchase another ticket to the show. They sent me an email following up about an hour before doors opened, saying that they would reach out to the box office... and then magically a minute later my ticket showed ** in my inbox. Quite the quick call/response from the box office if it was actually them who dropped the ball... I asked for a refund because I had to purchase a second ticket, and was basically told to pound salt, and then ignored. I would highly recommend avoiding this absolute disaster of a company at all costs.

  Sound Rink, Inc.

  Date: 09/04/2024

  Thanks for taking the time to share your feedback with us, ******. We understand your concerns and appreciate you bringing this to our team's attention. While unexpected emergencies can impact regular service, it's important to us that our customers always feel valued and receive clear communication from our team. Please be assured that we are reviewing your experience internally so that we can better serve our customers in the future. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance.

• Review fromKevin L

  Date: 10/25/2023

  1 star

  Kevin L

  Date: 10/25/2023

  Beware, although selling vip meet and greets, soundrink will not hold themselves responsible for any delay or occurence jeopardizing the meeting of the artists. Client service is limited and hold no accountability.

  Sound Rink, Inc.

  Date: 09/04/2024

  Thanks for taking the time to share your feedback with us, *****. We understand your concerns and appreciate you bringing this to our team's attention. While unexpected emergencies can impact regular service, it's important to us that our customers always feel valued and receive clear communication from our team. Please be assured that we are reviewing your experience internally so that we can better serve our customers in the future. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance.

• Review fromPamela W

  Date: 09/17/2023

  1 star

  Pamela W

  Date: 09/17/2023

  Got the *** upgrade for a show in *********** and it was not worth it. I have been to other shows with the upgrade (not dealing with Sound Rink) and they have been great. All my brother and I got was an 11" x 17" signed poster and a shirt that we did not find out until later, fits like a kids shirt. I emailed them and was told that the merch was with the band and they couldn't do anything. They could have at least offered a partial refund since neither of us can wear the shirt. Other *** shows have at least had a ************ or at least a photo op with the band, we got nothing. I would avoid this company at all costs.

  Sound Rink, Inc.

  Date: 09/04/2024

  Thanks for taking the time to share your feedback with us, ****. We understand your concerns and appreciate you bringing this to our team's attention. While unexpected emergencies can impact regular service, it's important to us that our customers always feel valued and receive clear communication from our team. Please be assured that we are reviewing your experience internally so that we can better serve our customers in the future. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance.

• Review fromBub F

  Date: 06/18/2023

  1 star

  Bub F

  Date: 06/18/2023

  Went to the used concert in ************** last night and was supposed to be meet and greet. They said they would send ** an email days before event to give details and it never happened. So by time we arrived and found the vip area the meet and greet ended. There was no follow up email and no one responded to the previous messages my group had sent! Long story short wr missed the meet and greet ** they did t send ** details and when finally contacted this morning g they said. O refund you had to Reach out to ** like others. Glad to know as a paying customer we have to do the work. Wasn't this supposed to be easy? ** I will never ever again use sound rink Total scam and rude and immediately s*** ** down with we can't help you. BS and we're all giving you one star reviews for unprofessionalism and for wasting hundreds of dollars

  Sound Rink, Inc.

  Date: 09/04/2024

  Thanks for taking the time to share your feedback with us, Bub. We understand your concerns and appreciate you bringing this to our team's attention. While unexpected emergencies can impact regular service, it's important to us that our customers always feel valued and receive clear communication from our team. Please be assured that we are reviewing your experience internally so that we can better serve our customers in the future. We hope you'll give us an opportunity to serve you again, and we always welcome you to contact us directly if you need further assistance.

• Review fromLaura D

  Date: 04/10/2023

  1 star

  Laura D

  Date: 04/10/2023

  I am trying to sell my tickets and they wont only let me sell one. It is all or nothing and their response time and service is awful! I will never buy from them again.

  Sound Rink, Inc.

  Date: 09/04/2024

  Our tickets are unfortunately not ressalable and are final sales only as stated in our policies.

• Review frommatthew t

  Date: 12/29/2022

  4 stars

  matthew t

  Date: 12/29/2022

  I purchased a VIP package in Jan. '22 for show in May '22. The confirmation email told me that I would receive additional instructions. I waited until about a month before the event to send an email requesting the instructions I'd never been sent. It took a couple days for the response saying additional instructions would be sent 2-3 days before the event. Two days before the event, after hearing nothing, I sent another email requesting further instructions. The reply that I got was received at approximately 2:30 p.m. on the day of the show telling me that the arrival time should be 4:00 p.m. I didn't see that email until after the show as I had given up by that time. We got to the show around 5:00, well before doors. Things were running late and we were actually fortunate to have arrived too late. I was able to speak to the young woman from Sound Rink who was travelling with the band. I would guess that the quality of someone's experience might hinge one the competence of the rep that accompanies the band. We ended up getting our meet and greet with the band. Our meet and greet was just myself and my kid with the band. We had time to ask questions and take a couple photos. At no time did we feel rushed and the band themselves were great. We also got all of the extras and merch that we had paid for. I am a pork chop and paid extra for a X** shirt and I got that too. We were also given our early access (after depositing our extras in the car) and were center stage on the barrier at a GA show. My four star review would be a one if the lack of communication had caused us to miss the meet and greet. I think the quality of your experience is largely dependent on your specific rep and the accommodation of the venue. Caveat emptor and good luck! Sound Rink would really help themselves and their customers by drastically improving very poor communication.

  Sound Rink, Inc.

  Date: 09/04/2024

  Thank you so much for the great review and glad you were still able to hand with the band!

• Review fromJaime C

  Date: 12/12/2022

  1 star

  Jaime C

  Date: 12/12/2022

  Sold me a *** upgrade that did NOT come with a ticket to the show. You would think they would give a warning along the lines of "You are purchasing an upgrade without tickets. You will need to purchase a ticket separately for this" as a pop up warning when you make the purchase. I did not realize that what I purchased did not include tickets at the time and the event is now sold out. Ok, fine. Just refund me for the *** upgrades that LITERALLY SERVE NO FUNCTION AT THIS POINT, and I'll be on my way. But no. They will not refund me for a 100% useless thing that they sold me. I'm ok with missing out on the concert due to a misunderstanding on my part, but refusing to give me a refund something that I literally cannot use is absurd.

  Sound Rink, Inc.

  Date: 09/04/2024

  We give warnings when checking out and it specifically states it doesnt include a ticket when checking out multiple times.