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Business Profile

Retail Stores

Sea Bags, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

This profile includes complaints for Sea Bags, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sea Bags, LLC has 25 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a product from Sea Bags website totaling $182.75 on December 11, 2022. Order was never received by recipient and Sea Bags never sent any confirmation about the order even being shipped. Credit card was charged on December 11, 2022. I sent emails on December 29th, and January 1st inquiring about the order status. There was no response from Sea Bags. I tried to call but there was no answer and the voicemail was full. I tried to contact them through social media and their messenger account is deactivated (oddly they are still posting social media updates?)

      Business Response

      Date: 01/11/2023

      Dear ******************,

      My sincere apologies for the poor service and lack of responsiveness you received in this instance. I have been informed by ***************** that he has reached out to you to offer to refund your purchase amount and keep the product. I hope that you will find this gesture acceptable and that you will give us another chance to demonstrate that this is not typical of how we usually operate.

      *****************

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed this order on 12/2/2022 and was charged the full amount on my credit card. I never received the items and never received a shipping confirmation or any other communication. I have called **************** multiple times and the voicemail box is full. I have emailed them with no response. I have even messaged them on ******** with still no information provided. Order #: ********** ITEM PRICE QTY TOTAL Bucket List Life Is Good Beverage Bucket $ ***** 1 $ ***** Navy *********************** Bundle $ ****** 1 $ ****** Multicolor Sea Turtle Wristlet $ ***** 1 $ ***** ITEM SUBTOTAL: $ ****** SALES TAX: $ ***** SHIPPING: $ **** ORDER DISCOUNT: $ ***** TOTAL: $ ****** SHIPPING INFORMATION:*** Shipping: Once your order ships, you will receive a shipping confirmation email containing your *** tracking number. Estimated delivery dates can be obtained through the link and tracking number provided by ***.

      Business Response

      Date: 01/11/2023

      My sincere apologies for the poor service and lack of responsiveness you received in this instance. I have been informed by ***************** that the two of you have spoken and that you were satisfied with our offer to refund your purchase amount and keep the product. I hope that you will give us another chance to demonstrate that this is not typical of how we usually operate. Thank you for your understanding.

       

      *****************

      Customer Answer

      Date: 01/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order November 24 and received an order number. I have yet to receive my products as promised, yet I was charged for them. I have called numerous times. No one answers the phone and the voice mail is full. I have sent emails with no response. I have messaged on ******** and Instagram with no response. It seems as though this is typical of this company based on other comments by people who also placed orders in a November.

      Business Response

      Date: 12/21/2022

      Dear ********************,

       

      Thank you for speaking with **** today regarding your order. Sorry that you had to take this step in contacting us, but am am glad to hear that your issue was resolved to your satisfaction today.

       

      My best wishes for a happy holiday season,

       

      *****************

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Below email sent today 12-20-2022 sums up complaint...Hello Customer Service,I believe it is time for your company to address why there has been no communication from you on the status of my Order ********** that was submitted on Nov. 29. I tried connecting with you via phone and all company mailboxes are filled, thus cannot leave a message! An email to you only resulted in an automated reply. This is just unacceptable when you website states "All Sea Bags are handmade to order and take **** business days to produce. Once complete, our delivery partners require 3-7 business days depending on the destination and shipping method." Based on this website statement, submitting an order on Nov. 29 certainly is a sufficient amount of time (process/ship) to receive the order in time for the holiday! What is more upsetting than not receiving the order, is NOT communicating with the customer. My expectation is that you will overnight this shipment and extend a courtesy phone call that it is on it's way today!********************* ************

      Business Response

      Date: 12/21/2022

      Dear ************,

       

      I'm sorry to hear of the delay in your completing your order. Please allow me to have our team research the status of your order in the morning tomorrow and get back to you with a resolution. I appreciate you giving us the opportunity to resolve this issue.

       

      Sincerely,

       

      *****************

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online in November and received a confirmation of my order on November 25. My order # is **********. I ordered 2 beverage bucket bags.The order was supposed to processed within 10 days and then shipped via **** I should have received an email providing me with shipping information when the bags were completed. I have not received any notifications since the confirmation of the order and I have not received my products.. In the meantime, I have tried contacting them via email and phone calls regarding my specific order. I have only received generic messages claiming they were busy because of holiday orders. My order is a Christmas order and I would like to know if my order has been processed and shipped and if I will receive it in time, but as I said, no one has answered my phone call or emails. Sincerely, ***********************************

    • Initial Complaint

      Date:12/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online 11/19/22 to make sure it was received in time for me to make a mailed distribution of a Christmas gifts. I was told to expect it to be shipped 11/29/22. I sent an email on 12/3/22 as I did not receive notification of shipment. I received an automated reply which told me to expect shipment on 11/29/22. I received no additional reply to my email query. I have continued to call them, if I can get the phone to answer, I leave a message with my phone number and order number. I have not received any reply. My credit card was charged the full amount $239.08 on 11/19/22. Thank you for noting this complaint and assisting me in resolution.

      Business Response

      Date: 12/21/2022

      Dear ****************,

       

      I am sorry to hear of your experience. We will research your ****** first thing tomorrow morning and follow up with you with an update and to see what we can do to assist you. Thank you for your patience and understanding.

       

      Sincerely,

       

      *****************

      Customer Answer

      Date: 12/21/2022



      Better Business Bureau:

      I have reviewed the response submitted by the business in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      I would like the business to know that I did not receive a personal response from them, just a notification of shipment.  There was  no acknowledgment that it was 3 weeks later than promised and no apology.  What arrived was not acceptable for me to send as a gift as intended (see photo).  An entirely unsatisfactory interaction that I am surprised the business is willing to stand behind.  

      Thank you to the BBB for at least getting them to send my order out to me.
       
      Regards,

      ***********************

    • Initial Complaint

      Date:12/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/20/22 ordered 3 Seabags. At that time the website said 10 business days. At 15 business days I tried calling, I called for 3 days straight. I couldnt reach a live person and my voicemail went unanswered. I complained online and was asked to check my messenger where they asked my order number. No reply - then I asked again in messenger and was told they couldnt tell me anything and a manager would call me. No call back to date. Im still out $570! Ill be calling my credit card company now to file a complaint. Online ads still show 1 business days. There are a lot of ppl complaining in fb and having the exact same experience.

      Business Response

      Date: 12/19/2022

      We apologize for this unfortunate experience.We are working hard to fill all customer orders and respond to all calls and emails as quickly as we can. Unfortunately we are behind. We will certainly make this right for you. My deepest apologies. Please feel free to email me directly at ****************************** so I can ensure a satisfactory outcome for you.

    • Initial Complaint

      Date:11/12/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seabags has a trade in your sail for merchandise program. I sent a sail to them in early September. Seabags issued a merchandise order (**********) and shpped my order 9/22 via *** (tracking # 1Z08V651YW92152093). This package was destroyed during shipping. Tried to call and emailed customer service several times/left messages - no response. Finally called HQ and talked to a human. On 10/28 Seabags acknowledged the destroyed shipment and said they have a new order # (M-101495). They also indicated the merchandise would be sent 2nd day air. To date 11/11 I have not received my merchandiser or a new tracking #. Calls and emails continue to go unanswered. Just want the agreed to merchandise.

      Business Response

      Date: 12/28/2022

      Unfortunately this email apparently went into my spam folder and I did not see it in time to respond. Fortunately, independent of this complaint we had shipped the replacement order over a week ago and the customer said he was satisfied with the resolution. However, our reponse time to resolve this was less than ideal.

    • Initial Complaint

      Date:09/22/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a tote bag on August 20th, and received an email on August 25th that the item had shipped along with tracking info. I have been tracking said package and the last known location was ************, **. I had reached out to customer service on several occasions (via ************** and never received any response. I decided it may be best to file a lost package with **** On September 12th I received an email from *** stating a claim has been issued to the sender for your package. Please contact the sender for more information.I am unable to get ahold of the sender and would just like my money refunded. I am attaching my invoice for $205.11 from Seabags. Thank you for your assistance.

    Sea Bags, LLC is NOT a BBB Accredited Business.

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