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Business Profile

Rebuilt Auto Parts

Quirk Auto Parts, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a seatbelt buckle that was faulty. It would not work with the seatbelt latch in my truck. I returned the part with a note including my order number and what was wrong with the product. They refuse to refund my money.

  • Initial Complaint

    Date:11/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the "Luggage Tray, ******************** (MZ314738)" for $80.67 for my ********** Outlander PHEV, with a total cost of $114.18 including shipping and tax. It was shipped via ****, but when I opened the parcel, I found the wrong item: a "Hose, A/C Compressor Suction (7815A889)." I contacted the seller, and they asked me to attach photos of the labels and provide my VIN number. I responded over a month ago, but I haven't received any further communication from them. I would like to receive the correct tray or get a refund.

    Customer Answer

    Date: 11/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    Sergii Falenkov

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made on offer of $180 online. They declined my offer. They went ahead and charged me full price even though I didnt approve it, and proceeded to ship it without my consent. I contacted ****** who said to return it and he would refund my money. I spent $40 out of pocket to ship the part back. They received the package 2 days later. After 4 days I cant get in touch with anyone and they have not yet refunded my money. I have sent 20+ emails with no response. All I want is my money back that was promised to.

    Customer Answer

    Date: 09/24/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    **** ********

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of windshield spray nozzles. Was only sent one, then told the missing one would be sent priority and 3 days later it has still not been shipped. Very bad customer service and company. I lost money on this customers repair because of this company. They even told me they would make it right if they didn't ship it in time. Which they did not but they refused to offer a refund for the mistake made. I understood human error to begin with but overnight shipping not being shipped for 3 days is unacceptable. Buy your parts from another seller.

    Customer Answer

    Date: 09/11/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:08/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a advertised "new factory oem" enclouse and subwoofer from Quirk. I received a junk yard find enclouse that was cut out of another jeep with a Sawzall. It could not even be used because the wire harness was cut, and the sides where it bolts to jeep were cut off. I tried go call thier number which doesn't ring just goes to a full vm box. I emailed them and was told to send proof and pics, I sent them the pics they asked for and asked for a resolution. they then ignored me. After 2 months and 13 emails, I threatened a BBB report. They finally offered to send a *** label to return for a exchange or replacement.I explained i didn't want a full refund, and that i salvaged just the used woofer out of the enclouse, and did not want to take my jeep apart to get the woofer out but would send my old functional woofer, i would be satisfied with a partial refund. I sent back the enclouse, along with my old speaker.They now have thier part and every *****. I would have accepted a replacement enclouse that was as advertised or a partial refund as I now paid $300 for a used woofer I could have gotten for $100.

    Customer Answer

    Date: 08/21/2023

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:07/11/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an auto part from this company on 06/26/2023. This is the incorrect part for my model of vehicle. I wish to exchange this for the correct part or return for refund. I have tried, unsuccessfully, for the past 10 days to communicate with this company. The phone numbers advertised are answered with this mailbox is full. Goodbye. I have also had zero success attempting to communicate through email. I contacted a different Quirk owned company (Quirk ***** parts department) seeking help contacting Quirk Parts. This person chuckled and said that Quirk parts no long has any working telephone numbers and my only hope is via email. I sincerely hope the BBB can assist me with my more than reasonable request.

    Customer Answer

    Date: 07/27/2023


    Better Business Bureau:

    In reference to complaint #********: As in most disputes, business and personal, communication will usually reslove the issue. Quirk Auto Parts is difficult to contact however, once commucation was established they did resolve my complaint quickly and to my complete satisfaction.

    Regards,

    *******************

Quirk Auto Parts, Inc. is NOT a BBB Accredited Business.

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