Complaints

This profile includes complaints for Big Apple Stores's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Big Apple Stores has 80 locations, listed below.

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• 

  Big Apple Stores

  1 C N Brown Way South Paris, ME 04281-1600

• 

  Big Apple Stores

  146 Civic Center Dr Sidney, ME 04330-8025

• 

  Big Apple Stores

  362 Riverside Dr Sidney, ME 04330-3856

• 

  Big Apple Stores

  146 State St Bangor, ME 04401-5318

• 

  Big Apple Stores

  115 S Main St Brewer, ME 04412-2117

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Apple **** regarding an issue with my Apple ID and recent subscription purchases.A few days ago, I spent over $10,000 USD on various subscription services through the Apple App Store. These were monthly subscription payments, all charged to my credit card. However, just days after completing these payments, my Apple ID was inexplicably suspended, preventing me from accessing any of the subscription services I had paid for.This suspension has caused significant financial damage, as I am unable to use the services I purchased, and I have been unable to secure a refund for these transactions. I have contacted Apples customer service multiple times, but they have been unable to provide any assistance in resolving the issue.I am urgently requesting that Apple:Reinstate my Apple ID immediately.Refund the full amount of over $10,000 USD that I spent on subscriptions, which I can no longer access due to the suspension.The fact that this occurred only days after I made these payments has put me in an extremely difficult financial situation, and I am seeking your help to address this issue promptly.Thank you for your attention to this matter. I look forward to your assistance.Sincerely,**** *************, *** Email: ********************

  

  Business Response

  Date: 10/15/2024

  You have contacted CN Brown Company DBA The Big Apple Food Stores.  CN Brown/Big Apple Food Stores is a convenience store which sells petroleum products.  We are in no way affiliated with Apple products.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apple refusing to do a replacement on a improperly working device

  

  Business Response

  Date: 10/10/2024

  You have contacted the Big Apple Food Stores.  We are a convenience store/petroleum products entity.  We are in no way affiliated with Apple products.  

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every year I.m buying a lighting cable charger straight ORIGINAL FROM APPLE STORE and suddenly cable stops working. I went last September 7th in person to ************* Apple Store and they said cable was out of warranty I had to purchase a new one. I paid usd 21 and today June 29th cable is no longer working. I called apple for replacement they said can not replace cause there is damage on the cable cause of too much electricity on the usb. I asked so what happened in the last 3 years replacement? He said (****) that needs ORIGINAL APPLE PLUG and the one I have is not original and refused to send me a replacement! I want a replacement for my 2m lightning cable plus a wall plug that doesnt burn as per the supervisor ****. Attached receipts:

  

  Business Response

  Date: 07/01/2024

  You have contacted The Big Apple Convenience Store chain.  We are not an Apple retail store.  CN Brown Company DBA/The Big Apple Food Store sells convenience store items and petroleum products.

  Customer Answer

  Date: 07/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *************************

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally clicked on accepting $39.99 ($42.49 total including taxes) for a heart monitor app. When I realized I hit the wrong button I contacted Apple within an hour or less, and cancelled the subscription. However, when I cancelled it said I can use it for a year. I didnt want it, and was looking for a refund as the whole thing was an accident. They gave no option to get a refund and no phone number to dinner them. After about 1/2 hour googling for a number I finally called and was able to contact someone in Apple. I explained everything and they said it was up to apple team? Or something to review it and determine. I went in the site they supplied and explained my situation. I even wrote they can check and see that I cancelled it within an hour. After a day I decided notification they denied it. It gave me another opportunity to be reconsidered and I did. Well today I decided another notice that it was denied again. I dont think its fair someone accidentally hits the wrong button to purchased something (especially a 72 year old elderly) and when they realize it within 5-10 minutes cancel the subscription and fully informed them and that I didnt want it and have no desire to use the app.

  

  Business Response

  Date: 06/24/2024

  This is a complaint regarding Apple.  CN Brown dba Big Apple is a Convenience Store chain that sells petroleum and convenience store items and not affiliated with Apple electronics.

  Customer Answer

  Date: 06/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  If I read your response correctly, I filed my complaint against the wrong business.  if so, I will resubmit my claim to the correct "Apple" corporation.  

   

  
  Regards,
  
  ***************************

   

   

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday 2/22/24, *****************, the manager, phoned the police on a man who was homeless and mentally ill. He was recovering from a long period of sleep depravition, a symptom of a schizophrenic episode. The man was apparently quietly muttering to himself, also a symptom of a schizophrenic disorder.In a separate experience that I personally experienced around mid December, I was also told to leave while waiting for a taxi to pick me up, inside due to bitter cold temperatures. I informed them that I was waiting for that taxi, and was told again just to leave; having been homeless for a long time until around that moment, I usually would have been profiled also as homeless. This is now recognized as a theme of not allowing homeless people in that store, regardless of the reason being in there. There is no sign addressing loitering anywhere on or in the building. Two further elaborate, the ice cream on the cake, sad thing is that this man would have been classified as one who needed medical treatment, and the responding officer dropped him off just run the corner, stating that the man could not return to the business for 24 hours, with no written paperwork. Therefore he was lied to, and made you believe there is a temporary no trespass that did not exist. I last saw that poor man walking away in the rain terrified about where he would go in that cold.I view this as nothing short of intentionally putting a confused commentally handicapped person in a potentially dangerous common situation, simply due to the fact that he was homeless, as a prejudiced bias against his income and class level. This was a form of profiling due to illness which is protected by the Americans with Disabilities Act and this man was put into danger for that reason and this is illegal and malicious. My desired outcome? There's manager should be fired and charged with something for what he did. If it is happened twice that I know of, it is statistically bound to happen again.

  

  Business Response

  Date: 02/26/2024

  The employees are not medically trained to treat or diagnose any medical conditions in doing so could create or cause more damage or more harm to employees or customers. Our employees are following protocol and called the proper authorities to provide the customer with appropriate care.
  thank you .. 

   

  Customer Answer

  Date: 02/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  My Complaint is in regards to the way at the matter was handled. It is common sense, but yes, your employees are not trained in that; has a customer service representative, you are obligated to treat each individual as a human being with respect. It is in my opinion that the management and employees called police on a man was not doing anything illegal. I believe Beyond reasonable doubt that this person was profiled and action was taken based on a stereotype and his homeless status. This is social class discrimination, and there was absolutely when this person was doing nothing wrong call or not posing any threat. This is also with the knowledge that this person has told other people that they cannot be in the store because of their home status. Their personal bias against low income has already been established. This is social class discrimination, and that is not appropriate for customer service.
  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Some items just ordered and I never received them and I have never received my money back through Apple Store. All I need to do is give my money back please

  

  Business Response

  Date: 01/14/2024

  You have contacted a convenience store chain called The Big Apple Food Store who sells convenience items and petroleum products.  We are not an "Apple" merchandise retail location.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new I Mac computer one month ago , on JUNE 2023 from apple store in Palisade mall ,recently about two days, any time I start my computer a messa.ge pops up saying my computer is infected with a virus. I took my computer to the "apple" store at **********, Bronx on Tuesday 8th. JULY to have it checked out .I was told I will have to leave my computer over night and pick it up on Wednesday 9th. I went and picked up my computer on the 9th. and brought it home;to my surprised when I turned on my computer every thing was wiped out. I will like apple to replace my computer with a new computer or give me back my money . Thank You.

  

  Business Response

  Date: 08/11/2023

  I apologize, but this complaint should go to Apple Corporation. We are Big Apple Convenience stores in ***** and *************, and we do not sell Apple products or any computer products. 

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to update an app on my iPhone. The app will not update because I needed to provide a billing card. I contacted Apple support and found that I had a subscription that I wasnt aware of and they would not renew my app account until the balance is paid despite the fact, I told him I didnt order it. The service of Apple was rude and condescending.

  

  Business Response

  Date: 06/06/2023

  CN Brown Company dba Big Apple Food Store, is not a retailer that sells Apple products.  We are are a convenience store chain that sells grocery items and petroleum products.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Summit a complaint 2 weeks ago regarding a complaint as **** has not tried to fix the issues l was told thus would only take 5 business days to correct Ll loking for help getting back in my phone I was told by apple Store manger 5 days as of 1/5/23 l have not received a verification code to receive any of my information. This has not stoped the company from taking from my account for my monthly subscriptions

  

  Business Response

  Date: 01/06/2023

  The customer has sent a complaint to a petroleum convenience store chain called The Big Apple.  This is not an "Apple" store that sells Apple products.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2/22 between 10:35-10:40 AM I brought in 3 winning scratch off tickets worth $11 total to cash in towards my purchase at the Big Apple store in *********, **. I bought $40 in ****, 2 bottles of water ($2.32), a pack of crackers ($1.19), 2 powerball tickets ($6) and 4 scratch off tickets ($16). The total tax was $0.19. A total of $65.70. I was charged $76.70. They CHARGED me for my winning tickets worth $11 instead of crediting me. So not only did I not get my $11 winnings, they charged me $11. They owe me a total of $22 (the $11 they erroneously charged me plus the $11 for my winning tickets they never credited me). I went back to the store with my receipt when I realized what they had done. I was told I had to wait for the manager to return. I waited over 45 minutes after being told "the manager would be right back". I left my name and number and asked for the manager to please call me when they returned so that I could get this rectified. They never called me. I'm extremely frustrated with this as they made an error and have failed to rectify it. I just want the $22 that is owed to me.

  

  Business Response

  Date: 11/03/2022

  This will be forwarded to the Territory Sales Manager for an investigation.

  

  Business Response

  Date: 11/03/2022

  the store has the ***** dollars for the customer, the manager of the store has called her and left voice mail with no response
  

  
  

  Customer Answer

  Date: 11/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  I received the $22 from the business today. Thank you. 
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************