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Business Profile

Convenience Store

Big Apple Stores

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Big Apple Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Apple Stores has 80 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      apple computers i bought a *** IPAD 4th gen from apple over the phone. I told them i was interested in the *** IPad $th gen cellular. which is the air they set me up with ******* ***** bank who finances thier customers who qualify for the Apple card and the Apple cash card. i worked with apple sales first then i communicated with the bank about the apple card and apple cash card. my payments were never really set they said about ***** a month. i gave them my mastercard number my banks routing and account#. i thought in was supposed to pay GS bank ***** in the mean time my ****** I11 was to be my trade in for up to ****** which they excepted. well i received the Ipad and the first thing i needed was a cell phone. i was very confused i called apple support and the said they would send my cell phone back. they did and it was worthless no provider could program that phone simply worthless. well i contacted apple and was refuse a loan for a cell phone i now have an I12 from att and their service they are great. apple in the mean time did not bill me for two months so i called them and told them my ordeal they were so sorry so they took over ****** out of my bank account right out of the blue. i got the money back with help from my bank. i called apple numerous times to try and renegotiate our deal and get a fair payment the next month september for over ****** my bank got my money back except ***** the next month oct they took out over ****** i had it im coming to you for help.

      Business Response

      Date: 10/17/2022

      This is complaint is for Apple Corporation, as it is regarding their products. We are Big Apple convenience stores, and we do not sell any Apple Corporation products.

    Big Apple Stores is NOT a BBB Accredited Business.

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