Complaints

This profile includes complaints for MediaPower, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MediaPower, Inc.

  26 Thomas Dr Westbrook, ME 04092-3824

  
• 

  MediaPower, Inc.

  53 Darling Ave S Portland, ME 04106-2301

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dr. Newton's Naturals refuses to refund my order of $175.80 + shipping $14.95. The glucosamine cream did NOT work for me. I followed their return procedure which is to try the product for 30 days received 12/12/2024. I emailed them WITHIN 30 days to tell them I am NOT satisfied. I offered to return the last tube at my own expense. They refuse to honor their 30 day money back guarantee. They have an alternate shipping address: Dr ******** Naturals, ******************** *********************************************. Telephone Number ************ or ************. Email: customerservice@drnewton'*****.

  

  Business Response

  Date: 01/13/2025

  Upon receipt of this claim, we have investigated and found the following: ******* ***** ordered Glucosamine Cream from our company (order #*******) and per our product guarantee, he had 30 days to try it. Per our instructions, he emailed our customer care department and requested and was issued an RMA number to return the unused portion of the product to receive a product refund. To date we have not received any of the unused product. Per our product guarantee, we will issue a credit in the amount of $175.80 and trust that Mr. ***** will return the unused portion as instructed. The continued success of our company is dependent upon our customers' trust and we are dedicated to preserving that trust.

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  I asked customer service to tell me if they would refund me the total cost $175 if I RETURN THE LAST TUBE AS I DISCARDED THE 4 USED TUBES, To date they have NOT replied with an answer. They have been extremely evasive about just how much they would refund me. Send me your RMA # and assure me in writing at my email that you'll the entire cost if I return the last tube
  Regards,

  *******

   

   

  

  Business Response

  Date: 01/16/2025

   

  I responded to this complaint by ******* Block (customer for our order #******** and indicated that the product price of $175.00 would be refunded to him (it usually takes 5 to 7 business days to post) in good faith.  I trust that he will also act in good faith and return the unused portion of the product per the product guarantee noted on the invoice.

  As I also indicated in my reply to his request for a refund, "the continued success of our business depends upon our customers' trust and we are dedicated to preserving that trust."  We appreciate ******* Block giving the product a try as fortunately it does work for the vast majority of our customers but we also understand that there is no product that works the same way for every person.

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  I have one used tube left.I threw the other tubes ******** much will you refund me if I return that one tube? **************** never got back to me on that.
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product called CalMax. Calcium and Magnesium Supplement. I paid ****** dollars for. The sent me vitamin D instead. I called them. They said I have to return the product before I can get the correct product. I told them I cant, because I had knee surgery, so I cant walk. I asked for a refund, they said they would only refund me 40%. I asked if I could speak to someone else, she said shes the Supervisor, and thats all they could do for me, if I didnt return the vitamin D that I didnt want in the first place.

  

  Business Response

  Date: 03/19/2024

  Upon investigating this complaint, I find that the customer, *****************************, has already been scheduled to receive a refund and that we are also sending her the CalMax that she ordered and should have received.  Unfortunately, there was a human error in our warehouse and the wrong product was sent to her.  I have sent ******** an email letting her know that the refund was already in progress upon receipt of her BBB complaint.

  The continued success of Dr. Newton's Naturals is dependent upon our customers' trust and we are dedicated to preserving that trust.

  Customer Answer

  Date: 03/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Good morning. I read the response from the company. They told me I would only get a 40 percent refund if I didnt return the vitamin D tablets. I think I should get a full refund. I also reported them to my bank. They are filing a claim. 

  

  Business Response

  Date: 03/24/2024

  I had reached out personally to *********************** indicating that she would be receiving a full product refund. We also sent her the original order of CalMax. Unfortunately our credit processing department only credited partial payment so I have instructed them to refund the customer in the full amount. This may take a few days to show up at her bank. I will reach out again to her to let her know.

  Customer Answer

  Date: 03/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Dr. ********************** Naturals in April 2023. It was 8 bottles of extra strength pain relief cream. Paid $263 for 6 bottles and 2 free. I was thinking they told me 90 days over the phone but when I called they told me 30 days. I was told if I was not completely satisfied I could return for any reason and get my money back.. Also had *** experation date that would run out before they could anll be used. Either way I called the 301st.or the 32nd. day and was told my 30 days was up and could only get a store credit. They told me to send it back and get a store credit. I did that. There was nothing else in their catalogue I could or would want to use. So I had to reorder same product. They shipped me the wrong product the first time. I mailed it back. They sent me another order and 4 of the 8 bottles had leaked out the bottom and into box that was shipped in. I called they said they would send a replacement. I was also told that she wasnt sure how many times they would replace. I took photos of the bottles before I shipped them and it looks like they sent me the same 4 bottles back which more had leaked out into the box. Now 7 of the 8 original bottles have leaked out the bottom. They told me they were having issues with that and were trying to get it fixed but the product was ok to use anyway and I could go ahead and use it that it was safe. I told them I was not comfortable to put anything on my body that was leaking because it could be contaminated. I had also asked since its supposed to be all natural if it is supposed to burn your skin because it burnt my hands and where I applied it. The lady told me that is was not supposed to burn that I must of had an allergic reaction but refused to give me a refund. She said I could order something else and give it to a relative. I called them back today as I went to post office and picked up the four bottles. I explained to them that they were the same bottles I had just returned and had leaked into the box and 3 more of the 8 original order had also leaked out since then. She asked me if I was storing them in a window or my garage! I said no in my house in my kitchen. They still refused to give a refund. Again told me that they were safe to use. Was told that I could send them back for a store credit instead of a replacement. I think this is a scam. I am 70 years old and was needing something for pain relief. This product did nothing and did not do what was told it would do on talk radio. As well by looking at the ingredients it is not all natural and could be harmful.

  

  Business Response

  Date: 01/12/2024

  Upon investigation of this complaint, I find the following:  On 4/9/2023 the customer placed an order for Glucosamine Cream from our company.  The product comes with a 30-day money back guarantee and return instructions that are both clearly stated on the invoice.  On 5/24/2023 the customer called to return the product.  Since it was well past the ******************************************************************* the product amount of $263.70 to be used on any of our products.  On 10/25/2023 the customer called to use her merchandise credit on the same product, Glucosamine Cream, using her merchandise credit.  On 11/3/2023 the order was returned and we issued another merchandise credit as you cannot receive a refund using a merchandise credit.  On 11/27/2023 the customer called and placed another order for Glucosamine Cream using the merchandise credit and that order was returned to our company on 12/15/2023.  It is puzzling why this customer would order the same product that she was unsatisfied with using her merchandise credit multiple times.

  The continued success of our company is dependent upon our customer's trust and we are dedicated to preserving that trust.  As a special courtesy, we will refund the amount of $263.70.  We further request that this customer refrain from placing future orders of Glucosamine Cream since she is unhappy with the product.  Fortunately, this product works for the vast majority of our customers.

  Customer Answer

  Date: 01/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my 91 year old mother fell on a concrete sidewalk in February I was desperate to find something to help her pain. I heard about Dr. Newton's Naturals on the radio and was willing to try it. They gave a phone number to call and the person I spoke with suggested that I could not go online to order the cream. It was only available by phone. I could not order just 1, though. I had to buy 4 and then I would get one "free". My mother's condition did not improve and I was spending much of my time with her. I also have a job. When I finally opened the package from the company my mother was past needing it. (She would need medical treatment.) I read the ingredients and was surprised to learn that there were a lot of chemicals in it. The person on the ********* the audience to believe that ,as the name suggests, the product is made from natural products. It contains parabens that I can not use. Therefore, I cannot use the product, nor can my mother. So I called to ask about a return and was told that it was past the 30 days for getting my money back, and it is past 60 days for any kind of an exchange. The operator and the manager that I spoke with both insisted that there is absolutely no way I could get my money back. I asked if I could return the 4 bottles that I was basically forced to buy and pay for 1, but that was not allowed either. So I had to pay $190.75 for a product that I can't use. I never opened any of the containers. The company could sell them to another customer, but they are unwilling to bend. I just want to return their product and get my money back.

  

  Business Response

  Date: 05/15/2023

  The customer called to return the product after our 30 day money back guarantee had expired. I called the customer and authorized her return and she is going to return the product.

  Customer Answer

  Date: 05/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I am currently waiting to confirm the full refund to my credit card as promised by the company.  When that is confirmed I will return the product as I promised.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the product and a sales person told me it was a 90 day moneyback guarantee. My order number is 450-2239 and the order was placed on 10/9/22. When I return went to return it 39 days later they told me it was a 30 day moneyback, guarantee otherwise and merchandise credit theres nothing else I would prefer to order from this company I would like a credit back to my Discover card.

  

  Business Response

  Date: 11/30/2022

  After receiving this notice, I emailed the customer and told her that I would conduct an investigation.  The customer indicated that she had not returned any of the unused portion of the product back yet.  I have asked for it to be returned and gave her the return address.  Since there appears to have been some confusion regarding the product warranty, which is clearly stated on the invoice, we agree to refund the customer for the product upon receipt.

  We are a family company that has been in business since 1995.  We are fortunate that our products work for the vast majority of users however we understand that there is no product that works for everyone.  Our continued success is dependent upon our customers' trust, and we are dedicated to preserving that trust.

  Customer Answer

  Date: 11/30/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  ***** from Dr. ********************** contacted me  and said she would refund the money.

  
  Regards,
  
  *******************************