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Business Profile

Moving Companies

Two Men and a Truck Portland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My elderly mother received a quote on 5/17/24 that she signed and returned for service on 5/23/24. On 5/17 she made a phone call to the company clarifying that travel time was included in the quote. The company informed her that travel was included in the pricing quoted. The quote she received and is attached does not state travel time PORT to PORT is extra. At the end of the move on 5/23/24, the movers finalized the sale on their tablet for a final price due of $431.25, that was to be charged to her credit card. By the time she arrived home, she noticed that her credit card was charged $762.50. She made a call to the company, which they stated they would look into. The next morning she received a call with them admitting multiple, multiple, multiple times that they had made a mistake in their charges that were on her final receipt. They said to her that the movers forgot to include Port to Port travel time in their final total time. The thing that she specifically clarified prior to their arrival on 5/23. The company was wanting to only refund her for 1/2 of the overcharge, because it was THEIR mistake. She lives on a very small fixed income and was shocked with this overcharge, even greater than her original *** quote to begin with and she finally agreed to pay $100 of it because she was too anxious to deal with them any further, as they were not willing to refund her the entire overcharge for their mistake. A reasonable company would not only admit their mistake as they did, but then fully correct their mistake. I would like to see my mom receive back the $100 in overcharges that she paid!

    Business Response

    Date: 05/28/2024

    Upon be made aware of this error in transaction recording, Franchise spoke with customer in question a one *******************************. ******************** upon completion of her move agreed to charges based on the agreement laid out in our billing process. Conveyed both verbally and digitally. Please see attached Pre-Move Document signed by ******************** on 5/20/24, where under section header Estimate billing clearly states Port to ************. Upon completion of the move, total charges are relayed with customer before collecting payment. Employee verbally went over charges with ******************** to which payment was presented and signed for authorized amount. Please see attached signed payment collection for authorized amount. User error occurred in furnishing ******************** receipt, to which ******************** called in for clarification. Franchise accepted responsibility for the error and offered ******************** refund of the difference of $231.25, to which which ******************** accepted compromise as error was not on her behalf but acknowledged that charges were explained prior to payment and the total was in fact what she authorized when she remit payment. Confusion only came about as digital receipt did not reflect total in full as user missed keyed before sending digital copy. ******************** agreed that mistakes do happen and was satisfied with outcome and resolution as Franchise accepted responsibility for error and offered compensation. ************, with whom this complaint was opened, was not involved at any point in this transaction, nor did ******************** convey to Franchise ************ is authorized to speak on her behalf.

    Respectfully Submitted,

    *************************,

    General manager

Two Men and a Truck Portland is NOT a BBB Accredited Business.

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