Complaints
This profile includes complaints for Amway's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 27th 2025, I payed for a case of protein bars and a case of energy drinks totaling $81.40. I was told the two items would be dropped off at my job La Fitness on February 1st 2025. The product did not get delivered, I will simply receive a refund and nothing more, thank you.
Business Response
Date: 03/04/2025
Amway acknowledges receipt of the complaint and will research and follow up with our findings.Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im going to go get my car washed out and get my hair done so I dont have a problem getting it washed out ye I dont know what to say to you about this but you have a great voice and you are a very talented person I love your voice I love your music I love you so yey and I hope you are doing good and you have fun with the kids I love your videos I hope to see more of you in a lot more than you are so beautiful I hope to be there to help and help with the family I hope that youre having fun I hope that your family and family are well I hopes you are having fun I hope you have a great time andBusiness Response
Date: 12/26/2024
Amway acknowledges receipt of **** Dstb's complaint regarding repair issues. With the information provided in the complaint, Amway is unable to research and provide assistance. Please provide additional information.Initial Complaint
Date:08/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As a long-time customer and business owner with **********************, I am writing to express my dissatisfaction with the recent changes to your shipping charges and the delivery issues we have been experiencing.The new shipping policy, which includes a base fee of $4.49 plus an additional 4% of the purchase amount, places a significant burden on business owners. This policy seems to reflect a failure of Amways existing business model to adapt to the modern environment.Additionally, we have encountered several serious delivery problems. In gated communities, delivery personnel are unable to leave packages at the correct apartment doors, leading to packages being returned. For example, one customer experienced their package being delivered to the wrong address twice, requiring them to personally retrieve it from another location.These issues not only damage the trust in Amway's products and services but also significantly impact customer satisfaction. I urge ********************** to reconsider these policies and address the delivery problems to maintain trust and ensure satisfaction for both customers and business owners.Business Response
Date: 08/26/2024
Amway acknowledges ******************* complaint and will research and respond accordingly.Business Response
Date: 09/03/2024
Amway has investigated Munju Paiks complaint dated August 25, 2024.
The complaint references Flat Rate + Shipping program, which is Amways new shipping program designed to better support Independent Business Owners (IBOs) and customers. *********************** Flat Rate + Shipping program allows new IBOs to receive free shipping for a year on the first order placed each month. All IBOs receive a flat rate plus a fee of 4% order value. Customers receive a lower flat rate on all orders. In addition, the new shipping fee policies are designed to apply a more accurate and fairer fee based on the actual order.
Delivery to destinations like apartments, condominiums and gated communities is a challenge for all delivery services and agents. Amway continues to partner with carriers with significant experience in these types of deliveries. Our **************** team is well-trained and very capable of helping anyone with delivery issues reach an amicable resolution. ************ may contact **************** with his concerns.
Amway considers the matter closed at this time, but is ready to further assist ************ with any additional questions.Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been ordering for 10 years now as an IBO. I placed my monthly order on April 24th to arrive early in May. Only 9 of my 35 products arrived so I called to ask what they plan to do about it. I was told by ******* they had to file a complaint with the carrier and then they would contact me in 24 hours which they did not. My second call 4 days later resulted in me being put on hold for 20 minutes before being hung up on. My THIRD call was over 60 MINUTES long and after requesting more than a half dozen times to speak with a supervisor, I was told no (lame excuses like high call volume, it's our policy, etc.). I was put on hold for this call over a dozen times and all they wanted to leave me with is a case number. In a VERY clear case of the carrier being the issue, I am SHOCKED that Amway did nothing to uphold what was, until recently, an IMPECCABLE customer service record. I asked them to send me the 26 products (roughly $1000 worth) I was owed and deal with their carrier issues without holding up me and my customers who wanted their product. I FINALLY got on the line with a supervisor (*****) and when he was going through all the previous notes, he told me that someone FALSIFIED NOTES that my package was delivered. EVEN IF AFTER THIS, THEY DID NOTHING TO RESOLVE THEIR ISSUE AT THE END OF THE 1 HOUR AND 10 MINUTE CALL.Business Response
Date: 05/15/2024
Amway acknowledges receipt of ************************* complaint. Amway is researching and will respond.Business Response
Date: 05/20/2024
Amway has investigated ************************* complaint dated May 14, 2024. The order in question has been replaced. An email was sent to ************** with replacement details. Amway considers the matter closed at this time, but is ready to further assist ************** with any additional questions.Initial Complaint
Date:04/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was an IBO and after a bit more than a year decided not to pursue the business opportunity further. Having been an IBO and loving the products, I decided to convert to being a preferred customer so I could continue purchasing products at the discounted price as was an option. I clicked on the "resign my business" option since I was quitting the business aspect, and read through/signed multiple disclaimers all referring to being a preferred customer, requirements that still applied, etc. However, as I went to log back the next day my account gave an error and said I needed to call customer service to re-activate, which I did. To my surprise, when calling I was told that because I resigned my business, I no longer had the preferred customer option and could only be a regular customer, which means I'll have to pay 10% higher prices for the rest of my life. I was told as well that it is a system thing, and that they have no way to fix/change it on their end. I was STUNNED as I have only had a positive experience with Amway (even as someone that didn't experience major success in sales/expanding my business and decided to walk away) and have had ZERO complaints with the organization until now. For their disclaimers to all refer to preferred customer status, for nothing to indicate that I was waiving that option by resigning, to find out after the fact and be told there is no way for them to fix it is extremely disappointing to put it mildly. For everything else that has always been up front and has given me no surprises at every step in my entire journey as an IBO, to have this come at the end is saddening as this doesn't feel like the Amway I experienced during my time as an IBO at all.Business Response
Date: 04/18/2024
Amway acknowledges receipt of ***************************** complaint and will investigate. Amway will provide a detailed response upon investigation.
Business Response
Date: 05/01/2024
Amway has investigated ******************* complaint dated April 17, 2024.
The complaint references Amways Preferred Customer Program, which was designed to allow Amway Independent Business Owners (IBOs) who wished to purchase products for their own use instead of selling them to continue doing so as a customer with preferred pricing. Entry into the Preferred Customer Program was limited to IBOs who registered with Amway on or before December 31, 2021, and who chose to end their IBO Contract and become a Preferred Customer instead.
***************** registered with Amway as an IBO on December 17, 2022; therefore, upon resigning his IBO Contract, he was not eligible to become a Preferred Customer.However, he was (and still is) eligible to become a Registered Customer and purchase products from *********************** website or from an IBO.
Amway verified that the resignation process that ****************** went through does not include an offer to become a Preferred Customer. When the link to Resign Your Business or Become a Customer is clicked, a statement appears on the screen stating: Resign your business. Completion of the form below will complete your resignation and end your contract with Amway. This action cannot be undone.The IBO then clicks the confirmation box that says, I understand and confirm I wish to resign my business. There is no mention of the Preferred Customer option.
********************** considers the matter closed at this time but is ready to further assist ****************** with any additional questions he may have.Initial Complaint
Date:01/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 Ribbon gift cards were gifted to my husband and I in 2015/2016. As it was a long term program, we had been waiting for new gifts to be showcased to choose something that we needed. We have since noticed that the website and program are no longer and have no information as to how to go about redeeming these gift cards, otherwise offer an alternative to us. Please adviseBusiness Response
Date: 01/15/2024
This is to acknowledge receipt. We are researching and will follow up with a response.Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 10/31/23, I received an email that appeared to be spam from Amway about changing our password from a personal account that seemed suspicious (as we had logged in 4 days prior). Our account was promptly locked, and it is well past the 4-6 week period when we were told this would be resolved.There is simply no way to communicate with Amway regarding this, and we have been IBOs with the company since the late 1990's.We would like our IBO reinstated immediately and for Amway to contact us as soon as possible,Business Response
Date: 01/08/2024
We acknowledge receipt and will research and respond accordingly.Initial Complaint
Date:12/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought the espring water filter from Amway in March 2023 and used it only for 6 months and started leaking, it leaking like sprinkles flowing all over our floor. They sent ** a replacement but still, it didn't work at all. There are so many problems with this spring water filter. They do not have technicians to go to your house to do the service and look into the problem. We told them there was a manufacturer defect and it's been 4 months we had suffered coming back & forth and repeating the same problem. We told them we did not want the product anymore. we will return it and refund us. Until now, they have not solved the problem and do not want to refund us the money.Business Response
Date: 12/05/2023
This is to acknowledge that we have received the customer complaint. We are currently researching the matter and will respond accordingly.Customer Answer
Date: 12/06/2023
Complaint: 20958728
I am rejecting this response because: I had emailed several videos to Amway of the big leaking. The water sprayed like sprinkles all over my kitchen. They should know how bad the quality is. I had been calling them for almost 10 times reporting of the bad quality. 2 days ago, I called again asking to speak to the manager or supervisor. the customer service told me they do not have manager at that time but will call back the next day but they never did call me at all. Their service is bad!!! their product quality is bad!!! They don't want to resolve the problem. As mentioned, I do not want the espring water filter, I want to return it and I want my money back ASAP.
Sincerely,
Jun SBusiness Response
Date: 12/15/2023
Amway is working with the customer to return the defective eSpring unit and will issue a refund of the original charge. Our team is working on the exception return. A formal response will follow once the return and refund process are complete.Initial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Purchased, a gift card with catalog included, called Ribbon Gifts THROUGH AMWAY in 2013. The cost was $250.This was a direct sell product for Amway members. I had purchased many of these gift cards prior to 2013 and was very happy.I have been trying to redeem this gift card as it was returned to me by my recipient. Amway told me they do not honor these and referred me to a company called *****************. Most of the numbers within their company are nonworking numbers. Amway has essentially givin me the runaround. I left a message with *********************** and they did return my call stating that they dont deal with the gift cards by Amway anymore and referred me back to Amway.Shouldnt one of the parties be responsible? Should I get a refund for what I purchased?Business Response
Date: 08/04/2023
Amway acknowledges and will research and respond.Initial Complaint
Date:07/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased plant based items and when I received them, learned that their products were made with pork. The company offers a 100% money back guaranteed for products that don't meet the needs of the consumer. On June 4th, I returned the items with the provided shipping label from the company. It has been over a month and I haven't heard anything. When I called to speak with someone, they told me the items were still in ****** in which they were shipped from. The representative refused to contact the shipping company that they use to provide the label to assist me but rather told me to continue to wait. The representative was unpleasant and unprofessional and hung up in my face.Business Response
Date: 07/11/2023
Amway acknowledges receiving ******* Paris-***** complaint. Amway is researching and will respond with further information
.
Customer Answer
Date: 07/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**********************************
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