Complaints
This profile includes complaints for Amway's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Purchased, a gift card with catalog included, called Ribbon Gifts THROUGH AMWAY in 2013. The cost was $250.This was a direct sell product for Amway members. I had purchased many of these gift cards prior to 2013 and was very happy.I have been trying to redeem this gift card as it was returned to me by my recipient. Amway told me they do not honor these and referred me to a company called *****************. Most of the numbers within their company are nonworking numbers. Amway has essentially givin me the runaround. I left a message with *********************** and they did return my call stating that they dont deal with the gift cards by Amway anymore and referred me back to Amway.Shouldnt one of the parties be responsible? Should I get a refund for what I purchased?
Business Response
Date: 08/04/2023
Amway acknowledges and will research and respond.Initial Complaint
Date:07/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased plant based items and when I received them, learned that their products were made with pork. The company offers a 100% money back guaranteed for products that don't meet the needs of the consumer. On June 4th, I returned the items with the provided shipping label from the company. It has been over a month and I haven't heard anything. When I called to speak with someone, they told me the items were still in ****** in which they were shipped from. The representative refused to contact the shipping company that they use to provide the label to assist me but rather told me to continue to wait. The representative was unpleasant and unprofessional and hung up in my face.Business Response
Date: 07/11/2023
Amway acknowledges receiving ******* Paris-***** complaint. Amway is researching and will respond with further information
.
Customer Answer
Date: 07/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**********************************Initial Complaint
Date:07/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have paid the business to become an IBO and as I am going into heart surgery this lady is making demands on me. The company was to ship sampples for me to use and I never received. In addition I ordered a product and they sent the wrong one. They refuse to handle the issue in ways I can (I have advanced parkinsons) and constantly give me a run around about how to go about getting my money back. My IBO number is **********. I just want my money I paid them, in total about $300 all returned to me by check or something.Business Response
Date: 07/07/2023
We acknowledge receiving the complaint filed by ***********************. Amway is researching and respond with further information.Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An Amway account was opened in my name without my knowledge or permission. On Tues, Nov 1st at 7:55am PDT, I received an email notifying me of an amway account opening in my name. I would like to lodge a formal complaint with BBB about this fraudulent activity. I emailed Amway and I have not received a reply confirming my account is deleted and my email is removed from their system. I need BBB to contact Amway to flag this fraudulent activity with my name and email, close this account (Customer Number **********) and remove my information from their system asap. In addition, I want Amway to remove any association with Amway business owners ************************* or ***** ****************************** as I do NOT know these people. The email I received on my Amway Account had the following information:*******, you are now a Registered Customer!Heres your ********************** information keep this handy.Name: ***************************** Your Customer Number: ********** Your ********************** ID: The email address or mobile number that you registered with when you created your account.The business owners you are registered with are below and ready to support you.Name: ************************* Name: ***** ******************************Business Response
Date: 11/02/2022
Thank you for bringing this matter to our attention. We are currently researching the matter and will respond within 10 days.
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