We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Rapid Consulting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two radios on March 31st. I have not received any communication regarding shipping of my order. Ive called 4 times and was on hold for ***** min a time with no answer. I have emailed the company with no answer as well.

    Business Response

    Date: 04/04/2025

    Your order is shipping today... And well within our standards. You opened a BBB complaint not even 3 days after ordering...   We will respond to your email as well and consider this matter closed.

    Customer Answer

    Date: 04/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered these radios to use in the desert. They say 100% satisfaction guaranteed but they do not stand by that. They do not work and you can not get your money back as they advertise on their website.

    Business Response

    Date: 03/01/2025

    **** we will be calling you first thing Monday am to get you 100% refunded and taken care of. I apologize for this confusion.

    Customer Answer

    Date: 03/03/2025

    I have sent the items in question to the company and they are supposed to refund my money.  I am waiting on that to happen before I accept the company's response.

    Customer Answer

    Date: 03/12/2025

    I have not received anything from the business at this point.  I can't understand how you can just close this with the company just stating that they will make it good.  Shouldn't they have to physically do something and not just lip service?  

    Business Response

    Date: 03/14/2025

    As soon as we get the items, your refund will be issued. We have a great relationship with the BBB and take these matters seriously.

    Customer Answer

    Date: 03/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

    Customer Answer

    Date: 03/20/2025

    I have received my money back so I will close this complaint.  Thank you.

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rapid radios main advertising is no monthly fee, no service contract.Yet they just called me wanting $50 per year per radio to renew my registration.Their adds are extremely and purposely misleading.

    Business Response

    Date: 02/18/2025

    We're happy to help you - please email our CS manager at ******************************** and we'll get this taken care of for you.

    Customer Answer

    Date: 02/20/2025

     
    Complaint: 22953051

    I am rejecting this response because:

    Sincerely,

    ***** *******

    Business Response

    Date: 02/25/2025

    The customer provided no reason for the rejection,.  Please call us so we can help and refund you ************

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought the radios on December 26th. The radio broke which they agreed was a fault on their end. They replaced the radio. I received the replacement radio but in order for it to work they have to activate the sim card. I called for 3 days straight 4 times a day but their company never answered their phones. I sent an email with no reply for days. When I finally got a hold of someone in sales they transferred me to a tech which went to vm. No one called back. Another email was sent by me...no reply. After days of trying to call their customer service number I received an email stating that they had activated the sim card. They did not activate the sim card. The radio still showed "No account exists". After emailing and never receiving a reply when letting them know it didn't activate I tried again and again to call them finally reaching some girl who did the sim card activation again. She said they would not work until the company fixed some technical errors in their system and they did not know when that would ever be, So I paid for these radios and am told they have no idea when they will work again. I want a full refund.

    Business Response

    Date: 02/17/2025

    We're happy to refund you and accept a return - no issue!  Please email ******************************** with the details and we will take care of it for you.

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rapid radio will not answer phone have problem with my-emr1 radio

    Business Response

    Date: 02/11/2025

    We answer the phone and are happy to help!  Please call ************ or email us - ********************************* we're always here to help.

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been having issues with the radios and have, on several occasions and at different times, tried to reach out to them for resolution or troubleshooting only to have a voice recording state that the number we have dialed is not a working number. We have paid good money for these radios and are tired of not getting any response via phone or email. We demand that we get fully reimbursed for these radios and that they send a mailing label so we can ship these radios back as they do not work. I have attached a screenshot of the email I received when I purchased these radios as proof that I have bought them.

    Business Response

    Date: 02/11/2025

    We are happy to help! you must be dialing the wrong number - it is ************ - or email *******************************

    Customer Answer

    Date: 02/16/2025

     
    Complaint: 22845276

    I am rejecting this response because:
    Yes..we finally did manage to reach out and have requested a refund. However, it seems that I was not refunded the whole amount of my order and would like an explanation as to why. I have returned everything that was sent to us and was shorted over $209. 
    Sincerely,

    ***** *******

    Business Response

    Date: 02/18/2025

    ****** please email ********************************* our CS manager. We can help you.

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order of radios and says delivered to my hotel but *** did not have my package to deliver to the hotel and i can not get ahold of the company to get tracking figured out. *** says contact the sender. They will not respond by phone or email.

    Business Response

    Date: 12/18/2024

    We have responded to your email - please communicate there.  We have provided tracking information for you.

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22700290

    I am rejecting this response because:

    The package says delivered although it was not. I have the tracking info. *** is requiring you to contact them to resolve this as you are the shipper. Again i have responded by phone and email and have gotten no response other than this message that says check the tracking info. a simple call or email could resolve this. contact me at ************ to get this resolved as it is a large amount of money. I will get our *** and legal team involved if needed. All you have to do is contact *** and find out where this package is and when it will be delivered. Thanks. 


    Sincerely,

    ***** *******

    Business Response

    Date: 12/18/2024

    We are calling you shortly to get this figured out.

    Customer Answer

    Date: 12/18/2024

    Delivery was made today. Issue Resolved. 

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I started an order with rapid radios on November 9, 2024 I waited a few days to do a check in and they responded to might take a little longer. FINE. Well, its been about three weeks and Ive had a *** tracking and a **** tracking (Confused as in 2 tracking numbers). I contacted them this weekend via email to ask what the status was, they said the radios still has not been shipped. It takes 10 to 14 business days to ship due to unforeseen circumstances per se. With that being said they ended up refunding my whole order of almost $673 without an explanation. I have been trying to call them today and previously numerous times and it goes to about 15 minutes and an automated system will come on saying that the call volume is too much basically and we hang up on you. YOU CANNOT GET THROUGH. I contacted them on ********. They deleted my comment within a minute and blocked me from the page when I confronted them. I dont know why as a business, you wouldnt want a fair review but no, they do not. I do not recommend this company and from what *** heard you could possibly get the same radios for a lot cheaper. I was really excited to get this for my business. I DO NOT recommend these folks. You can go on Reddit read the reviews. Buyer beware!!!! I do have all the proof of calls and emails if needed. And the blocking

    Business Response

    Date: 12/03/2024

    We are sorry for the delay - 1Z906A60YW97720936 is the tracking info and should arrive WEDNESDAY or THURSDAY to you.

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased the radios and it was stated that it is pre-programmed when 2 or more radios are purchased. Received the radios with the note that I did not order the programming service. False advertising when it says pre programmed. No contact information for the company.

    Business Response

    Date: 11/25/2024

    No problem! Just send them back with this note to:

    **********************

    Ada Mi 49301

    Customer Answer

    Date: 11/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:10/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my radios on October, with the promise that orders can take 3-4 business days to ship and 7-10 days to arrive, but typically much faster. I have not received my radios 20 says later and can't get them to answer the phone or respond to my phone calls.

    Business Response

    Date: 10/31/2024

    *****,

    We've responded to all emails. Your order will ship today - as stated on our website, due to the hurricanes, we're 10 business days behind. Your order will ship today with priority.

Rapid Consulting LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.