Complaints

This profile includes complaints for Daysmart Software Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Daysmart Software Inc.

  3520 Green Court Suite 250 Ann Arbor, MI 48105-1595

• 

  Daysmart Software Inc.

  9040 Willows Rd NE Ste 102 Redmond, WA 98052-6576

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been loyal customers for about ***************************************** subscription to lower level. Have corresponded by email, online chat support and several phone calls. Whenever I reach someone, they tell me the sales department needs to handle the request and they will pass along the message. I have also left at least 3 or messages for the sales department directly. This has been going on for close to a week. I am currently paying $125 per month and want to change to the $29 per month platform. There is no way for me to do this online myself. I am starting to feel like this is part of their business model. Just keep putting you off and you forget about it and continue paying more than you need to for services you don't need. I am on recurring autoplay and it appears I cannot even change that myself.

  Business Response

  Date: 05/19/2025

  To Whom It May Concern,
  We are writing to formally address and acknowledge the concerns raised by our customer, ************* *****.
  First and foremost, we extend our sincerest apologies to Ms. *** ***** for the experience she had with our team. It is clear that we fell short in delivering the prompt and respectful service she deserved. Rather than providing a straightforward solution to her request to downgrade her account, she was unfortunately passed between multiple departments. This was frustrating, unnecessary, and not at all reflective of the standard of service we strive to uphold.
  We take full responsibility for the inconvenience caused. Ms. *** ****** request was simple and reasonable, and it should have been resolved quickly and with care. We regret that it was not.
  As of now, Ms. *** ****** account has been successfully downgraded to the $29/month plan, per her original request. Weve also followed up with her directly, and were pleased to share that she is satisfied and all issues have been resolved.
  This experience has prompted us to revisit our internal handoff process and ensure that requests like Ms. *** ****** are handled efficiently in the future. We are committed to improving and to rebuilding the trust we lost.
  Thank you for bringing this to our attention. Please feel free to reach out if you require any additional information.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May2024 I accidentally found out that an independent contractor called up daysmart and asked if she could be separated with her sales, which I agreed but I made it very clear that she would only have access to her appointments that were scheduled not any other access. They not only gave her access but transferred her call to their credit card processing provider and gave her a MERCHANT # under her name but also MY BUSINESS! This is unheard of and never did they think to call me when she told them to DELETE MY BANK ACCOUNT AND REPLACE IT WITH HER OWN! They didnt ask her any security questions because she would not have been able to answer them still even asking to delete my bank account knowing that the years Ive been with them, I was the only one that was working my grooming shop and I was the only owner. So why would you give an independent contractor this authority?day smart lied and told me to give all the people refund and it would come out of her bank account that was still open and still active with my merchant services in turn, I would recharge them so the money would be back in my account I had to reset up my account. Then they turned around and lied to me. None of the money was returned to me then they stopped answering my emails and my calls, the managers name was ***** put me through over a month and a half of going through all these refunds and recharges for nothing she lied to me and then she ignored me now Im trying to find out who really is in charge of this company, but of course they have different phone numbers, but they all be rerouted to say that were no longer taking phone calls. What kind of company doesnt wanna know what their employees are doing , ***** is supposed to be upper management and this is how she is running her company by lying and cheating and covering up for CardPointe because they made a huge security breach. Stay away from this company and you whoever is running this company president is you should be ashamed of yourself.

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daysmart provided our booking program for our small business. We were contacted in the Spring that our program was no longer supported. After less than stellar service we decided to move on to another program provided by a different company. We spoke on the phone with a representative and he assured us our account was cancelled, they'd refund money, and we wouldn't be billed further for the program that no longer exists. The following month we were billed again. We had to call again, fought to get ahold of anyone, and then refunded once again. Promised we were removed and would see no further charges. This week we were billed again for a program that does not even exist after being promised twice we wouldn't be billed. After being warned by others we cancelled the card on file so it couldn't happen. I called to AGAIN remove ourselves from their billing, and was promised once again it would be fixed, and a manager would call back but they all left early. Two days later I have been billed AGAIN. This time when I called I was told all managers were away in a meeting. There is no reason someone should have to spend this many hours, costing my company money, just for a company to stop charging them for a program that doesn't even exist anymore. I have now called 4 times, over 10 plus hours, with no resolution. We just want Daysmart to stop billing us for services that aren't rendered, as promised, and remove us from their system.

  Business Response

  Date: 10/11/2022

  We apologize for the poor customer service you received.  We have issues you two refunds, $100 each.  Our Support Representative emailed you copies of the receipts today, as well as spoke with you to apologize for all the inconveniences.  We wish you all the best in your future endeavors. 

   

  Sincerely, 

  *********************

  VP of Client Operations 

  Customer Answer

  Date: 10/11/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The company has yet to address the fact that they are still trying to bill us.  The complaint was not that they successfully took money this month, but that we continue to get notices that our bill has not been paid for this month.  We had to cancel our card to keep them from taking money after the last two months.  We want them to remove all of our billing info, and to not bill us further.  There is no reason for us to continue to have to try and contact them to get them to remove our information from their system for the third month in a row.  
  
  Regards,
  
  *************************