Complaints
This profile includes complaints for Gold Star Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being charged property taxes that were owed by the previous home owner of my home. When the fees were explained to me by my real-estate agent and mortgage company These additional monthly fees were not disclosed. I am being charged an additional **** dollars that is not my responsibility to pay. I am also being told that if i do not pay this amount my mortgage will go up an additional 400 dollars a month, making my mortgage **** dollars a month! I am a disabled and on a fixed income, I do not receive **** a month in income so this could potentially cause me to lose my home. I feel like I was taken advantage of and it is beyond unfair. I have attempted to reach out to them for over 2 months now and have been ignored!
Business Response
Date: 02/09/2023
Please accept this as a response by Gold Star Mortgage Financial Group (Gold Star)to the inquiry submitted by ******************************* through the Better Business Bureau. Gold Star takes every consumer inquiry seriously and always welcomes the opportunity to review and continuously improve our customer service.
Gold Star has completed its investigation into Ms. ********* inquiry. Based on our investigation and a review of Ms. ********* loan file, Gold Star determined that ******************** is not being charged for ******** taxes owed by the previous homeowner, but rather it appears that following the transfer of ownership of the subject ******** to ********************, the taxable value of the subject ******** increased, which, in turn, caused the ******** taxes to increase (according to tax records for 2021 and 2022).
In November 2021, Gold Star sold and transferred Ms. ********* loan to *************** & Investment LLC (***************). *************** is the current servicer of Ms. ********* loan. ***************s servicing department can be reached at ************. Any questions or concerns regarding Ms.********* ******** taxes should be directed to ***************.
Gold Star appreciates the opportunity to address Ms. ********* concerns and respond accordingly.Customer Answer
Date: 02/09/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*******This is the number I have been reaching out to for over A month and have yet to receive a callback or response. At this point I need someone to call me so that we can speak about the issue at hand. Im not trying to lose my home behind someone not properly explaining this issue!
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