Reviews

This profile includes reviews for Backyard Products's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Backyard Products

  Ann Arbor, MI 48104-2115

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  Backyard Products

  1000 Ternes Dr Monroe, MI 48162-5224

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  Backyard Products

  2648 Medina Rd Medina, OH 44256

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  Backyard Products LLC

  6619 Bayou Grande Blvd NE Saint Petersburg, FL 33702-4725

Review Details

• Review fromTina A

  Date: 07/22/2023

  1 star

  Tina A

  Date: 07/22/2023

  This company has failed to deliver a product that is already being charged for. They have set and rest delivery dates since July 5, 2023. They set a date of delivery for July 22 and have failed to show again. Do not deal with this company.

  Backyard Products

  Date: 09/19/2024

  Im truly sorry to hear about your experience and understand your frustration with the delivery delays. This is not the level of service we strive to provide, and I appreciate you bringing it to our attention.Unfortunately, all delivery dates are tentative due to factors such as transportation, stock availability, driver schedules, and weather conditions. According to our records, it appears that your order has been delivered, which means this matter is now considered closed.

• Review fromRob T

  Date: 07/18/2023

  1 star

  Rob T

  Date: 07/18/2023

  Do not purchase a shed from Lowes!!!They use this company for installation and they are absolutely awful to have to deal with!!!! They are fine as long as everything runs smoothly, if there is a problem good luck getting it fixed! Once there was a problem they are rude and the man was even yelling at me!!!! They will not return emails or phone calls. ***** will reach out to them for you and then it goes nowhere! It has been over 6 weeks and I still am trying to get the shed installation fixed. At this point we will jhave to pay someone else to fix the mess they made!!! I do not know why ****** continues to use this awful company!!!! DO NOT USE ****** FOR SHED INSTALLATION!!!!!!!!!!

  Backyard Products

  Date: 09/19/2024

  Im truly sorry to hear about your experience. Its our priority to ensure that all our customers feel supported, especially during challenging situations. I completely understand your frustration and apologize for any miscommunication that may have occurred.After reviewing your account, I see that our branch made every effort to assist you, even though you chose not to purchase the permit through Lowes. The issues you faced were related to the installation not being on the slab and the use of 4x4 runners which is what your city required. We appreciate your understanding that certain requests fell outside our scope of work.

• Review fromEranee G

  Date: 06/24/2023

  1 star

  Eranee G

  Date: 06/24/2023

  Very frustrating to work with, they are contractors affiliated with Lowes for their shed installs. They never answer the phone, the installers are subcontracted out and do not care about the job, they didnt finish my install, said theyd be back after the weekend and then no one followed up at all or even came, had to contact Lowes corporate to get them to pressure backyard products because they would not answer calls and instead billed me and sent finalized paperwork as if the job was complete. Took two weeks for them to finish the install. Worst company ever! DO NOT HIRE THEM!

  Backyard Products

  Date: 09/19/2024

  I apologize for the frustrating experience you had with our installation service. Its concerning to hear that communication was lacking and that the job was not completed to your satisfaction. We aim to provide high-quality service, and I regret that we did not in your case.Your feedback is crucial for us to improve our processes, and I assure you we are addressing these issues with our team. We want to ensure that every customer receives the attention and service they deserve.

• Review fromIV V

  Date: 05/24/2023

  1 star

  IV V

  Date: 05/24/2023

  DO NOT BUY ANY PRODUCTS FROM THIS COMPANY. BRANCH 063 DELAYED OUR DELIVERY FOR A SHED PURCHASED THROUGH *********** YOU CALL THE COMPANY AND THEY SAY THERE IS A SET DATE THEN THEY EITHER RESCHEDULE AT THE LAST MINUTE OR DON'T SHOW UP AT ALL. WE HAD OUR ORDER CANCELLED WITHOUT EVEN ASKING. DON'T BY PRODUCTS FROM BACKYARDPRODUCTS.COM. Branch 063 ********, **

  Backyard Products

  Date: 09/19/2024

  I sincerely apologize for the frustrating experience you had with your shed delivery. I understand how disappointing it can be when schedules change unexpectedly. Our installation dates are tentatively set, as they can be affected by stock availability, routes, installer availability, and weather conditions.We truly appreciate your feedback, as it helps us identify areas for improvement. Please know that we are committed to enhancing our processes to prevent similar issues in the future. I regret that your order was canceled before we could complete the installation or offer an alternative solution.

• Review fromSAMUEL T

  Date: 04/11/2023

  1 star

  SAMUEL T

  Date: 04/11/2023

  Don't do any business with Backyard Products. My experience was very bad. Sending sub contractor with no experience and running away from shed installation. Left shed roof opened on heavy rain and winds. Addition that knew next day will rain. Email and Called, no one answered. What a joke?No responsibility to the Customers who bought Shed from the Big hardware store. ST

  Backyard Products

  Date: 06/02/2023

  I apologize for all your inconveniences - I have reached out to my local installation branch to have them reach out to you to resolve any situations you have.

• Review fromRuili X

  Date: 03/07/2023

  1 star

  Ruili X

  Date: 03/07/2023

  Ordered a shed from ******* and installed by Backyard Products in July 2022. The installation was ok, but they failed to refund me for the cost of unused Earth Anchors ($200+tax). I called multiple times and was assured every time that I would get it in 1-2 weeks. It never happened. Then I was told in another call that instead of a check, their central office would process the refund directly to my credit card, which again didn't happen. It has been 9 months and what a shame. Would never want to deal with this company in the future.

  Backyard Products

  Date: 09/24/2024

  Thank you for sharing your experience with us. I sincerely apologize for the inconvenience youve encountered regarding the refund for the unused Earth Anchors. This is not the level of service we aim to provide. Upon reviewing your case, I found that this matter has been addressed directly by ******* as discussed in our recent phone conversation.

• Review fromGEANA D

  Date: 02/23/2023

  1 star

  GEANA D

  Date: 02/23/2023

  Ordered a shed from ********** it was to be installed mid March last year. The company did not call or show up on the scheduled date. Called for hours trying to get through to someone. Finally was able to get through. We rescheduled. They called the day before and canceled saying they don't even have the shed in stock to build it. Rescheduled again for a weekend. Installers were very nice but didn't seem to like the company. After installation the builders said they did not have the drip guards to put on and that they would put in a work order for them to be done but told us not to wait on the company to put them in or contact us about them. I've called and emailed the company and corporate office for the past year and no response back!

  Backyard Products

  Date: 09/19/2024

  Im truly sorry to hear about your experience with the shed installation. Its unacceptable that you faced such delays and a lack of communication from our team. I understand how frustrating it must be to have gone through this process without receiving the follow-up you deserve.While Im glad to hear the installers were nice, I regret that the overall experience did not meet your expectations. We take your feedback seriously and are committed to improving our service and communication.

• Review fromMilisa C

  Date: 12/17/2022

  1 star

  Milisa C

  Date: 12/17/2022

  We purchased a $6000 shed thru Lowes in August of 2022. After going around and looking at all the other places in town we decided on them. We got a call from backyard products telling us that they couldn't install the shed until Nov 9th. We were very disappointed but there was nothing we could do. So, the day before the 9th i get a call they have to cancel, the shed isn't in stock. They reschedule for 12/9, so we wait till then, the day before they are supposed to come out I get another call they have to reschedule again because it is stuck in ********. They tell me for the trouble they want to offer to paint my shed for my troubles. That was nice of them, but I was very upset for the fact that we had been waiting over 4 months for a shed that we have not received yet. Now they have rescheduled for 12/16, and we get hit with a snowstorm. So of course we have to reschedule for the 4th time. Now it is on for the 19th.. I am very disappointed in this company. They have very poor customer service, and they do not like to follow thru. Please be ware and do not go thru them.

  Backyard Products

  Date: 09/19/2024

  Thank you for sharing your experience. I sincerely apologize for the frustrations you've faced with the scheduling and delays surrounding your shed installation. The challenges you mentioned, like transportation issues, weather, and installer availability, can unfortunately impact timelines. We are actively working to improve our processes to prevent situations like this in the future.I appreciate your patience as we navigate these unexpected hurdles, and Im glad to hear the offer to paint your shed was a positive gesture. Thank you for your understanding.

• Review fromJ. S

  Date: 09/24/2022

  1 star

  J. S

  Date: 09/24/2022

  I wish this site had negative stars to leave, can't stress enough how terrible doing business with this company is, look for another option. I purchased a playset from ****** recently and chose a Backyard Product playset because they do install and I don't have time to put a playset together. I was contacted by Backyard Playsets to set an install date about 4 weeks out for 9/12. I took an entire day off from work to be there to make sure it was done right. The install was on a Monday and I received an email on Friday after 4:00 saying the install had been cancelled due to a "truck issue". It was late Friday and no way I could schedule to work on Monday so I lost money. I tried many times to call and nobody ever answers the phones, ever. I was then scheduled for the next Saturday 9/17 to have the install. 9/17 came and nobody showed up! NO email, no phone call!! There my daughter and I sat waiting, I told her it was going to happen. Think anyone answered a phone, nope! Absolutely no way to contact this company, no way to email, only able to leave a message to not get called back. I then got an email 2 days later blaming "supply chain issues ", despite being told when my first install was cancelled, that the playset was there, just needed a truck. Seemed like another lie from a dishonest company. Unbelievably terrible company with terrible customer service. Buyer beware and shame on you ****** for using such a terrible company as a sub-contractor.

  Backyard Products

  Date: 09/19/2024

  I sincerely apologize for the frustrations youve experienced with your installation process. I understand how disappointing it must have been to take time off work only to face delays and lack of communication. We do strive to provide timely updates, but it seems we fell short in your case.Our installation dates are indeed tentative and can be impacted by various factors, but I regret that we didnt communicate those changes effectively. I see that you made several attempts to reach us, and Im sorry we didnt respond in a timely manner.We value your feedback and will use it to improve our processes. Thank you for your understanding, and again, I apologize for the inconvenience.Best regards,******

• Review fromEvan P

  Date: 08/27/2022

  1 star
  The customer service at ********************** is shockingly bad and this seems to stem from the top and be the case across their locations. First - beware of timing. They highlight fast service and installation, and when I ordered my shed it took nearly 2 months to be installed. With supply chain and demand, I can understand that. The bigger issue was their customer service. After months of waiting and having a scheduled appointment date, I was called the day before installation to be told that they ran into an issue with the installer and it would need to be pushed back a week. This was not a big deal even though there was already a minor inconvenience of them accidentally canceling my order and then needing to re-take my credit card number - also a minor inconvenience. The true issues began with installation. After my installation was moved, I was given no time or communication around when they would arrive. When the shed installer did arrive, he worked diligently, but not in time to complete it that day (even after I was told by the company it would be completed in a day). He said he would come back tomorrow to complete it - he never did. He said he would come back the following day to complete it- he did and then left a few hours in because he said the siding was wrong for the job and that he would need to return to the office to pick it up. He shared he would be back in about an hour and a half to complete the shed. After waiting 4 hours, I called the office and was told that he was on his way and would complete it that day. The installer never arrived. I could write more and let's just leave it as it took 8 days of me changing my schedule to accommodate them, 4 installers because they kept having issues, 9 phone calls initiated by me and 4 emails for the job to get done. I was also told that they had installed the wrong roof on the shed and would need to rebuild it to get the siding on. Avoid this company!