Complaints

This profile includes complaints for Nine9's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nine9 has 56 locations, listed below.

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  Nine9

  106 S. Old Woodward Avenue Suite A Birmingham, MI 48009

  
• 

  One Source Talent

  7975 N Hayden Rd Ste B205 Scottsdale, AZ 85258-3244

• 

  Nine9

  350 E Royal Ln Ste 105 Irving, TX 75039-3519

• 

  Nine9

  12720 Gateway Dr S Ste 200 Tukwila, WA 98168-3333

• 

  Nine9 Atlanta

  2030 Powers Ferry Rd SE Ste 104 Atlanta, GA 30339-5016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  No offer to stop their predatory business tactics was made.

  Offering open casting calls without the mention of a fee, then having you sit through an hour long presentation to hype you up and make you feel special and that you are only here because you fit the mold

  To then have the rug pulled out from under you, that Oh wait CREAM! Cash rules everything around me!

  Like its excuse my language its ******.

  i would not have wasted an hour of my time listening to someone try to sell me on the Industry

  i was there to see if i could be an extra in a movie maybe earn a couple bucks. Like what was advertised!!!

  then a friggen pay wall

  Its wrong to not advertise you charge for you Open Casting Calls

  i will be leaving this complaint open until you actually advertise your services properly 

  
  Regards,
  
  Jammon *****

  

  Business Response

  Date: 07/16/2025

  Hi there,

  Thanks for taking the time to reach out regarding your recent interaction with our team regarding our services. We are always looking for ways to make our services and their accessibility as transparent and up front as possible should interested individuals decide to take advantage of what we offer. If you are ever curious about hearing more of what we offer and what's included, please reach out to me directly at ********************************** I will work with our management team to make all aspects of our services more clear. Thank you again. 

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a company identifying itself as *****, claiming they were seeking talent to fill roles. Based on this representation, I agreed to participate in a Zoom meeting under the impression that it would involve legitimate casting opportunities.Instead, the call lasted approximately 50 minutes and turned out to be a high-pressure sales presentation. Participants were ultimately told that in order to be considered for auditions or casting opportunities, they would need to pay a substantial fee information that was never disclosed upfront. This creates a deceptive and misleading experience, designed to gain trust and extract payment under false ************ addition, during the process, the company collected personal information from me, including Name, address, email, and number . I was not made fully aware of how this information would be used or stored, nor did I consent to it being shared with third parties. This adds to my concern regarding the companys integrity and data privacy practices.I believe these actions are not only unethical, but may also violate consumer protection laws and fair advertising standards.

  

  Business Response

  Date: 06/11/2025

  Thank you for reaching out. The virtual open call that talent are invited to attend is an informative call that goes over not only castings but our services in their entirety. This way there is full transparency on what we offer for interested talent, should they decide to move forward with our services. I apologize that you feel the call was deceptive or misleading as that is not our intention for interested talent.

  
  Regarding personal information, we only provide contact information to clients or castings directors when you are requested or being considered for a project and only after confirming directly with the talent in question for each instance. Your application has been completely removed from our database, so there is no way for us to reach out to you further for our services. Again I apologize that the experience was not what you were looking for. We wish you the best. 

• Initial Complaint

  Date:05/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******* *******

  

  Business Response

  Date: 05/09/2025

  Thank you for reaching out regarding your experience with us. We reach out to talent via text after receiving an application that is typically filled out on social media. I don't show we received a response from the texts sent that you were not interested in services, which is why you received multiple texts to see if you were interested in attending a virtual open call. I've removed all of your information from our system so you will not receive any unwanted communication any further. Thank you. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted a transaction today. Ive read many online reviews of the company and many are claiming it is a scam. I did not give payment information because there is no way a legit talent agency refuses to take commissions and instead opts for a subscription service from their talent. It seems suspicious to say the least and a lot of people are claiming that its impossibly sketchy. Not to mention the fact their ads are on social media websites and they have a no refund policy. To me I feel like this is grounds for a formal investigation into the establishment to save people both time, money, and hopes.

  

  Business Response

  Date: 04/16/2025

  Thank you for providing feedback regarding your virtual call you attended on 4/15 with *******. During the call our office directors outline how our services differ from an agency, notating we do not take commission off of what you make and provide training classes in addition to casting services for the fee paid. We understand this can be confusing as agencies and talent services differ. You can view testimonials on our website from talent that have decided to enroll with us and have found success with our services. Per your request I have removed your contact information and application so you will not be contacted again. If you are ever curious in giving our services a chance and formulating your own opinion, please reach out to me directly at ********************************** Thank you. 

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very grateful for my experience in the entertainment industry and being very familiar with liars, thieves and scammers. There is no way anyone could be searching for any talent of mine and I must pay an upfront fee along with a recurring charge, immediate RED FLAG. Once confirmed with the young lady whom uses her bust up to her chin as bate, rather or not this information was accurate, she responded very rudely and unprofessional with I said that on the zoom meeting lol, RED FLAG NUMBER TWO. A scammer will ALSO show aggression when being challenged. I said thanks, and made my grand exit making me one less victim . However, Be careful everyone. Reading and understanding is fundamental.

  

  Business Response

  Date: 03/21/2025

  Thanks for attending the virtual call with ******* today at at 11am EST. You are correct agencies do not charge a fee. Nine9 is not an agency, we offer a subscription service designed to help models and actors with not just submission opportunities but also training classes that are all included in the fee paid. My apologies you felt the representative confirming the information you inquired about via the Q&A section that was already discussed verbally was rude or unprofessional. Information related to our services is discussed both verbally and in written form so there is no confusion as to what we offer and what talent will receive. Our services are primarily for newer talent, so this wouldn't benefit someone such as yourself with prior experience. Thanks again for your input as it is always helpful for our management team to hear about experiences, positive or negative. We wish you the best in your endeavors.