Complaints

This profile includes complaints for Nine9's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nine9 has 56 locations, listed below.

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• 

  Nine9

  106 S. Old Woodward Avenue Suite A Birmingham, MI 48009

  
• 

  One Source Talent

  5950 S Willow Dr Ste 200 Greenwood Village, CO 80111-5144

• 

  Nine9 Modeling and Acting Houston

  5225 Katy Fwy Ste 200 Houston, TX 77007-2262

• 

  Nine9

  1660 Hotel Cir N San Diego, CA 92108-2807

• 

  Nine9

  6120 Paseo del Norte Carlsbad, CA 92011-1150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my card 2 weeks after I told them I wasn't interested anymore. These people are something else. I would like my refund through the mail because I definitely cut my card off and people need to be aware of this fraudulent company.

  

  Business Response

  Date: 01/20/2025

  Thank you for reaching out and allowing us to resolve this for you. I do see you spoke with customer service and this refund has been issued. My apologies your initial request to cancel was not fulfilled. I've alerted our management team of this issue to ensure additional training is done. Please reach out to me directly at ********************************* if you need anything else. Thank you. 

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an ad that said they were casting for scream 7, stranger things etc. I entered my Info and was asked to join a zoom casting call. Essentially, I listened to the lady speak about her company and the potential roles that were available. Then she sent everyone a link that was mandatory to be filled out before ending the call. Which required your credit card number. There was a 99$ set up fee and $35/month. No contract, can be cancelled anytime. All sounded great in theory. Well, because I know in sales you make it so you have to act fast, I decided to do some research. There were so many articles stating this was a scam. If you are an agency or casting, it is not required to pay upfront fees. During the QnA I told the lady this seemed like a scam a d explained why. She was very rude. She stated, "this is not an agency. It is a casting company. I'm pretty sure I said that a few times." Then rather than discussing it. She just removed me from.the chat. The thing is, I've worked with casting companies before and have been casted in movies. They don't charge you. Again, they only take money once the job is booked. Anything less is a scam. PLEASE BE AWARE PEOPLE!!!

  

  Business Response

  Date: 12/31/2024

  Thank you for attending the virtual call and providing your feedback. You are correct agencies do not charge a fee for their services. Nine9 is not an agency and does not market itself as such. Our subscription service provides talent, new or seasoned, with opportunity to build their resume with training classes taught by industry professionals and casting opportunities. If you are every curious to give the services a chance for yourself, please reach out to me directly at **************** Thank you. 

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm glad I checked with the bbb while recording this live scam. Just ask too many questions that can't be answered without exposing this greedy woah-man's wanna-be temu push sales tactics. I'd like to assume she almost qualifies for a legitimate occupation making near minimum wage. However, after dropping out of homeschooling and aquiring a few felonies on the record she was fortunate enough to meet her star-crossed scamming crew to create "NEIN9" representative of the $99 registration fee you shouldn't pay for. Just say Nein!

  

  Business Response

  Date: 12/18/2024

  The virtual open call is an informative session to go over our company, services, and what we offer.  All questions are answered to ensure there is total transparency with what is received with our services prior to purchase. If you have any further questions related to what we offer, please email ***************************************** and they will be more than happy to assist with your questions. Thank you. 

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/8/2024 advertised on snapchat that they were looking for extras for happy ******* 2 waited an entire hour on a scam zoom call and they charged me twice and when i attempted to call they hung up on me several times and told me that evetime i call my refund gets pushed back but also said they had no way of putting me in contact with a billing department. made it seem like it was my fault they werent refunding me. They wont email or text back.

  

  Business Response

  Date: 11/11/2024

  Thank you for reaching out. Our records show you emailed the first time on 11/8 at 1:43PM to cancel and request a refund, followed by two more emails to cancel. Lowna, the office director you had your virtual call with, responded back to you at 2:45PM informing you that you would be refunded and forwarded your information to billing, who issued your refund at 2:58PM. Your account and issue were closed prior to the submission of your complaint. You are not longer a talent with us and will not receive any further communication. Thank you and best of luck. 

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This *** Claims to get you in the entertainment business by putting up an ad on the internet by asking would you like to try to audition for a movie for ********************* you answer yes and they give your information they text you the next day to say OK were gonna set up an interview with you that turns into not an interview but a lot of talking about the movie business and then at the end, youre told to put in your information and then bam here comes the give us your credit card information it seems like a scam to me. I did ask for my money back and I was told I couldnt get my money back. That is a problem with me because they did nothing for me. Absolutely nothing I listen to a young lady talk for about an hour, and that was it , I just want people to be aware. It was a scam. I dont really know .

  

  Business Response

  Date: 08/13/2024

  Thank you for reaching out. We have been in business since 2003 helping talent get into the industry including TV, film, and modeling. Our training classes included in your service are helpful for new talent like yourself to build your resume and get booked for jobs. Unfortunately it looks like you were only active for 2 days before canceling. If you are ever curious about giving the services another chance, please email me directly at ********************************* and I would be happy to assist. 

  I show that your cancellation was processed per your request on August 9th. I show they were not able to issue a refund due to a pending dispute you had initiated with your bank. It looks like the refund was already issued back to you from our merchant, so you should see that has been posted already. Please reach out to me directly if you need anything else. Thank you.

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/24 I was supposed to attend a virtual open casting zoom workshop to be an extra on ***************** show. This zoom workshop was no where intended to be an open cast. In fact, this zoom call was to lure folks into purchasing a subscription for $99. Furthermore a quick ****** search while attending the open casting call for ********************* will inform you that they dont even use Nine9 for casting calls. SCAM!

  

  Business Response

  Date: 07/30/2024

  Thank you providing feedback regarding the virtual open call you were contacted about. The virtual call is designed to explain Nine9's services, including casting submission and access to training classes to build your resume. The virtual call is not an open casting call and not marketed as such. My apologies regarding any confusion or issue this may have caused. If you are ever curious about our services and experiencing what we offer for yourself, please reach out to me directly at *************************************** 

  Customer Answer

  Date: 07/30/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  That is absolutely NOT what was advertised. Furthermore reading the rest of the complaints here, Nine9 is notorious for misleading folks into believing they are doing an open casting call. When in fact Nine9 is just trying to solicit sales. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company say they are talent com. I paid ***** to get talent and audition. But they keep calling and texting about the ***** I already paid

  

  Business Response

  Date: 07/19/2024

  Thank you for reaching out. Our records show you attended the virtual open call with ****** and signed up on July 5th. I show you submitted another application on July 7th and received a text message regarding attending another open call. It looks like the confusion is the duplicate application. I've removed both applications so you are not contacted anymore and refunded your payment made. If you are ever curious about trying our services again, please reach out to me directly at ********************************** Thank you.

  Customer Answer

  Date: 07/19/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau: I cancel that credit  card ,so how they will be giving my money back. I want check in the mail refunded. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please just remove me from the email and text message list, thank you

  

  Business Response

  Date: 05/31/2024

  Thank you for reaching out. Per your request, we responded to your information removal text on 5/26 after receiving your text to be removed on 5/26. Your application has been fully removed and we wish you the best of luck. 

• Initial Complaint

  Date:05/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Nine9, paying $99 initially and $35 monthly under the premise that the casting calls they posted were done through legitimate means in that they had authorization to share those. I found out from one of the casting companies that Nine9 posted their casting call without permission. In addition, I was informed that this is an illegal practice that Nine9, previously known as, One Source Talent, was sued for and required to pay damages. This is an absolute scam they are running.

  

  Business Response

  Date: 05/16/2024

  We work with a variety of casting directors that are seeking talent. I personally reached out to you regarding a hair show that you fit for that you responded stating you were unable to make it due to your schedule. Our services do work for talent that are interested in what we offer. I show a member of our talent services team has already reached out to you to process your cancellation and refund request. Your account has been fully canceled.

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Posting "job listings" as advertising to an open casting call. Plenty of follow up including text and email that treats it as such. However the call is not and open casting call, it is just a marketing tactic that ends with you being pressured to sign up with credit card information for immediate payment during the call. The casting agent stays on the call the entire time until you join (pay them for nothing basically). They should not be able to "advertise" like this because there were plenty of underage kids on the call that they were mislead into all of the potential opportunities for them as underage actors and models. Predatory and scary how much pressure they put on you during the call. I think this is a real company but everything felt like a scam.

  

  Business Response

  Date: 05/06/2024

  Thank you for reaching out regarding your recent experience attending the zoom call with *****. The zoom call is designed to be informative for aspiring talent to hear about what Nine9 does and how our services can be beneficial. The office director remains on the call to answer any questions that talent all potential talent attending are encouraged to ask should they need further information regarding our services. Our open calls require talent to attend with a parent/guardian. For safety and security of all attendees personal information and names of other attendees are not disclosed or listed. If you are ever curious about what services we do offer, please email me directly at ********************************* and I would love to explain what we do. Thank you.