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Business Profile

Tablet Equipment

Wireless Vision, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wireless Vision, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wireless Vision, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2022 my husband and I were looking into ******** Internet for our home internet provider. They were not in our area at the time and we were told for $50 a month we could get a hot spot, which would work for internet and T.V. service. We dealt with ***************************** {****}, the manager of the store # ***E. My husband went back into the store after the hot spot only gave us 2 days of T.V. and complained. A.J. gave him a new hot spot. which of course didn't work any better for what we needed. Not understanding then that the hot spot is not meant to be used as an internet provider for T.V. it was switched out one more time. By the time we went to return it, we were told it was a promotion, and if we cancel the service, we will be charged $14 a month until the hot spot is paid for in full. A.J. told my husband and I that he would refund my account $14 every month for that charge. So far, I have been only refunded for 2 months. I have been in the store at least 6 times in 2 months asking about the refund. Each time I was lied to and told that he would refund my account in the morning never happening. As of tomorrow, I will have paid $56 towards that hot spot that I was promised would be refunded to my account monthly. What I am looking for is this charge to be gone and credit me the $56 paid so far. I'm seriously looking into taking my phone service elsewhere. As the ** of sales and operations stated "Customers have a lot of choices on how and when to buy. If we don't give them a great experience, someone else will."

    Wireless Vision, LLC is NOT a BBB Accredited Business.

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