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Business Profile

Propane

Stevens Propane, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stevens Propane, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Stevens Propane, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a home back in September 2021, contacted stevens propane to change ownership of the property and billing. The receptionist said they would change everything over. 3 months later we are still getting bills in the old owners name. I again contacted them to change the name from the previous owner to us. They told us it was a very long process and that they had no record of us requesting the change. A month later I called to order propane and again asked to have the account switched. I was told to not worry about it they would change the email on file to mine so that I would receive all the bills. Again they never charged our information. In May we returned the propane tank because we switched to natural gas and we were told we would receive a refund. However because they never changed our information the refund will be sent to the previous owner. Upon calling stevens I was told they have no record of me calling to order propane or requesting a change of ownership. They refused to answer and questions or allow me to speak to a manager.

    Stevens Propane, Inc. is NOT a BBB Accredited Business.

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