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Business Profile

Laser

Trotec USA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a TroTec 360 Flexx from TroTec, hoping that it would work properly, or if it failed that I would be able to get some proper support to get it fixed, or someone to work on it if TroTec couldn't figure out.I've been down for almost two months with a problem that TroTec can't figure out.After troubleshooting my machine, doing the SAME THING a number of times, TroTec sent me a part, which I don't know if it is the right or wrong part because the guy who was helping me, who couldn't drive to where I am, but could go back to *******, entirely forgot about me, closed my case and then I had to contact TroTec again.The new tech is entirely arrogant and condescending, and wants me to do the same troubleshooting I've already done, instead of trying to figure out if the new part is even the right part and trying to help me put it in.Eve so, TroTec doesn't know what's wrong with my machine and they won't send someone at their expense to come fix it, despite the fact that I spent tens of thousands of dollars on this machine and it's barely over two years old.Essentially, I'm sitting on a $60k paperweight. I feel ripped off and as if TroTec thinks their customers are a burden, unless they are willing to fork over thousands to get a new machine fixed.

Trotec USA is NOT a BBB Accredited Business.

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