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Business Profile

Laser

Trotec USA

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromDr. Deborah Z

    Date: 11/01/2022

    3 stars
    I have been a customer for over a year, although my three orders have been small. I just completed my third order yesterday. I hope to have nothing more to do with this company.They were running an October Deal on the TroGlitter acrylic sheets, $25 off a purchase of $100 or more. I selected six sheets for a total of $108. I did not want the order shipped but instead I wanted to pick up the products at the Trodat warehouse in *****************. For my previous two orders, I had picked up my materials there.I exchanged e-mails with *************************, as I could not specify a pickup location at the web site, and I did not want to pay approximately $23 for *** shipping. I asked him to check if the three products were in stock at the ***************** warehouse. **** told me to place the order and the shipping fee would be refunded to my credit card. Initially it appeared the company did not issue the full credit, but then claimed the tax was incorrect, that ******** tax had been applied when it should have been ******** tax. I would have accepted that if I had been told before I received the refund.Positives:1. The company did respond to my e-mails in a timely manner, although see the negative below.2. The company did have the material ready for pickup at *****************, although that might have been because I contacted Trodat in ***************** directly.Negative:1. The company's responses were poorly written with not much thought, and with a patronizing attitude. Some would even call it "gaslighting."2. **************** did not answer my questions, or respond to my concerns.3. Every experience with this company indicates customer service is nonexistent, and they really don't care. They seem to be completely oblivious to what constitutes customer service.4. This company has repeatedly shown they know nothing about their own products, and they don't care to know.

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