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Business Profile

Armory

CATI Armor

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for CATI Armor's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CATI Armor has 3 locations, listed below.

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    • CATI Armor

      435 Packard Hwy STE C Charlotte, MI 48813-7748

    • CATI Armor

      435 Packard Hwy Ste C Ste C Charlotte, MI 48813-7748

    • CATI Armor

      PO Box 333 Olivet, MI 49076-0333

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid over $900 for products 6 weeks ago and have not received anything, I have tried to call, but the phone number is disconnected and have sent multiple emails and messages to them, but have not received any response

      Business Response

      Date: 07/19/2025

      We've had some down time issues presently.  We should be up and running, had a hiccup that spanned a good month, kinda a daisy-chain of events.  Sorry for the hassle.

      Customer Answer

      Date: 07/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:07/26/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered products from them I have tried contacting them by phone and e mail but they do not respond. When I check status of order on their web site it states I have no orders placed with them they have charged my credit card I would like them to contact me to verify why it shows no orders with them

      Business Response

      Date: 08/16/2024

      Customer has received their purchase, was delivered on Aug 16, 2024.  Was about a week late, our apologies. 

       

      9405511105501320037657

      Business Response

      Date: 08/16/2024

      Tracking provided when responding to previous email.  Customer is whole.  Package delivered.

    • Initial Complaint

      Date:12/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on November 8th and was charged $347.45. The company sent me a invoice number on the 8th and said Awaiting fulfillment on Order #******** . Currently my order shows not shipped and still waiting fulfillment. Web site states "two week lead time" but not response or replies to emails. The vendor refuses to answer the phone or return emails.

      Business Response

      Date: 01/31/2024

      Sorry for the late shipment.  Records show that it has been delivered finally on Dec 21st.  Tracking is 1Z6710Y20325244043

      Customer Answer

      Date: 02/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/28/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on Sep 8th and was charged. The company sent me a tracking number on the 13th September and was told it would ship the fallowing Monday two days later. Currently my order shows it was never received by ***** The vendor refuses to answer the phone or return emails.

    • Initial Complaint

      Date:09/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order through the online website for the company. Paid instantly and Funds were transferred. Received an order confirmation promptly and orders are set to be zeroed weekly. I placed the order on August 27th and still have yet to received any information at all for shipping. I have called multiple times with messages left, emailed multiple times, messaged their social media pages with no response. I feel I have been scammed. I am looking to make arrangements to pick up my order or get a refund. Terrible company to deal with thus far.Buyer beware

    • Initial Complaint

      Date:07/31/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order, paid in full at time of order. Order was never filled, cant get anyone to return any calls, or emails. Cant get a refund.

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took money, did not receive any product, unable to get in touch with company

      Business Response

      Date: 09/13/2024

      Shipped and items showed delivered items ordered, still lost chargeback dispute after providing shipping and tracking information.

    • Initial Complaint

      Date:04/28/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order through them to their **** store. It was a sale on a pair of plates for a really good deal. I placed the order and money was taken out and then nothing happened. I msgd them MULTIPLE times through email, phone AND **** and oi got ONE email DAYS after the last estimated delivery date saying "I will get this out to you tomorrow....a week and a half later **** refunded me my money and i lost out on a good deal. This is ********* There is no reason for this disgraceful level of customer service and i personally would like my plates to be delivered to me. If this business had any concern for the customer they would either make the necessary changes to accommodate customers or STOP PROVIDING SERVICES YOU DONT INTEND TO COME THROUGH ON. This is shameful and upsetting.

    • Initial Complaint

      Date:12/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took $360 and will not answer the phone, respond to emails (to info@ or a reply to the initial email received confirming my order), they will not respond via their internal messaging system either their website states no lead time right at the top of the page. I see now there are 10+ negative reviews on **** and more here than I have time to read. How do we get this place shut down so they can no longer steal peoples money?

      Business Response

      Date: 12/06/2022

      After receiving this email and correspondence from an old tenant of ours, we promptly refunded the purchasers order and cancelled it as well.  Item was originally purchased sometime monday 28November2022 approximately 7 days ago. 

       


      "On 12/6/2022 at 11:36 AM, "*******************" <*****************************> wrote:
      *******************

      ************

      10059926 (Order number in case you forgot)

      If
      I dont get a call Im calling every single news channel with your
      story from ******* to the east coast!!!! I have called, emailed and
      messaged. Where the explicit deleted is my explicit deleted order you un
      American thieves!!!!! I want a call today!!!!!!!! Thrives!!! Crooked
      un ******** wastes of life!!!! I get better service in ***** every ****
      time!!!!!! Call me!!!!!!

      Im dead serious this is going to make
      the news, stealing peoples money and disappearing and not communicating
      will get your company erased. In fact Im reaching out to some gun
      magazines right now with my story. Thrives in *******."

       

      Hi *****,


      Sorry for the inaccurate lead time, that has been updated. An old acquaintance sent a message about you being ****** about an order. We processed refund, our apologies for the perceptual misleading lead time.





    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      oct.31 2021 , placed an order with the company on nov. 1 showed the shipping label was created and waiting on pick . here it is nov. 8 and it still shows waiting on pick up from ***** *** emailed them and called them no one will reply. i feel they stole ****** from me . as soon as i hit order button my bank notified me that the money was taken out of my account . i would like to recieve my order or refund my money .

    CATI Armor is NOT a BBB Accredited Business.

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