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Business Profile

Online Retailer

FixMyToys
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller uses false and misleading advertisements to sell parts on ****, I purchased a part for my mower that clearly stated it was supposed to fit. When I got it and tried to install it the seller accused me of being ignorant and not knowing what I was doing. The manufacturer of the mower backed me up and told me it was the wrong part as well. Seller refuses to refund my money and is acting in a very shady, dishonest way. They closed me return on **** and now I'm having to file a dispute with the credit card company.

    Business Response

    Date: 09/30/2024

    There has been no communication in regards to the customer's purchase with us on **** for the Rear Bagger Attachment. The only communication from this customer was through **** messaging on September 11th requesting a status update on shipping. We have reached out to the customer in regards to this via **** messaging and are awaiting the customer's response. 

    Customer Answer

    Date: 09/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ******** and found that they are correct, I buy a lot of parts and I accidentally filed a complaint against the wrong business. This was actually a positive transaction dealing with Fix My Toys, apologies for the confusion  

    Regards,

    *** *****

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a windshield for my snowmobile that their website said would fit. It did not. I paid to send the windshield back to them and according to *** tracking it was recieved on 11/30. I paid via pay pal and have not recieved a refund yet. According to Fix My Toys a refund was issued on 11/30. Now PayPal and fmt are pitting one against the other. So I am out $143.99 for the *************** $17.30 for the shipping.

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