We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Jay's Sporting Goods
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Jay's Sporting Goods's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jay's Sporting Goods has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into ***'s sporting goods in ***** today 12/17/22. I picked up an item that was marked as $11.97 with one of their price stickers. There was probably another 10 on the shelf all priced the same. When I got to checkout it scaned at $24.99. I told the cashier that the price was wrong. She pulled the item back out of the bag looked at it an said " I need to call someone to check". She called someone in the back of the store, hangs up the phone and tells me " the manager said you can't have it for the $11.49 but she will let you have it for $16.49" I told her "no the tag says $11.49 and there is alot more on the shelf all priced the same" she responded " yes the manager said there was a bunch on the shelf but someone priced them wrong so she was taking the tags off and changing them". I asked about the scan law and getting it for the price that is marked on my item, another male work interrupted and said it doesn't apply to this because you have not paid for the item. So they marked it to $16.99 and I bought it, I then said well now I bought the item and the tag on it says a different they told me there was nothing they would do. If I wasn't happy with how it was being handled I could return my item for a full refund or just take my item for the price they were willing to give it to me for and be happy with what I got. All I was asking for is them to give me the item for the $11.49 as the price sticker on the item said.

      Business Response

      Date: 12/19/2022

      This was completely our fault.  We have trained multiple times on this issue, and it was not handled properly.  It will obviously give us another opportunity to discuss and train again.  A full refund will be sent to the customer, and we send our apology as well for the less than standard expectation of ***'s.

    Jay's Sporting Goods is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.