Reviews

This profile includes reviews for Jay's Sporting Goods's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jay's Sporting Goods

  8800 S Clare Ave Clare, MI 48617-8635

  
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  Jay's Sporting Goods

  1151 S Otsego Ave Gaylord, MI 49735-1789

  

Review Details

• Review fromJonathan M

  Date: 05/20/2025

  5 stars

  Jonathan M

  Date: 05/20/2025

  I have never had a problem they werent able to work with me to solve. I was annoyed when my very expensive custom rifle that was sent to them to do the background check was put out on display. But a few fingers prints didnt hurt it and Ive bought many more items from them since without issue. Having shopped at many of the sporting goods stores around the state, they continue to be my favorite.
  

  Jay's Sporting Goods

  Date: 05/21/2025

  Thank you, ********! I'll have to check on your rifle being on display, that shouldn't happen.,

• Review fromTheresa D

  Date: 12/11/2024

  1 star

  Theresa D

  Date: 12/11/2024

  I bought my husband the coolest gun for Christmas. I used my card to order it from ***** and had it shipped to JAY'S in GAYLORD. Shipping was quick. I took him with me to JAY'S to pick it up to be told we could NOT have it. We both have CPL's so I didn't think it would be a problem. We were told because it was on my card and the invoice was in my name they could not register it in hubby's name and because I admitted that it was a gift for him they would not let me complete the registration either. But they would contact ******* and get the invoice in his name and we could pick it up in a couple of days. Two days later I contacted ******* who was surprised we were having a problem. They stated they had not been contacted by JAY'S. I contacted JAY's and asked if I could pick up my gun. That hubby had purchased his own and it was being shipped. The employee said he didn't think there would be a problem but he would check with the higher ups. After a short wait a woman came on the phone and stated she remember me, calling my husband by name. She claimed she too had spoken with ******** and knew they would not change the documents. I asked if I could pick it up. She stated "NO, after you saying it was a gift for your husband I can not allow you to have it. It's a liabilty thing. We will be returning it to the company." I called ******* back and told the to send the return label to JAY'S and when the gun arrived to send it to a different dealer. I called that dealer explained everything to him and he was also disgusted with JAY's attempt to ruin Christmas. DO NOT SHOP AT JAY'S!
  

  Jay's Sporting Goods

  Date: 12/15/2024

  We are working with the customer directly to resolve the firearm disposition issue.  Dispositions can be complicated, but we are sure we can get this resolved to the satisfaction of the customer and the ****

• Review fromRyan P

  Date: 11/03/2023

  1 star

  Ryan P

  Date: 11/03/2023

  The people at the archery area don't seem qualified nor have the brains to be working there. I recently brought my bow in for some work and one of the "techs" took off a piece that adjusts the draw length then proceeded to tell me he's not a bow technician and will need to come back once their "real tech" comes back in and hands me my bow with the parts he pulled off then tells me not to draw it back because it's not safe. I then decided to come back the next day when the "real bow tech" was in as well as 4 other people working behind the counter and they all tell me they can't work on my bow. I then had to find an actual archery shop to properly get my bow taken care of. The archery techs are rude and could honestly hurt someone with how they've been handling things. I use to be a fan of jays but now I tell everyone to stay away.
  

  Jay's Sporting Goods

  Date: 11/06/2023

  We have to own this one.  The comment points to us that we need to do a better job in staffing archery technicians and provide friendlier customer service.  Our apologies to the customer.

• Review fromKen W.

  Date: 04/05/2023

  1 star

  Ken W.

  Date: 04/05/2023

  Worst customer service EVER! On March 3rd of this year, I purchased a pistol (S&W M&P 22) from Jay's Sporting Goods of Gaylord. On the 14th. I took it to the gun range to finally test it out. The pistol failed to fire right out of the box. (They sold me a bad pistol) I took it to a gunsmith close to the range to see if it was something simple. They told me to send it back since it was new. In the 16th., I took it back to Jays to have it sent in. Today, April 5th. I still had no word on my pistol, so I called Jays. The guy told me that he had no information and I needed to call Smith & Wesson. I asked for their number and he said I had to look it up online. I then looked it up and called them. The agent I spoke with said Jays had to call because they were the ones who sent it in, but she could telly me that it was repaired and sent back. She told me that it had already been delivered and signed for. I then called Jays back and they looked for it and found it. He then said I had to wait 24 hours to pick it up, even though the pistol was already registered to me. He said it was a law. I then explained that I purchased another weapon online through a different dealer and was able to pick it up the minute they received it, so unless they have different laws for their gun store only, I should be able to come and retrieve my own property. He simply said I still have to wait until tomorrow. Jays just lost my future business.
  

  Jay's Sporting Goods

  Date: 04/06/2023

  We apologize to *** for the lack of assistance he received when trying to track his firearm down.  This is not up to our normal expectations in helping customers and we are currently investigating the situation.  As to the picking up the firearm, it is NOT the law that firearms cannot be picked up same day.  We use an electronic system of recording acquisitions and dispositions and in most cases it takes an overnight process to have the firearm available for disposition.  We typically try and communicate this pick up period process, but may have been missed as obviously other communications were missed in the incident.