Complaints
This profile includes complaints for Temo, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to Temo **** to possibly install a Temo Sunroom. Temo **** connects me to a contractor. However, the contractor's chosen installer did a terrible job, which led to the building inspector refusing to sign off on it. I had to spend thousands of dollars to rectify the installation due to the installer's poor job. It needed immediate attention due to safety concerns.Even though Temo **** communicated with us in a friendly manner, they mentioned that the contractor's installer is not their employee, so they cannot take responsibility for the poor installation. Temo **** also noted that the same installer had previously done great work on six of their projects. Unfortunately, the installer's work on my project was subpar.
Business Response
Date: 07/12/2024
Temo. *** is a patio product manufacturer and we sold materials to ************************* of LA Sunrooms in ********
Mr. & Mrs. contracted with LA Sunrooms to build a sunroom. There was an issue with the door jamb and Temo shipped out a new door jamb to LA Sunrooms today to make the necessary repairs.
All other punch list items that need to be addressed would fall on LA Sunrooms who did the actual installation. It is my understanding that **** sent ***************** a punch list of items that his contractor **** will complete. Ms. *******' complaint against Temo is not justified due to LA installation doing the installation.
Customer Answer
Date: 07/12/2024
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The punch list Temo **** referred to was on 6/7/2024, and the 'door jam' was shipped out more than a month later. If ************************* fails to fulfill his obligations, what happens to materials? I haven't heard from ************************* since 6/29/2024. ************************* promised that everything would be done by today. LA Sunroom was referred by Temo ****Regards,
*************************Business Response
Date: 07/15/2024
Temo sent the door jamb via Fed Ex to ********** on Friday and it was delivered today at 1p and signed by ************** at ***********it is our understanding that **** is taking materials there on Wednesday and has a company meeting him on Friday to hopefully wrap up the punchlist.
Customer Answer
Date: 07/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.