Complaints

This profile includes complaints for Timber Ridge Tree Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Timber Ridge Tree Care has 3 locations, listed below.

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  Timber Ridge Tree Care

  4335 Abrigador Trl NE Comstock Park, MI 49321-8531

  
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  Timber Ridge Tree Care

  101 Washington Ave # 193 Grand Haven, MI 49417

  
• 

  Timber Ridge Tree Care

  3542 88th Ave Zeeland, MI 49464-9674

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the recent ice storm, branches of our neighbors tree landed on our house, and others hung above our home. With concerns that these limbs would fall and cause more damage, we reached out to a few tree services. Timber Ridge got back to us that day, and because we felt time was of the essence to avoid more damage, we signed their contract. We asked ****** several times to provide us with an estimate, but he refused; instead, he assured us that they deal with this type of thing all the time, and that our insurance would cover the cost. He said they would have to examine the damage before they could estimate a cost. When they arrived the next day, they simply began the work without giving us an estimate, despite their knowledge that we were home. We were shocked when they chose the most expensive equipment options and charged us over $12K for less than 3 hours of work.Since we received the invoice, ****** and Timber Ridge have been unreachable by and non-responsive to our insurance companys calls and emails asking them to justify the egregious cost. To further illustrate how badly they price-gouged **, another company we had contacted sent ** an estimate (unfortunately 30 minutes after Timber Ridge had started work on the tree) for $475 based on their visit to our home. For Timber Ridge to charge ** over 25 times the price of a similar company and then be non-responsive to our insurance companys attempts to contact them is unacceptable and disheartening. We have serious concerns about this companys seeming trend of taking advantage of people during a time of need, and are hoping this complaint will encourage Timber Ridge to respond to our insurance companys emails and phone calls and come to an agreement on price. Timber Ridge gave ** less than one month to pay this huge sum of money, which our insurance only covered 1/4 of due to its misalignment with market prices, and which will severely disrupt our family finances for the foreseeable future.

  

  Business Response

  Date: 06/26/2023

  *****************,

  We appreciate the partial payment that has been received. However, we would like to bring to your attention that there is still an outstanding balance remaining on your account for the agreed-upon work.

  We would like to take this opportunity to explain the rationale behind our pricing structure for emergency tree services. The rates we charge encompass the necessary overhead costs and stringent safety measures that we prioritize. We believe in maintaining the highest standards of safety while delivering efficient and prompt service during emergencies.

  If you would like, we can provide you with comprehensive data on local rates sourced from ClarityMarket.com. These rates reflect the charges imposed by numerous tree service providers offering emergency tree removal services across the state and country. By reviewing these comparisons, you will find that our rates align with those of thousands of other reputable professionals in our industry.

  We would also like to remind you that prior to commencing the job, we shared our emergency rate sheet outlining our pricing, which you had agreed to.

  Thank you for your understanding in this matter. We look forward to resolving the outstanding balance and continuing to serve you with the utmost professionalism.