We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Banking Services

Auto Club Trust

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a CD from AAA on 10/25/23, the maturity date was 10/25/24, I was told I have 10 days to renew or transfer the funds, I've called several times and was told I would receive an e-mail to sign off on the transaction, I have provided my banking information as they requested and have yet to receive an e-mail from them. I feel like I am being strung along so the funds won't transfer and my money will be stuck with them for another year, I'm not sure if this is a scam targeting seniors?

    Business Response

    Date: 11/08/2024

    Dear Mr. *********,

    I hope this message finds you well. I wanted to follow up regarding your recent ** closure request and provide an update on the resolution.

    On Wednesday, October 30th, you requested to close your ** during its grace ******* We promptly sent you the ** closure and *** authorization forms, which you returned signed on Thursday, October 31st. We processed the *** payment on Friday, November 1st as requested.

    Unfortunately, the *** transfer was returned to us on Thursday, November 7th, due to an error indicating "no account found"with the receiving bank. As a result, we took immediate action and issued a check for the full amount of your ** closure, $10,425. The check was mailed to you via **** 2-day delivery service and is scheduled for delivery to you tomorrow Saturday, November 9th.

    Additionally, we noticed that a complaint was submitted through the Better Business Bureau (BBB) on October 30th, the same day you initially made your ** closure request. Its unclear why the complaint was filed before the process had a chance to proceed, but we wanted to assure you that we have been addressing your request promptly and in good faith.

    We have also contacted you directly to explain the situation and ensure that your concerns have been addressed.

    If you have any further questions or need assistance, please feel free to reach out directly. We appreciate your business and value your patience throughout this process.

    Sincerely,

    ****** *******

    Operations Manager AAA Banking

    Customer Answer

    Date: 11/12/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]   AAA contends that I only contacted them on 10/30/24, this is not accurate as I contacted them on the first day the ** was available for transfer, 10/25/24, I was told I would receive an e-mail with instructions  regarding the next steps, I didn't receive an e-mail and called again on 10/28/24, I was told again that I would receive an e-mai and it would be expedited, I again did not receive an e-mail  which prompted my next call to management as I only had 10 days to transfer the **,  I received a call back and  I provided my banking information, I  then  received the e-mail which had incorrect banking information on it, I corrected the information and submitted it,  I didn't receive the funds as promised which prompted another call to management.  I didn't receive a call back but did get an e-mail on 11/8/24 with a tracking number, I did receive a check on 11/9/24 but not for the full amount of the ** which was to be $10,507.77, instead I received a check for $10,485.34.  AAA's response indicates they expedited matters and were responsive, these contentions couldn't be farther from the truth as they dragged their feet on this matter ( intentionally or not ), have a web-site that is incredibly difficult to navigate and very poor customer service response, and took them 14 days from my initial contact to receive a check.  Their clerical errors are not my fault, they should make fair restitution to me.

    Regards,

    ******* *********

Auto Club Trust is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.