We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Books

Jerry Baker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Books.

Complaints

This profile includes complaints for Jerry Baker's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jerry Baker has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has repeatedly been told to stop sending books and subscriptions to my mother who has dementia. The company sends products and then, when she does not return them, sends invoices claiming she has agreed to purchase these items. My mother has Alzheimers and would receive these invoices with statements that read past due, which she found frightening - thinking she was delinquent on her bills. She currently has a balance of $19 and the agent I spoke with today at the company, **** at ext 341, informed me that her information is being sent to a collection agency. Again, my mother has dementia and is 85 years old. She currently resides in an assisted living facility and no longer lives at the address the items continue to be delivered to. This company seemingly preys on the elderly.

      Business Response

      Date: 09/29/2023

      September 28, 2023

      ***********************************
      Trade Practices Consultant
      Better Business Bureau ************************
      *********************************************************************************-6409

      Re: BBB Case # ******** *********************** ***** on behalf of *********************

      Dear ************************:

      This letter is in response to the complaint forwarded to our company on behalf of *********************, ********************************************************************

      We reached out to *********************** ***** via telephone (we left a detailed voicemail) to assure her that her issue has been resolved; all unpaid account balances have been written off and the balance is now $0.00.  We are sorry for any miscommunication that *** have taken place.  She can rest assured that we have removed her mother from our mailing lists and, though some correspondences *** cross in the mail, she can ignore them. 

      Customer satisfaction is our number one goal. So upon receipt of ****************** complaint, and as indicated above, we immediately removed her name and address from our mailing list and flagged ******************** account as Do not promote. ****************** will not receive any further solicitations,mailings, invoices, books, or statements from us again. 

      We trust these actions bring this matter to a close. And we apologize to ****************** and Ms. ************************* for any inconvenience we *** have caused them.

      If you have any further questions or comments, please do not hesitate to contact me directly.

      Sincerely,

      ***********************,Customer Care Manager
      ********************** d/b/a Jerry Baker
      ********************

       

    • Initial Complaint

      Date:09/20/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

      Business Response

      Date: 09/20/2023

      September 20, 2023

      ***********************************
      Trade Practices Consultant
      Better Business Bureau ************************
      *********************************************************************************-6409

      Re: BBB Case # ******** ***************************

      Dear ************************:

      This letter is in response to the complaint forwarded to our company on behalf of ***************************, ********************************************************

      Please be advised that on or about June 12, 2022, **************** placed a order for a 21-Day Free Preview for one of our books on our web site.Our Never Any Obligation To Buy Guarantee, which is on the web site,explained that if **************** decided to preview the book, she may be invited,but never obligated to preview other books in the Jerry Baker Hints Book Series. We shipped and invoiced **************** for the Vinegar: The King of All Cures book on or about June 24, 2022, and received Ms. ******* payment on or about November 7, 2022.

      In accordance with our Guarantee, we sent **************** a notification that we were about to send her the next book in the Series to preview, and that if she did not want to receive it, please let us know. When we did not hear back from ****************, we sent her the next book in the Series,along with an invoice for it on or about January 13, 2023. **************** states that she did not order the book, and this is the subject of her complaint.

      Nevertheless, customer satisfaction is our number one goal.So upon receipt of Ms. ******* complaint, we immediately cleared her account so it now shows a $0 balance due. We also had removed her name and address from our mailing list, and flagged Ms. ******* account as Do not promote. **************** will not receive any further solicitations, mailings, invoices, books or statements from us again.  And she may keep the current book with our compliments.

      We trust these actions bring this matter to a close. And we apologize to **************** for any inconvenience we may have caused her.

      If you have any further questions or comments, please do not hesitate to contact me directly.

      Sincerely,

      ***********************,Customer Care Manager
      ********************** d/b/a Jerry Baker
      ********************

    • Initial Complaint

      Date:06/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding Alleged Customer: #*************** *************************** of ********, **, order #*** 738 800 The alleged customer received unordered merchandise (a book) from the company "Jerry Baker" on or around the last week of January 2023, along with a bill for the unordered merchandise. The bill erroneously claimed the alleged customer ordered the book or agreed to "preview" it, despite no such request ever being made. Good faith attempts (in accordance with the company's requirements despite not being a customer) to contact the company directly to resolve have been ignored. Company continues to harass the alleged customer with bills demanding payment for the unordered item. It appears the company targets vulnerable, elderly persons due to the subject matter of the books.

      Business Response

      Date: 06/19/2023

      Jerry Baker
      PO Box 1001
      *****, ** 48393-1001

      June 19, 2023

      ***********************************
      Trade Practices Consultant
      Better Business Bureau ************************
      *********************************************************************************-6409

      Re: BBB Case # ******** *********************** on behalf of ***************************

      Dear ************************:

      This letter is in response to the complaint forwarded to our company on behalf of ***************************, ******************************************************************

      Please be advised that on or about June 18, 2021, we received a 21-Day Free Preview Invitation for one of our books from *******************Our Never Any Obligation To Buy Guarantee, which is on the Certificate,explained that if ****************** decided to preview the book, she may be invited,but never obligated to preview other books in the Jerry Baker Hints Series. We shipped and invoiced ****************** for the Vinegar: The King of All Cures book on or about July 1, 2021, and received ******************** payment on or about August 2, 2021.

      In accordance with our Guarantee, we sent ****************** a notification that we were about to send her the next book in the Series to preview, and that if she did not want to receive it, please let us know. When we did not hear back from ******************, we sent her the next book in the Series,along with an invoice for it on or about January 18, 2022. ****************** states that she did not order the book, and this is the subject of her complaint.

      Nevertheless, customer satisfaction is our number one goal.So upon receipt of ******************** complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged ******************** account as Do not promote. ****************** will not receive any further solicitations, mailings, invoices, books or statements from us again.  And she may keep the current book with our compliments.

      We trust these actions bring this matter to a close. And we apologize to ****************** and her family for any inconvenience we may have caused them.

      If you have any further questions or comments, please do not hesitate to contact me directly.

      Sincerely,

      ***********************,Customer Care Manager
      ********************** d/b/a Jerry Baker
      ********************

    Jerry Baker is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.