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Business Profile

Credit Card Processing Services

Aventus Pay
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is cold calling phone numbers including numbers that are personal (non business) and on the national do not call registry. As soon as I answered and said I was not a business, they hung up. I called back to make sure they knew that they would be reported for cold calling personal phone lines and they claimed they had no visibility to any do not call registry's. This was an actual person making the call and not a machine, but they did re-route the phone number through local area codes to appear to be other than spam.

    Business Response

    Date: 11/11/2024

    Dear *****,

               Thank you for bringing this matter to our attention, and we sincerely apologize for any frustration caused by this experience.

               At Aventus Pay, we are committed to respecting all laws and regulations, including those related to the National Do Not Call Registry. We regret that your number was contacted inadvertently.

               Upon receiving your complaint, we initiated an internal investigation to understand how this oversight occurred. It appears there was an error in our system that led to your number being mistakenly included in our outreach. We are taking immediate steps to rectify this issue and prevent similar incidents in the future.

               We also apologize for the manner in which your call was handled when you reached out to us. Our team is expected to provide courteous and professional service at all times. Please know that we are addressing this internally to improve our customer interactions.

               Your number has been removed from our contact list to prevent any future calls. If there is anything else we can assist you with or if you have further concerns, please do not hesitate to contact us directly at ************.

               Again, we are sorry for any distress this experience may have caused you. Thank you for bringing this to our attention and helping us improve our services.

    Sincerely,
    ****** *******
    Aventus Pay Customer Support

    Customer Answer

    Date: 11/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *********

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very unprofessional and ghetto the owner is a **************** addicted.

    Business Response

    Date: 06/17/2024

    Hi *****,

                We take all feedback seriously and strive to maintain the highest standards of professionalism at Aventus Pay. We have reviewed your complaint and would like to address your concerns.
                We categorically deny the serious and unfounded accusations made against the owner. These allegations are not only false but also defamatory. Such baseless accusations are deeply offensive and not reflective of Aventus Pays values or practices. We are committed to conducting our business with the utmost honesty and respect.
                We take these allegations seriously and are pursuing Legal Action to address this defamatory complaint.
                It is important to note that the individual making these statements is a former employee who was terminated for poor performance. We believe this complaint is an attempt to retaliate against the company and damage our reputation.
                We remain committed to providing excellent service to all our clients and addressing any legitimate concerns in a timely and professional manner. If you have any genuine issues or need assistance with our services, please feel free to contact our customer support team directly at ************. We are here to help and ensure a positive experience with Aventus Pay.
                Thank you!

    Sincerely,
    *********************
    Aventus Pay Customer Support 

Aventus Pay is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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