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Review fromAdam T
Date: 04/24/2024
1 starAdam T
Date: 04/24/2024
Company did not pay off my previous merchant processing company, and then held my funds for 18 days after many many phone calls. After I sent the stuff back to aventus pay, they then funded me and then charged me a $500 early termination fee because they broke the contract
Aventus Pay
Date: 04/25/2024
Dear ****,Thank you for bringing your concerns to our attention. We regret to hear about your dissatisfaction and would like to take this opportunity to address the issues you've raised in your recent review.After reviewing the circumstances surrounding your account, it appears there may be some misunderstanding on your side regarding the terms of our agreement and the actions taken by our company. As a payment processing company, we adhere to strict underwriting procedures to ensure the legitimacy and compliance of all merchants utilizing our services. In your case, while you were conditionally approved for our services, it was clearly communicated that certain documentation, including your business's EIN letter, was required before you could start processing transactions.Despite our repeated attempts to assist you in providing the necessary documentation, your business began processing transactions prematurely, without fulfilling the mandatory criteria. As a result, we were compelled to temporarily withhold funds from your account to mitigate potential risks associated with chargebacks and refunds, as well as to undergo the business verification process. We had no choice but to terminate our contract. It is important to clarify that the Early Termination Fee was clearly disclosed in our terms of service, which you acknowledged upon signing the agreement. We apologize for any inconvenience caused and remain dedicated to excellent service. We respectfully request that you refrain from making further false accusations and harassing our staff members, of which we have documented evidence, including call recordings. Should you have any further concerns or require clarification on any aspect of our services, please don't hesitate to contact us directly.Sincerely,Aventus PayReview fromScott C
Date: 01/09/2024
1 starScott C
Date: 01/09/2024
Spam caller. Threatens me violently, then days will send cease and desist. Does not uphold national do not call registry. ****** and have recording threatening violenceAventus Pay
Date: 04/05/2024
Dear *****, We are disheartened to read your review regarding Aventus Pay. It is unfortunate that you have chosen to make baseless allegations against our company. We take customer feedback seriously, but it is essential that such feedback remains factual and constructive. Upon investigating your claims, we found no record of you ever being a customer of **********************. Furthermore, the accusations you've made, labeling our company as "scummy spam callers" and alleging violent threats, are entirely false and defamatory. In fact, it has come to our attention that you have been the one persistently contacting and harassing our employees with unwarranted calls. We have documented evidence to support this claim. We urge you to cease these false accusations and refrain from further harassment of our staff members. Should you continue to engage in such behavior, we will have no choice but to pursue legal action to protect our company's reputation and our employees' well-being. We remain committed to providing excellent service to our valued customers and will not tolerate any form of slander or harassment.Sincerely, Aventus Pay
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