Internet Services
SpeedconnectInformation and Alerts
Service Area
- Frankenmuth, MI
- Saginaw County, MI
Alert Details
This business has 1 alert.
Alert
In September 2023, BBB Serving Eastern Michigan and Upper Peninsula investigated TPT SpeedConnect due to an uptick in consumer inquiries. Consumer complaints also report service interruptions, and a lack of response to calls and emails seeking technical assistance or service cancellation.
One complainant told BBB, "We drove all the way to their business address in Frankenmuth, MI and the office is for sale." Other Michigan consumers said, "After weeks of no service I was informed on 7/7/22 that they would not be able to fix the tower and I would need to find a new provider." and "Speed Connect admitted finally that they were no longer servicing our area at all and I must find a new internet provider."
BBB sent a written request encouraging the company to address unanswered complaints and/or share information about the company's current operating status in various states. The company failed to respond to attempts to contact by phone, email, the "contact us" form on their website, and mail to 455 N. Main Street in Frankenmuth, MI 48734 was returned by US Postal Service, marked 'undeliverable as addressed'.
As of 10/03/23, BBB has exhausted all forms of contact to the business. Consumers with outstanding concerns are encouraged to file a complaint with the Federal Communications Commission. Consumers may also wish to contact their state's Attorney General. A list of Attorneys General contact information, including links to complaint forms, is available at https://www.consumerresources.org/file-a-complaint/.
Important Information
Customer Complaint
BBB has recently received complaints concerning service interruptions and difficulty reaching the business by phone or email. These complaints are currently pending as BBB awaits the business' response.
BBB continues to inform the business of communications from its customers. We encourage consumers with unresolved issues to file complaints with BBB at https://www.bbb.org/file-a-complaint and the Michigan Department of Attorney General at https://secure.ag.state.mi.us/complaints/consumer.aspx.
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