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Business Profile

Internet Services

Speedconnect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB has recently received complaints concerning service interruptions and difficulty reaching the business by phone or email. These complaints are currently pending as BBB awaits the business' response.

     

    BBB continues to inform the business of communications from its customers. We encourage consumers with unresolved issues to file complaints with BBB at https://www.bbb.org/file-a-complaint and the Michigan Department of Attorney General at https://secure.ag.state.mi.us/complaints/consumer.aspx.

Complaints

This profile includes complaints for Speedconnect's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Speedconnect has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have just paid my bill and we have no internet service I have tried emailing calling and I get no answers from no one can't even get through on the phone it doesn't ring it says to check the # I'm calling. I emailed them to cancel my service multiple times and all I receive is a generated email message back. I would like a refund of our current bill I just paid for and I would also like our service to be canceled, also I would like confirmation that our service is canceled! Very poor service and customer service!

    • Initial Complaint

      Date:07/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Speedconnect is a internet provider. We experienced an outage 3 weeks ago. We have called daily and their message says all representatives are busy so leave a message. We have left many messages and they will not respond or fix the outage. We have experienced outages in the past and the same issue occurred. They are still billing my account but wont fix the outage. I want to cancel my account with them but I cant because you have to speak to a customer service representative according to their message. But once again there is nobody their to talk too

    • Initial Complaint

      Date:03/25/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not had proper internet since 12/2023 when speedconnect switched over to vume wireless. Nobody answers the phone voicemails have been left and I have been without internet completely now for almost a month. I can't get anyone to help me resolve the issue or to even cancel my subscription. They are the sole provider in our rural community and my neighbors is working just fine. I have been charged a late fee every month since the transition when not receiving the bill with enough notice to pay in time.

    • Initial Complaint

      Date:02/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took my monthly fee of $49.95 and less than 24 hours later shut down the towers permanently & have never refunded the money they took for services not rendered.

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had no internet service for weeks They won't answer the phone when u call The bill doesn't arrive until a day or two before it is due and they always charge me a late fee, plus I am charged a $2.00 fee to get paper billing.They don't answer emails I am speaking about vume wireless/ speed connect

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to cancel my subscription with speedconnect. I've been a speedconnect customer for I beleive over 20 years. I decided to try a different provider. I am all set up with the new provider but am not able to cancel my speed connect subscription. I call the number provided and you can only leave a message that request your email address. No one ever responds. Their post say you can only cancel speaking directly with customer service. That doesn't seem to be a possibility. I've gone on the live chats and as soon as I tell them what I want they send me to a ****** off website at a cost. I'm not interested in bashing them, I just want to change providers. I will not continue to pay their monthly bill but I am concerned if they will try to ruin my credit.

    • Initial Complaint

      Date:01/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My internet is intermittent and often slow. Ive tried to contact speed connect and Vume wireless multiple times and they dont respond. *** also filed a complaint with the ****

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      speedconnect has changed buisness name I had two email address i paid monthly for and i am locked out they have not shut down the email so all my contacts still send to this email They continue to debit my account for service They have no tech support and all questions to them go unanswered ******************* and missionhill@svtv are the email addresses

    • Initial Complaint

      Date:12/27/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My internet service has been down since November 12, 2023. I have called many times as I just want to cancel the service. Every time I call I get the same message; "all representatives are busy, please leave a voice message and someone will return your call" I have left numerous messages since November 12th and no one has returned my call. I just received the December bill and it had a late fee of $15.00. I am disputing the December bill as well as the late fee, as I have left many messages asking to have someone call me back so I can cancel.

    • Initial Complaint

      Date:12/19/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SpeedConnect has switched over their accounts to **** wireless and this was supposed to be a smooth transition but the first month they billed me my usual rate of $69.95 for unlimited internet which I had ACH set up to withdraw on the 15th of every month. The first month they didnt pull the payment despite the funds being available. The second month comes around and I get an invoice for the past due of $69.95 and current of $69.95 for total of $139.90. This was fine as the transition I thought just had a hiccup. I had called and emailed a few times to no avail. I did get an email on 11/21/23 saying: AUTOPAY NOTICE - There is currently no action required on your part. We will attempt to charge your automatic payment method on file for $139.90 on 12-15-2023. I thought we were finally getting somewhere. On Thursday 12/14/23 they added a $15 late fee making my balance $154.90. Then on Friday 12/15/23 they added another $15 late fee for a balance of $169.90. This whole time they never attempted to pull any of the payments from the account they have on file. I have called and emailed more and there is zero contact in any way with SpeedConnect or VuMe Wireless.

    Speedconnect is NOT a BBB Accredited Business.

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